Avast Business Hub vs ConnectWise Automate comparison

Avast Software and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Avast Software is ranked #16 with an average rating of 8.0, while ConnectWise is ranked #9. Avast Software holds a 0.6% mindshare in RMM, compared to ConnectWise’s 6.3% mindshare. Additionally, 90% of Avast Software users are willing to recommend the solution, compared to 85% of ConnectWise users who would recommend it.

Avast Business Hub

Read 12 Avast Business Hub reviews

48 Views
35 Comparison Views

90% willing to recommend

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,157 Views
799 Comparison Views

85% willing to recommend

Avast Business Hub

ConnectWise Automate

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Avast Business Hub compete in the IT management sector, each offering unique advantages. ConnectWise Automate provides superior scalability with its strong automation capabilities, while Avast Business Hub is notable for its comprehensive security features.

Features: ConnectWise Automate combines powerful automation tools that enhance workflow efficiency, an intuitive interface for easy navigation, and seamless remote desktop control via ScreenConnect. Avast Business Hub emphasizes robust antivirus protection, effective patch management for consistent updates, and real-time scanning to safeguard data during online activities.

Room for Improvement: ConnectWise Automate could enhance its user interface for better user experience, further streamline its service management tools for efficiency, and reduce complexity in its automation features. Avast Business Hub can improve its integration capabilities with third-party applications, provide more detailed reporting features, and enhance customer support response times.

Ease of Deployment and Customer Service: ConnectWise Automate requires a more complex deployment but offers extensive support, including training and consultancy, to aid users. Avast Business Hub, on the other hand, has a straightforward deployment process, ideal for businesses needing swift setup, although its support system could benefit from additional improvements to match its ease of use.

Pricing and ROI: ConnectWise Automate involves higher initial costs due to its comprehensive feature set, resulting in substantial ROI for businesses focusing on automation. Avast Business Hub provides a more affordable entry point, advantageous for smaller companies with tight budgets, while focusing on delivering quicker returns through its security solutions.

To learn more, read our detailed Avast Business Hub vs. ConnectWise Automate Report (Updated: April 2025).

Buyer's Guide

Avast Business Hub vs. ConnectWise Automate

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avast Business Hub

Ranking in Remote Monitoring and Management (RMM)

16th

Average Rating

8.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Internet Security (11th), Endpoint Protection Platform (EPP) (50th), Ransomware Protection (12th)

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Avast Business Hub is 0.6%, up from 0.2% compared to the previous year. The mindshare of ConnectWise Automate is 6.3%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Crewmem67

IT Consultant at College Notre Dame de Nazareth

Has a free version, is secure and reliable

I'm a consultant. I recommend free Avast, then ESET. If they want to be more secure, you can go to ESET, the bigger license. If you want to have a cheap license, Avast is good. I'd rate the solution eight out of ten. I do prefer ESET, however. Yet I would recommend either product as they are both pretty good.

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Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's straightforward to set up."

"Our favorite feature is the PC Patch Management."

"The solution is easy to use."

"The ease of deployment and the command center that they have are the most valuable. It is basically self-monitoring. It doesn't require that much tinkering after you deploy or install."

"Avast Business Endpoint Protection's best feature is its user-friendliness."

"Avast as a product is as easy as it gets - everything is outlined and transparent in terms of licensing."

"The solution can scale well."

"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."

More Avast Business Hub pros

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"The initial setup is easy and the deployment is quick."

"This product saves us a lot of time and increases our efficiency."

"It allows us to manage all client requests, jobs and invoicing."

"The implementation is nice and easy."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"The most value we get from this solution is that everything is on a patch cycle."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

More ConnectWise Automate pros

Cons

"It should have proper and timely updates to deal with new viruses as they come onto the market."

"It could download faster during deployment."

"The solution could improve by providing more security."

"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."

"It reduces network and bandwidth speed."

"Avast Business Endpoint Protection would be improved with more frequent updates."

"Where I have faced a challenge is on the reporting. I would like to see something that provides information regarding the next month or quarter, in terms of reporting."

"The solution needs to be more secure and work to protect us better from people trying to mess with our systems."

More Avast Business Hub cons

"Technical support was helpful."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"Their support needs to be better."

"The menu doesn't always load properly."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

More ConnectWise Automate cons

Pricing and Cost Advice

"It is $75 per license for a year. There are no additional costs."

"I am using the free version of Avast."

"I am using the free version."

"There are no costs other than licensing."

"If you become a partner, you will receive the wholesale price."

"We are on a monthly subscription for Avast Business Endpoint Protection."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Comms Service Provider

11%

Financial Services Firm

Healthcare Company

Educational Organization

53%

Computer Software Company

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Avast Business Endpoint Protection?

The product is affordable. It is becoming more complex, with more elements required in the solution.

See all answers

What needs improvement with Avast Business Endpoint Protection?

Segmentation and centralized manageability could be improved for large organizations.

See all answers

What is your primary use case for Avast Business Endpoint Protection?

We use the solution for B2B and B2C use cases.

See all answers

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Comparisons

HP Wolf Security vs Avast Business Hub

Compared 45% of the time

Fortinet FortiClient vs Avast Business Hub

Compared 9% of the time

Cortex XDR by Palo Alto Networks vs Avast Business Hub

Compared 7% of the time

Symantec Endpoint Security vs Avast Business Hub

Compared 6% of the time

AhnLab V3 Internet Security vs Avast Business Hub

Compared 6% of the time

More Avast Business Hub Competitors

SolarWinds NPM vs ConnectWise Automate

Compared 17% of the time

NinjaOne vs ConnectWise Automate

Compared 13% of the time

ConnectWise RMM vs ConnectWise Automate

Compared 11% of the time

Tanium vs ConnectWise Automate

Compared 10% of the time

Kaseya VSA vs ConnectWise Automate

Compared 10% of the time

More ConnectWise Automate Competitors

Product Reports

Buyer's Guide

Internet Security

April 2025

Download Avast Business Hub product report

Buyer's Guide

ConnectWise Automate

April 2025

Download ConnectWise Automate product report

Also Known As

No data available

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Overview

Built on the largest, most globally dispersed threat detection network in the world, Avast Business Endpoint Protection Solutions deliver superior, enterprise-grade protection that keeps small and medium businesses safe from today’s threats - and tomorrow’s.

Avast Software

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Sample Customers

Benassi & Benassi, P. C.

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Buyer's Guide

Avast Business Hub vs. ConnectWise Automate

April 2025

Free Report: Avast Business Hub vs. ConnectWise Automate

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