Support's not great, but Microsoft products are much more industrial strength and enterprise ready than any other services out there. That's why we use them and learn how to use them, even when they change things without much advanced notice. We proactively educate ourselves on how to use it once it's changed. I don't pay for premium support. But at a basic level, Microsoft products can be pretty aggravating to work with. I prefer not to rate it. I don't think a number would accurately describe the experience. We still use it, and it's still valuable. But the experience with Microsoft products, from storage to Teams and everything else, can be quite aggravating.
