OpenText Real User Monitoring vs Splunk AppDynamics comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #44 with an average rating of 7.7, while Splunk is ranked #3 with an average rating of 8.5. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 4.9% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 91% of Splunk users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

427 Views
308 Comparison Views

58% willing to recommend

Splunk AppDynamics

Read 244 Splunk AppDynamics reviews

14,326 Views
9,069 Comparison Views

91% willing to recommend

OpenText Real User Monitoring

Splunk AppDynamics

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 6, 2025

OpenText Real User Monitoring and Splunk AppDynamics compete in performance monitoring and analytics. Despite OpenText’s pricing and support advantages, Splunk AppDynamics leads with its advanced features, offering broader performance insights.

Features: OpenText Real User Monitoring emphasizes real-time monitoring with strong integration capabilities, in-depth transaction analysis, and scalability. Splunk AppDynamics focuses on robust application performance management with dynamic instrumentation, end-to-end visibility across environments, and a comprehensive feature set offering detailed performance perspectives.

Room for Improvement: OpenText Real User Monitoring could enhance its advanced analytics capabilities, expand dynamic instrumentation, and improve cross-visibility among environments. Splunk AppDynamics could simplify deployment, offer more competitive pricing options, and enhance user training resources for easier adoption.

Ease of Deployment and Customer Service: OpenText Real User Monitoring supports swift deployment and focuses on customer satisfaction with prompt service support. Splunk AppDynamics, while having a more sophisticated deployment process, benefits from a comprehensive support framework that efficiently resolves complex issues, albeit requiring more initial effort.

Pricing and ROI: OpenText Real User Monitoring typically involves a lower setup cost, providing significant ROI ideal for budget-conscious organizations. Splunk AppDynamics, with a higher setup cost, delivers compelling ROI through comprehensive performance insights, making it a valuable investment for enterprises prioritizing analytics capabilities.

To learn more, read our detailed OpenText Real User Monitoring vs. Splunk AppDynamics Report (Updated: March 2025).

Buyer's Guide

OpenText Real User Monitoring vs. Splunk AppDynamics

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk AppDynamics

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

244

Ranking in other categories

IT Infrastructure Monitoring (4th), IT Operations Analytics (2nd), Mobile APM (2nd), Container Monitoring (3rd)

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk AppDynamics is 4.9%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Muhammad Zeeshan Siddiqui

Head of Technology and Services at arwentech

Dynamic mapping enhances workflows that are user-friendly

One aspect that requires improvement is the agent. Without an agent, gathering sufficient information on applications is challenging. Additionally, the agent sometimes creates performance issues in production environments. If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems. Moving to an agentless solution, like what some competitors are doing, would be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"It offers near-real-time analytics, which is helpful."

"The reporting feature is good for us."

"The most valuable feature is application performance monitoring."

"With the solution, you can easily access any issues in your infrastructure."

"It is a good product."

"Real User Monitor has improved our productivity."

"Very easy to implement."

More OpenText Real User Monitoring pros

"You have a live view of what happens when something goes wrong on the production or support side. You don't have to scramble and do guesswork. We can identify the query that creates the bottleneck or slows the performance of the database system. It can give you points on how to debug and fix the system."

"The most valuable feature of AppDynamics is that you can easily determine the load on the application."

"Capacity planning is, in my opinion, the most useful."

"The real user monitoring helps us evaluate our customers' real experiences, which is valuable as an eCommerce company."

"Knowing which tables on the database were working the most was valuable. It helped the client understand where they need to focus. They streamlined a lot of their queries and brought the resource usage down. It helped them to find long-running queries. They rewrote them completely so that they don't take as long and the application performs better."

"In my experience, it's easy to use. There's nothing complex to learn or fear. You can quickly adapt to it without the need for extensive training."

"We have been able to monitor our applications more accurately."

"The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution."

More Splunk AppDynamics pros

Cons

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"The product needs more R&D to make it easier and more compatible with other software."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"The solution's technical support presents a lot of issues with too many delays."

"This technology is considered to be older."

"Some issues with login errors."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

More OpenText Real User Monitoring cons

"In terms of improvements we would like to see, we want to understand what the battery consumption metrics are whenever a user is viewing. It would be really helpful for us if we could get those details levels."

"If it can be able to intelligently provide all the things we need to look at, from a data point of view, that would be very useful."

"AppDynamics's agent management could be improved."

"AppDynamics lacks integration with cloud technology. It probably isn't a good fit for emerging enterprises because it's an on-premise solution, and many newer companies are moving to the cloud. AppDynamics' on-premise technology works reasonably well, but it doesn't have cloud features."

"An area that has room for improvement on the CR and ERP would be the addition of monitoring of the internal solution. For example, you can monitor the day-to-day and everything in the transactions with AppDynamics, but there's also a lot going on in the kernel itself that you cannot monitor. The automation needs to improve as well. As it stands, a lot of customization needs to happen before you can use AppDynamics."

"Sometimes, it is hard to navigate through and find if something is wrong or figure out where an error stemmed from."

"The overall performance of this solution could be improved. The hot-hot infrastructure features could also be improved."

"They are using Flash for their website, which is very slow. We had hoped the website would be much faster to use, and that is definitely what we want to see."

More Splunk AppDynamics cons

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

"I believe there was probably an extra charge whenever I wanted to contact the support team."

"As a technical person, and as an application development team, they all understand that this is the right tool for us. But when it comes to budget and financial matters, it takes days and weeks to convince upper management to buy this tool. So they should do something more on licensing costs."

"I was not involved with the procurement of AppDynamic, but I believe it's expensive."

"AppDynamics is priced on the higher side."

"AppDynamics is really pricey as it requires licenses for every feature."

"It could be cheaper. It's a little cost prohibitive. There are so many features that also show a lot of value, but it’s not always easy to justify the cost."

"The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers. If there could be different pricing or package for the region, that would be great. My company pays for the license of AppDynamics Server Monitoring on a per-agent, per-server basis. It's $700 to $1000 per server, and it's paid annually. My company is on a subscription model for the solution. On a scale of one to five, where one is expensive and five is cheap, my rating for the price of AppDynamics Server Monitoring is a two."

"I would say the solution is affordable because it is widely used across financial service sectors."

More Splunk AppDynamics pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Manufacturing Company

15%

Real Estate/Law Firm

Government

Educational Organization

49%

Financial Services Firm

16%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit

Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...

See all answers

What do you like most about AppDynamics?

The solution saves time and cost.

See all answers

Comparisons

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Compared 16% of the time

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Compared 10% of the time

Splunk Enterprise Security vs Splunk AppDynamics

Compared 8% of the time

New Relic vs Splunk AppDynamics

Compared 7% of the time

Grafana vs Splunk AppDynamics

Compared 6% of the time

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

February 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

Splunk AppDynamics

February 2025

Download Splunk AppDynamics product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk AppDynamics enhances application performance monitoring with advanced diagnostics and real-time insights, offering seamless end-to-end transaction tracking and infrastructure visibility.

AppDynamics provides critical tools for businesses to analyze application behavior and performance. Through innovative features like transaction snapshot analysis and adaptable dashboards, users can quickly identify and address issues, ensuring high levels of system uptime and efficiency. It is designed to support complex environments including Kubernetes and AWS, enhancing user experience by detecting performance issues early. Despite needing improvements in network monitoring and integration, it remains a robust option for tracking application health.

What are the key features of AppDynamics?

Real-time Performance Monitoring: Offers immediate insights into application behavior.
Business Transaction Tracking: Tracks transactions from start to finish for bottleneck identification.
JVM Memory Monitoring: Provides detailed JVM metrics and memory use information.
Deep-dive Diagnostics: Enables in-depth analysis of code and stack traces.
Adaptable Dashboards: Customizable views for better data interpretation.

How does AppDynamics benefit users?

Improved Incident Resolution: Faster problem detection and solution implementation.
Enhanced Application Performance: Real-time monitoring optimizes system operations.
Comprehensive Visibility: Provides a full view of application infrastructure.
Informed Decision Making: Detailed analytics guide performance improvements.
Customer Satisfaction: Enhances user experience through faster issue resolutions.

In industries like financial services and e-commerce, AppDynamics facilitates performance tracking across distributed systems, optimizing infrastructure to meet consumer demands. It excels in environments needing precise transaction monitoring and is pivotal in delivering high value and satisfaction.

Splunk

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Buyer's Guide

OpenText Real User Monitoring vs. Splunk AppDynamics

March 2025

Free Report: OpenText Real User Monitoring vs. Splunk AppDynamics

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