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AppDynamics vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.2
AppDynamics' customer support gets mixed reviews; some praise responsiveness and professionalism, others criticize slow responses and communication issues.
No sentiment score available
OpenText Real User Monitoring's customer support receives mixed reviews, praised for responsiveness but criticized for expertise and consistency.
Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left.
 

Room For Improvement

Sentiment score
3.7
Users want AppDynamics to improve features, integrations, support, costs, AI capabilities, ease of use, and cloud performance.
Sentiment score
3.0
OpenText Real User Monitoring struggles with outdated architecture, high costs, limited flexibility, and performance issues affecting visibility and integration.
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved.
 

Scalability Issues

Sentiment score
7.1
Users have mixed opinions on AppDynamics' scalability, praising its potential but noting challenges and performance issues at larger scales.
Sentiment score
7.8
OpenText Real User Monitoring offers good scalability, but incurs higher costs and requires multiple servers for larger infrastructures.
 

Setup Cost

Sentiment score
4.4
AppDynamics' licensing costs range widely and can be expensive, leading some companies to consider cheaper alternatives like DataDog and Dynatrace.
No sentiment score available
OpenText Real User Monitoring costs €30,000 for three years, viewed as reasonable yet variable compared to competitors.
Compared to competitors, the pricing is very less.
 

Stability Issues

Sentiment score
6.2
AppDynamics is highly rated for stability and reliability, with users appreciating its performance and planning to continue its use.
Sentiment score
5.8
OpenText Real User Monitoring's stability is mixed, affecting usability, but future HTML5 updates promise improved performance.
It is mostly stable, and I would rate its stability at around nine out of ten.
 

Valuable Features

Sentiment score
8.5
AppDynamics offers robust monitoring, real-time alerts, detailed diagnostics, customizable dashboards, and extensive integration, enhancing operational efficiency and user experience.
Sentiment score
7.1
OpenText Real User Monitoring provides comprehensive application performance insights with easy implementation, real-time analytics, and seamless infrastructure integration.
The functions that Real User Monitor is intended for, which is to provide the availability and performance of a service, are valued.
 

Categories and Ranking

AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
156
Ranking in other categories
Mobile APM (3rd), Container Monitoring (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
53rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics is 5.4%, down from 6.5% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Venus Yaker Dalton - PeerSpot reviewer
Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping
As for areas of improvement, AppDynamics could benefit from greater integration with emerging technologies such as artificial intelligence and machine learning. This would allow the tool to automatically analyze and correlate application performance and behavior data to detect patterns and anomalies not evident to users. Additionally, the ability to track performance in multi-cloud environments would be valuable as many organizations are adopting hybrid cloud or multi-cloud strategies. In terms of additional features, it would be beneficial to include a capacity management module that allows operations teams to proactively plan and adjust capacity, avoiding performance issues related to lack of resources.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Top Industries

By visitors reading reviews
Educational Organization
48%
Financial Services Firm
16%
Computer Software Company
9%
Manufacturing Company
5%
Financial Services Firm
31%
Manufacturing Company
15%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
What needs improvement with Micro Focus Real User Monitor?
The solution's technical support presents a lot of issues with too many delays. Emergency support is unavailable when we raise a P1 ticket for production downtime.
What is your primary use case for Micro Focus Real User Monitor?
The solution is used for data center monitoring, real-time monitoring, and automation.
What advice do you have for others considering Micro Focus Real User Monitor?
The solution does not need extra maintenance but requires some basic maintenance when the product version is old. At least two people, including one senior and one junior, are required to install a...
 

Also Known As

AppD, AppDynamics APM
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM
 

Overview

 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about AppDynamics vs. OpenText Real User Monitoring and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.