NETSCOUT nGeniusONE and ThousandEyes compete in the IT network monitoring and troubleshooting category. NETSCOUT nGeniusONE appears to have the upper hand with its detailed traffic analysis and packet-level insights, while ThousandEyes offers superior end-to-end visibility and path analysis.
Features: NETSCOUT nGeniusONE provides detailed traffic analysis, packet inspection, and application-specific monitoring. These features empower users with an in-depth understanding of network issues through historical data and real-time monitoring. ThousandEyes offers end-to-end internet and WAN visibility, enabling users to pinpoint network issues across various paths between applications and end-users. This functionality is essential for organizations dependent on multiple ISPs and cloud providers, broadening the scope of external network path visibility.
Room for Improvement: NETSCOUT nGeniusONE could enhance user-friendliness and reduce its reliance on expert deployment and operation. There is also a need to streamline its extensive feature set and address the necessity of network agents and physical appliances. ThousandEyes lacks direct monitoring capabilities for network devices and could improve by offering more detailed application-level monitoring. Enhancing integration features would also be beneficial for better functionality.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE requires on-premises and private cloud deployment, which demands significant expertise for setup and maintenance. It provides comprehensive support with dedicated NETSCOUT engineers. ThousandEyes presents more straightforward deployment options across on-premises and hybrid cloud environments. It is user-friendly and supported by capable technical teams, reducing the need for dedicated support, although expertise is still advantageous for maximizing its capabilities.
Pricing and ROI: NETSCOUT nGeniusONE is generally seen as expensive because of its comprehensive suite of features. This leads to mixed feedback on value, with some organizations not fully utilizing its capabilities. ThousandEyes has varied pricing perceptions, from cost-effective to expensive, depending on deployment scale and agreements. While both solutions enhance operational efficiency by reducing troubleshooting time, NETSCOUT nGeniusONE provides higher ROI through deeper network visibility, whereas ThousandEyes adds value by optimizing ISP and cloud-related network paths.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
We contacted the support team, and they resolved it within a couple of hours.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Customers want to have service assurance, including NPM and APM, from one vendor.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
The cost depends on the size of the customer, as sizing controls the pricing.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 3.4% |
| NETSCOUT nGeniusONE | 1.5% |
| Other | 95.1% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 37 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 2 |
| Large Enterprise | 11 |
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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