Try our new research platform with insights from 80,000+ expert users

Appian vs OpenText AppWorks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Clients saw significant ROI and profit increases, reducing process times by 85%, achieving break-even within a year.
No sentiment score available
 

Customer Service

Sentiment score
7.4
Appian's technical support is responsive and helpful, though some users desire quicker response times and better prioritization.
Sentiment score
7.3
OpenText AppWorks customer service receives mixed reviews, with some users satisfied but others seeking more expertise and resolution efficiency.
 

Scalability Issues

Sentiment score
7.4
Appian is scalable and flexible, supporting integration, distributed environments, and cloud deployment, but faces challenges with large data volumes.
No sentiment score available
 

Stability Issues

Sentiment score
7.9
Appian is highly stable with 99.99% uptime, minimal issues, and strong user satisfaction regarding performance and ease of use.
No sentiment score available
 

Room For Improvement

Appian requires improved tutorials, flexible UI design, better Microsoft integration, enhanced automation, and seamless mobile UX for new users.
 

Setup Cost

Appian's pricing ranges from $90 to $2000+ monthly, often cheaper than Pega, but complex and expensive for on-premises setups.
OpenText AppWorks' pricing is mid-tier, with costs varying by users, requiring custom quotes for optimal pricing and broader features.
 

Valuable Features

Appian excels in rapid, low-code development, seamless integration, extensive automation, superior interface, and excellent technical support, enhancing productivity and scalability.
 

Categories and Ranking

Appian
Ranking in Business Process Management (BPM)
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
Process Automation (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (4th), Process Mining (6th)
OpenText AppWorks
Ranking in Business Process Management (BPM)
19th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Business Process Management (BPM) category, the mindshare of Appian is 6.5%, up from 6.0% compared to the previous year. The mindshare of OpenText AppWorks is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Devashish Mishra - PeerSpot reviewer
Low resource consumption, easy setup, and stable
To determine whether a platform, such as Appian, is suitable for your domain industry, you must first assess whether it offers any out-of-the-box features relevant to your needs. If it does, utilizing that platform would be the best option since it already has the required functionalities. If the available features do not align with your requirements, consider choosing a platform that can easily build such services. Attempting to modify pre-existing features on a platform is a challenging task, and any upgrades to the platform could pose further issues for users. The solution has high performance but the main issue is the lack of customization after deploying it. I rate Appian an eight out of ten.
Ankit Mehta - PeerSpot reviewer
Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation
The setup process is relatively straightforward, typically taking around four to five hours for installation. While setting up high availability and multiple nodes may require additional time, the standard installation process is simple and can usually be completed within three to four hours.Deployment can be straightforward, especially with the addition of CL/CD capabilities in recent versions, leveraging Docker and Kubernetes. Even before these enhancements, the standard process of creating and installing packages with dependencies was relatively uncomplicated. Maintenance typically requires only one or two resources per customer, with more significant landscapes potentially requiring two or three resources. I rate the product's ease of integrating with existing infrastructure a nine out of ten.
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
824,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
29%
Financial Services Firm
16%
Computer Software Company
11%
Government
6%
Financial Services Firm
13%
Computer Software Company
12%
Insurance Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
What is your experience regarding pricing and costs for OpenText AppWorks?
OpenText AppWorks is somewhere mid-tier in terms of pricing compared to other products like Pega and IBM. It is not as costly. However, you need good negotiation with the vendor for the best pricing.
What needs improvement with OpenText AppWorks?
OpenText needs improvements in its integration model to align with newer integration types. The BPMN 2.0 model does not function as designed, and there are challenges with application performance a...
 

Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
No data available
 

Learn More

 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Find out what your peers are saying about Appian vs. OpenText AppWorks and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.