Appian and OpenText AppWorks compete in the process automation and case management category. Appian seems to have the upper hand due to its rapid low-code development, ease of use, and strong ROI visibility.
Features: Appian offers rapid low-code development, making it easy to implement applications quickly. It provides a comprehensive process modeling capability with the SAIL language, allowing the creation of complex applications. Appian is valued for its seamless integration and strong community support. OpenText AppWorks is recognized for its robust data management and integration features, providing excellent support for system-to-system processes. It also excels at efficient monitoring and offers valuable document management capabilities.
Room for Improvement: Appian faces challenges with limited UI customization and scalability issues. It also requires enhancements in offline capabilities and third-party tool integration. Flexibility in mobile features and form creation tools needs improvement. OpenText AppWorks could benefit from enhancing its UI and mobile compatibility, as well as boosting low-code offerings with AI integration. Archival capabilities and a refined pricing strategy are also needed.
Ease of Deployment and Customer Service: Appian offers flexibility across cloud and on-premises options, focusing on customer service with strong support, although response times could sometimes improve. OpenText AppWorks can be deployed across multiple environments but lacks the superior customer service associated with Appian. Both platforms provide necessary support, with Appian rated higher for its responsive nature and active community engagement.
Pricing and ROI: Appian's competitive pricing model, with regional flexibility, is considered cost-effective, although some find it more expensive than other solutions. Its rapid deployment and cost efficiency over time contribute to a good ROI. OpenText AppWorks, while offering various licensing options, can be expensive, especially without a SaaS model for enterprises. Its ROI varies, but broad functional capabilities help offset initial costs, providing satisfactory returns overall.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.
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