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Dynatrace vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Dynatrace
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
344
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (4th), Mobile APM (1st), Container Monitoring (2nd), AIOps (2nd)
ThousandEyes
Average Rating
8.4
Reviews Sentiment
7.9
Number of Reviews
16
Ranking in other categories
Network Monitoring Software (9th), Cloud Monitoring Software (18th)
 

Mindshare comparison

While both are Network Management solutions, they serve different purposes. Dynatrace is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 12.7%, down 14.7% compared to last year.
ThousandEyes, on the other hand, focuses on Network Monitoring Software, holds 4.3% mindshare, up 4.0% since last year.
Application Performance Monitoring (APM) and Observability
Network Monitoring Software
 

Featured Reviews

Sathis-Kumar - PeerSpot reviewer
The single-agent format is easy to use and accurately captures issues
We are currently migrating from AppDynamics to the solution. AppDynamics is moving toward a fast model and has a few issues with vendor support. It also requires multiple agents for each function. For example, a Java-related APM requires the installation of another agent. The solution is a bit higher priced than AppDynamics but is more user friendly and only requires one agent, so our application teams prefer it.
Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings."
"From the monitoring perspective, the ability to triage quickly is important, and the ability to alert and tell people where the problem is."
"We are quite happy with the support that they have been providing."
"Simplified the way to monitor a medium to big environment."
"Simple classic but effective UI (unlike some modern UI's out there that have too much white-space)"
"Smartscape is a wonderful feature. I'm really loving it because there's no need for you to go deep into an analysis and go in to see where we are going wrong. You go to Smartscape, pass all the connections, and it will tell you the root cause."
"Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room."
"We are now able to identify the root cause in 15 minutes. It has helped the entire operations of our company."
"The solution's most valuable feature is network security."
"The tool's most valuable feature is its scalability. It is a good tool for network admins."
"One feature I liked is end-user monitoring."
"The solution's most valuable feature is the path analyzer, which identifies the node causing the errors."
"The installation process is not hard at all."
"The most valuable features are integration and ease of use."
"ThousandEyes gives companies better visibility."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
 

Cons

"An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great."
"The user interface is complicated, but recent web versions are getting better all the time."
"It would be nice to get the AI piece into AppMon."
"Addition of more statistical features, plus different time series modeling techniques, would really help for future versions."
"Dynatrace has been difficult to set up and use to diagnose problems in the past due to the complex nature of the tool."
"Even with PurePath and the like, it still takes time, a day or whatever - or expert knowledge of some person - to be able to identify a problem quickly."
"One thing that would help it tighter integration with DCRUM. It's somewhat difficult to drill down and see everything, but I think that's in the future versions. We just haven't seen that yet."
"There are some bugs in it. Sometimes things get hung just for second, and you have to refresh something. Also, they aren't necessarily intuitive, but to me, they're just going to get better over time."
"The tool does not provide features for application-level monitoring."
"The solution's network and reporting could be improved."
"More detailed documentation explaining the metrics and the testing mechanisms would be helpful."
"I feel it needs more holistic integration. It needs more improvement."
"It would be nice if the solution covered other areas like server monitoring."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"They only offer synthetic requests."
"Presently, it lacks the ability to integrate with other Cisco products."
 

Pricing and Cost Advice

"There was also some complexity in the adoption rate of it because of how costly the licensing is."
"It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product."
"Pricing is still too expensive."
"Dynatrace has a place for everybody. How you use it and what your budgetary limitations are will dictate what you do with it. But it's within everybody's reach. If you're a small organization and you have a large infrastructure, you may not be able to monitor the whole thing. You may have to pick and choose what you want to monitor, and you have the ability to do so. Your available funds are going to dictate that."
"The solution is not cheap."
"From what I have heard in the company, Dynatrace is expensive."
"​I would recommend doing a PoC."
"If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go."
"The solution's pricing is cheap; I rate it a five out of ten."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"The solution costs several thousand dollars per year."
"It is a quite expensive solution."
"The solution is cheap."
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Top Industries

By visitors reading reviews
Educational Organization
33%
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
6%
Computer Software Company
24%
Financial Services Firm
13%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detaile...
 

Learn More

 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: November 2024.
816,192 professionals have used our research since 2012.