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AppDynamics vs OpenText Real User Monitoring comparison

AppDynamics and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. AppDynamics is ranked #5 with an average rating of 8.2, while OpenText is ranked #49 with an average rating of 7.7. AppDynamics holds a 5.2% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 89% of AppDynamics users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.
AppDynamics
Read 156 AppDynamics reviews
  • 14,012 Views
  • 8,865 Comparison Views
89% willing to recommend
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 453 Views
  • 354 Comparison Views
58% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and AppDynamics are competitors in the performance monitoring category. Based on user feedback, AppDynamics appears to have the upper hand due to its more comprehensive feature set, better customer service, and higher perceived ROI despite higher costs.

What features are offered by OpenText Real User Monitoring in comparison to AppDynamics?

OpenText Real User Monitoring offers strong transaction tracking, real-time analytics, and valuable insights into user behavior. AppDynamics provides comprehensive infrastructure monitoring, advanced alerting capabilities, and robust features for managing complex environments.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to AppDynamics?

OpenText Real User Monitoring needs enhancements in customization options and reporting capabilities. AppDynamics should improve its licensing model, reduce the complexity of its initial setup, and streamline its user interface.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to AppDynamics?

OpenText Real User Monitoring has a straightforward deployment model but requires better customer service support. AppDynamics has a more complex deployment process but offers excellent customer service.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to AppDynamics?

OpenText Real User Monitoring has lower initial costs, appealing to budget-conscious users. AppDynamics, despite higher setup costs, is seen as delivering better ROI due to its extensive features.

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To learn more, read our detailed AppDynamics vs. OpenText Real User Monitoring Report (Updated: January 2025).
Buyer's Guide
AppDynamics vs. OpenText Real User Monitoring
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
156
Ranking in other categories
Mobile APM (2nd), Container Monitoring (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
49th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics is 5.2%, down from 6.3% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mahesh Deshpande - PeerSpot reviewer
The transition tracing and user experience are good, but performance degrades past 3,000 or so agents
The Kubernetes cluster agent has not yet matured. That's one area that requires a lot of improvement. You have two options for implementing the Kubernetes agent. One is deployed in DocCloud, but you can't download those images from DocCloud for security reasons at most organizations, so this option isn't that useful. The installation for the second option isn't that user-friendly. Transition tracing for the Kubernetes application is challenging. You have to navigate to a new set of user interfaces in AppDynamics, so that's the pain point. There is an icon you need to click on to get a newer user interface.
Read full review
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has improved my organization because we are able to proactively and reactively look at performance issues."
"The most valuable feature is having our services being available and healthy."
"It reduces the time to resolve issues and requires less manpower."
"From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
"In AppDynamics, everywhere I go, there's some sort of grouping and aggregation function, or there's some sort of timeline that lets me zero in more quickly on the traces that I need. They go to more pains to aggregate and bubble the important ones to the top. That removes a lot of manual work."
"The release management capabilities are great."
"AppDynamics' most valuable features are the response time of the business transaction modules, the ability to monitor multiple services, and testing and developing environments."
"It is a stable solution."
More AppDynamics pros
"With the solution, you can easily access any issues in your infrastructure."
"It is a good product."
"It offers near-real-time analytics, which is helpful."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"Real User Monitor has improved our productivity."
"The technical support is good at resolving issues."
"Very easy to implement."
"The most valuable feature is application performance monitoring."
More OpenText Real User Monitoring pros
 

Cons

"I’d like to see better out-of-the-box visual reporting so that we can roll this up to management."
"While it is scalable, it could be better."
"The Log Analytics feature is a bit complicated."
"Regarding Search Guard functionality, there is room for improvement."
"AppDynamics scaled well up to around 3,000 agents. The performance deteriorated after that, while Dynatrace could support more than 10,000 agents. We were surprised that AppDynamics' scalability is not so good."
"SQL statement monitoring"
"This solution is expensive."
"I would like them to change their business model for scalability to accommodate growing companies. The business model should be more flexible."
More AppDynamics cons
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"This technology is considered to be older."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The solution's technical support presents a lot of issues with too many delays."
"Some issues with login errors."
More OpenText Real User Monitoring cons
 

Pricing and Cost Advice

"There is a license to use this solution. However, the clients pay for the licenses we are the service provider."
"There is a license needed to use the solution and it is expensive. The licensing model needs to improve."
"I was not involved with the procurement of AppDynamic, but I believe it's expensive."
"Because it is priced per JVM, the price can increase pretty fast, into the millions. We have had challenges because we had to justify the price to our clients, as well, when we are putting in certain tools."
"You are required to purchase licenses whether you use it or not. It is not pay-as-you-use."
"I would like more flexible pricing: A pay-per-use model, rather than just a fixed-price model."
"The pricing model for AppDynamics could be better. You have to subscribe to a yearly or a three-year licensing, which isn't very handy. The solution is one of the most expensive in the market today."
"We are looking forward to purchasing the solution on the AWS Marketplace."
More AppDynamics pricing and cost advice
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
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Top Industries

By visitors reading reviews
Educational Organization
50%
Financial Services Firm
15%
Computer Software Company
9%
Manufacturing Company
5%
Financial Services Firm
28%
Manufacturing Company
18%
Energy/Utilities Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
See all answers
What do you like most about AppDynamics?
The solution saves time and cost.
See all answers
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
 

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Compared 100% of the time
More OpenText Real User Monitoring Competitors
 

Product Reports

Buyer's Guide
AppDynamics
January 2025
AppDynamics reportDownload AppDynamics product report
Buyer's Guide
OpenText Real User Monitoring
January 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
 

Also Known As

AppD, AppDynamics APM
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM
 

Learn More

AppDynamics
OpenText
 

Overview

AppDynamics is a comprehensive tool used for monitoring application performance, identifying user issues, analyzing traffic, managing infrastructure, and performance testing. It supports environments like Kubernetes, WebLogic, and Azure, and is crucial for industries such as banking, telecommunications, and financial services.

AppDynamics offers a robust solution for application performance monitoring, enabling deep diagnostics, transaction tracing, and root cause analysis. Users benefit from its real-time monitoring and comprehensive analytics capabilities. It's designed for ease of implementation and scalability, featuring intuitive dashboards that streamline infrastructure optimization and enhance user experience. AppDynamics supports extensive third-party extensions and provides proactive monitoring and alerting to ensure optimal system health. It assists in troubleshooting, database monitoring, and setting custom alerts to address Java applications and performance challenges efficiently.

What are the most important features of AppDynamics?

  • Application Performance Monitoring: Real-time insights into application health and performance
  • Business Transaction Capturing: Detailed tracking of business transactions across the application
  • Memory Monitoring: Monitoring memory usage to optimize application performance
  • Analytics: Advanced analytics to understand application and user behavior
  • Customizable Dashboards: Intuitive dashboards for better visualization and decision-making
  • Proactive Monitoring and Alerting: Immediate alerts and monitoring to prevent issues before they affect users
  • Integration Capabilities: Integration with third-party tools to extend functionality
  • Root Cause Analysis: Deep diagnostics to pinpoint and fix issues promptly
  • Transaction Mapping: Mapping transactions to understand and improve user journeys
  • Error Detection: Identifying and diagnosing errors to maintain application stability

What benefits or ROI should users look for in reviews?

  • Ease of Implementation: Simple deployment process
  • Scalability: Ability to grow with the organization's needs
  • Time Savings: Reducing time spent on troubleshooting and issue resolution
  • Enhanced User Experience: Improving application performance for better user satisfaction
  • Cost Efficiency: Balancing functionality with cost to deliver value

AppDynamics is widely adopted in banking, telecommunications, and financial services to ensure optimal user experience and system health. Its capabilities support these industries in maintaining robust, efficient, and reliable applications. The tool is instrumental in troubleshooting, performance optimization, and providing a seamless user experience.

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Avea, Maccabi Healthcare Services, TEB
Buyer's Guide
AppDynamics vs. OpenText Real User Monitoring
January 2025
Free Report: AppDynamics vs. OpenText Real User Monitoring
Find out what your peers are saying about AppDynamics vs. OpenText Real User Monitoring and other solutions. Updated: January 2025.
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