Avast Business Hub vs ConnectWise Automate comparison

"The performance is good compared to other products that slow down the laptop, post-installation."

"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."

"Avast Business Endpoint Protection's best feature is its user-friendliness."

"The ease of deployment and the command center that they have are the most valuable. It is basically self-monitoring. It doesn't require that much tinkering after you deploy or install."

"It's not heavy on the system."

"It has increased productivity. IT threats are kept at a minimum because of this product."

"Avast as a product is as easy as it gets - everything is outlined and transparent in terms of licensing."

"The solution can scale well."

"The implementation is nice and easy."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"This product saves us a lot of time and increases our efficiency."

"It allows us to manage all client requests, jobs and invoicing."

"Maybe they could improve the capability to be multi-tenant."

"The initial setup is easy and the deployment is quick."

"Remote access and detailed monitoring help us support our equipment."

"A good automated scripts feature."

"The accuracy of the scanner could be improved."

"It reduces network and bandwidth speed."

"Making the price a bit cheaper would be an improvement."

"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."

"I would like to see better protection and more spyware included with the free version."

"Avast Business Endpoint Protection would be improved with more frequent updates."

"Where I have faced a challenge is on the reporting. I would like to see something that provides information regarding the next month or quarter, in terms of reporting."

"The solution needs to be more secure and work to protect us better from people trying to mess with our systems."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"The fixed client for Automate is slow. The web client is not very intuitive."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"We are on a monthly subscription for Avast Business Endpoint Protection."

"I am using the free version."

"It is $75 per license for a year. There are no additional costs."

"There are no costs other than licensing."

"If you become a partner, you will receive the wholesale price."

"I am using the free version of Avast."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."