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Atlassian Confluence vs Chatter comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
2nd
Average Rating
8.2
Number of Reviews
100
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (1st), Knowledge Management Software (1st)
Chatter
Ranking in Enterprise Social Software
11th
Average Rating
7.0
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2024, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 12.1%, down from 19.3% compared to the previous year. The mindshare of Chatter is 4.3%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Walter Ribeiro Silva - PeerSpot reviewer
May 29, 2023
Easy to use and efficiently organizes data
The customer service and support team was not so good. In Brazil, the technical support for Confluence is not very good because the team is small. We are still trying to improve, but there are a lot of open permissions on the internet. However, Confluence is a very important tool and has good features. So, it's important to have better support because it can make it easier for users to work with Confluence. Currently, it's not as close as other brands, which makes it hard to propose new ideas or get prompt assistance. There are a lot of opportunities to make it more user-friendly.
it_user669357 - PeerSpot reviewer
May 22, 2017
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"Licenses are quite expensive"
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"There is an annual license."
"This is a very expensive solution."
"Confluence charges an extra fee for analytics."
"We have to pay licensing fees."
"There is a license needed to use Atlassian Confluence."
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
70%
Computer Software Company
4%
Financial Services Firm
4%
Manufacturing Company
3%
Financial Services Firm
22%
Computer Software Company
19%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone. I am not sure about the price of the product, but I know that the pricing-related information is...
What needs improvement with Atlassian Confluence?
Indentation and other basic word processing styles must be improved. However, it is limited to editing HTML.
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Comparisons

 

Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Find out what your peers are saying about Atlassian Confluence vs. Chatter and other solutions. Updated: September 2024.
806,786 professionals have used our research since 2012.