Appian vs OpenText AppWorks comparison

Appian and OpenText are both solutions in the Business Process Management (BPM) category. Appian is ranked #4 with an average rating of 8.1, while OpenText is ranked #19 with an average rating of 7.4. Appian holds a 6.2% mindshare in BPM, compared to OpenText’s 0.4% mindshare. Additionally, 95% of Appian users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Appian

Read 60 Appian reviews

6,623 Views
4,702 Comparison Views

95% willing to recommend

OpenText AppWorks

Read 9 OpenText AppWorks reviews

343 Views
219 Comparison Views

100% willing to recommend

Appian

OpenText AppWorks

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 5, 2025

Appian and OpenText AppWorks are key competitors in the low-code platform market. While both products offer extensive low-code capabilities, Appian appears to have an advantage due to its comprehensive development features and ease of use, making it more favorable for rapid application deployment.

Features: Appian's low-code capabilities enable rapid application development with strong process modeling and case management. It supports intuitive workflows ideal for quick deployment. OpenText AppWorks emphasizes integration and scalability, with robust monitoring and case management enhancing operational efficiency.

Room for Improvement: Appian could enhance its UI customization and offline capabilities, which affects usability for complex scenarios. OpenText AppWorks needs to improve its user interface and mobile compatibility. Both platforms would benefit from better scalability and integration solutions, but Appian's focus should be on enhancing UI flexibility, while OpenText AppWorks could improve integration modeling.

Ease of Deployment and Customer Service: Appian offers diverse deployment options, including public, private, and hybrid clouds, alongside excellent customer service. OpenText AppWorks provides more limited deployment mainly focusing on on-premises options and has faced customer support challenges, especially with complex issues, which makes Appian more attractive in terms of deployment flexibility and support.

Pricing and ROI: Appian, though relatively expensive, justifies its cost with rapid deployment benefits and flexibility in licensing models, offering strong ROI. OpenText AppWorks, being costly, requires careful pricing negotiation, and while both deliver significant ROI, Appian is noted for offering superior pricing flexibility and favorable ROI metrics.

To learn more, read our detailed Appian vs. OpenText AppWorks Report (Updated: January 2025).

Buyer's Guide

Appian vs. OpenText AppWorks

January 2025

Download the complete report

Helped 832,138 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Appian

Ranking in Business Process Management (BPM)

4th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (4th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), Process Mining (5th)

OpenText AppWorks

Ranking in Business Process Management (BPM)

19th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Business Process Management (BPM) category, the mindshare of Appian is 6.2%, down from 6.3% compared to the previous year. The mindshare of OpenText AppWorks is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srimanta Pandit

Senior Consultant at Protiviti consulting

Flexible, improves operational efficiency, and reduces the time taken to complete processes

The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.

Read full review

George_Thomas

Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees

Provides valuable business process management notation models but needs integration enhancements

We primarily use OpenText AppWorks for financial workflows, syncing between customer data, and workflow management related to financial tasks and batch updates OpenText provides valuable business process management notation models and is a lightweight application. Its customer support is reliable…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy for me to define the process and create configurable workflows."

"The most productive aspect of Appian lies in its ability to develop interfaces, particularly user interfaces. Creating user interfaces is highly productive, when these interfaces are integrated with the original database. In such cases, using record types proves to be a very efficient method of handling data. The synergy between interfaces and record types enhances productivity."

"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."

"Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in Appian terminology) define relationships and target schema tables via XSD files."

"Form building capabilities and well thought out process modelling are key points to this product."

"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."

"The most valuable features of Appian are workflow management and the ease with which you can build the UI."

"Technical support has been amazing overall."

More Appian pros

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"Its customer support is reliable and easy to approach."

"One of the most useful features is the code is customizable, we can make it our own."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

More OpenText AppWorks pros

Cons

"We would like to see more reduced latency. We would like to make sure that the scale-out factor will be much more as workloads come in."

"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."

"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."

"The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved."

"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."

"If that had more DevOps capabilities, it would be an excellent product."

"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."

"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."

More Appian cons

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"AppWorks could be improved by including BPM simulation."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"There is room for improvement in the pricing structure."

"OpenText needs improvements in its integration model to align with newer integration types."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"The integration could improve."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

More OpenText AppWorks cons

Pricing and Cost Advice

"It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source."

"BPM done right is a huge value proposition for almost any company, and with Appian's low code rapid development model, the ROI can be huge, while the break-even point should be accelerated tremendously."

"More flexibility in the licensing model is still needed because initially there were customers who are looking at only one or two use cases of business areas, but now the business areas are changing and there is a larger scope. One license model may not fit everyone. They need to be a little more flexible on the licensing model."

"You can't really test the software properly without actually buying the license first."

"The price of the solution is reasonable and is paid annually. The price of the solution depends on how many users use the solution. It can range from $50,000 to $200,000. For example, for 20,000 users the price can be approximately $200,000."

"The price is high."

"The license is a bit expensive and the pricing model is sometimes confusing for new users or business users. It is difficult for them to know what volume of usage they will have to be able to purchase the best-suited license at the beginning."

"Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."

More Appian pricing and cost advice

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The price is on the higher side."

"There is a user-based perpetual license."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

See recommendations

832,138 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

30%

Financial Services Firm

16%

Computer Software Company

10%

Government

Financial Services Firm

13%

Computer Software Company

11%

Insurance Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

See all answers

Is Appian a suitable solution for beginners who have no additional preparation?

Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...

See all answers

Is it easy to set up Appian or did you have to resort to professional help?

We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...

See all answers

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

OpenText AppWorks is somewhere mid-tier in terms of pricing compared to other products like Pega and IBM. It is not as costly. However, you need good negotiation with the vendor for the best pricing.

See all answers

What needs improvement with OpenText AppWorks?

OpenText needs improvements in its integration model to align with newer integration types. The BPMN 2.0 model does not function as designed, and there are challenges with application performance a...

See all answers

Comparisons

OutSystems vs Appian

Compared 14% of the time

Microsoft Power Apps vs Appian

Compared 11% of the time

ServiceNow vs Appian

Compared 10% of the time

Camunda vs Appian

Compared 10% of the time

Salesforce Platform vs Appian

Compared 8% of the time

More Appian Competitors

Camunda vs OpenText AppWorks

Compared 20% of the time

ServiceNow Now Platform vs OpenText AppWorks

Compared 20% of the time

Microsoft Power Apps vs OpenText AppWorks

Compared 15% of the time

OutSystems vs OpenText AppWorks

Compared 13% of the time

Mendix vs OpenText AppWorks

Compared 8% of the time

More OpenText AppWorks Competitors

Product Reports

Buyer's Guide

Appian

February 2025

Download Appian product report

Buyer's Guide

OpenText AppWorks

January 2025

Download OpenText AppWorks product report

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS

No data available

Overview

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

OpenText

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

Appian vs. OpenText AppWorks

January 2025

Free Report: Appian vs. OpenText AppWorks

Find out what your peers are saying about Appian vs. OpenText AppWorks and other solutions. Updated: January 2025.

DOWNLOAD NOW

832,138 professionals have used our research since 2012.

See our Appian vs. OpenText AppWorks report.

See our list of best Business Process Management (BPM) vendors.

We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.