Avast Business Hub vs ConnectWise Automate comparison

Avast Software and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Avast Software is ranked #15 with an average rating of 8.0, while ConnectWise is ranked #8. Avast Software holds a 0.5% mindshare in RMM, compared to ConnectWise’s 8.0% mindshare. Additionally, 90% of Avast Software users are willing to recommend the solution, compared to 85% of ConnectWise users who would recommend it.

Avast Business Hub

Read 12 Avast Business Hub reviews

46 Views
36 Comparison Views

90% willing to recommend

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,429 Views
996 Comparison Views

85% willing to recommend

Avast Business Hub

ConnectWise Automate

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Avast Business Hub compete in the IT management sector, each offering unique advantages. ConnectWise Automate provides superior scalability with its strong automation capabilities, while Avast Business Hub is notable for its comprehensive security features.

Features: ConnectWise Automate combines powerful automation tools that enhance workflow efficiency, an intuitive interface for easy navigation, and seamless remote desktop control via ScreenConnect. Avast Business Hub emphasizes robust antivirus protection, effective patch management for consistent updates, and real-time scanning to safeguard data during online activities.

Room for Improvement: ConnectWise Automate could enhance its user interface for better user experience, further streamline its service management tools for efficiency, and reduce complexity in its automation features. Avast Business Hub can improve its integration capabilities with third-party applications, provide more detailed reporting features, and enhance customer support response times.

Ease of Deployment and Customer Service: ConnectWise Automate requires a more complex deployment but offers extensive support, including training and consultancy, to aid users. Avast Business Hub, on the other hand, has a straightforward deployment process, ideal for businesses needing swift setup, although its support system could benefit from additional improvements to match its ease of use.

Pricing and ROI: ConnectWise Automate involves higher initial costs due to its comprehensive feature set, resulting in substantial ROI for businesses focusing on automation. Avast Business Hub provides a more affordable entry point, advantageous for smaller companies with tight budgets, while focusing on delivering quicker returns through its security solutions.

To learn more, read our detailed Avast Business Hub vs. ConnectWise Automate Report (Updated: January 2025).

Buyer's Guide

Avast Business Hub vs. ConnectWise Automate

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avast Business Hub

Ranking in Remote Monitoring and Management (RMM)

15th

Average Rating

8.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Internet Security (10th), Endpoint Protection Platform (EPP) (51st), Ransomware Protection (10th)

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

8th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Avast Business Hub is 0.5%, up from 0.3% compared to the previous year. The mindshare of ConnectWise Automate is 8.0%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Crewmem67

IT Consultant at College Notre Dame de Nazareth

Has a free version, is secure and reliable

I'm a consultant. I recommend free Avast, then ESET. If they want to be more secure, you can go to ESET, the bigger license. If you want to have a cheap license, Avast is good. I'd rate the solution eight out of ten. I do prefer ESET, however. Yet I would recommend either product as they are both pretty good.

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Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our favorite feature is the PC Patch Management."

"It has increased productivity. IT threats are kept at a minimum because of this product."

"It's not heavy on the system."

"The solution is easy to use."

"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."

"The performance is good compared to other products that slow down the laptop, post-installation."

"The solution can scale well."

"Avast Business Endpoint Protection's best feature is its user-friendliness."

More Avast Business Hub pros

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It's definitely improved the help-desk servicing, et cetera."

"The database is great. It's a nicely ordered database."

"Maybe they could improve the capability to be multi-tenant."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"It is very scalable."

"The most value we get from this solution is that everything is on a patch cycle."

More ConnectWise Automate pros

Cons

"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."

"Avast Business Endpoint Protection would be improved with more frequent updates."

"It reduces network and bandwidth speed."

"I would like to see better protection and more spyware included with the free version."

"The solution needs to be more secure and work to protect us better from people trying to mess with our systems."

"It could download faster during deployment."

"It should have proper and timely updates to deal with new viruses as they come onto the market."

"Making the price a bit cheaper would be an improvement."

More Avast Business Hub cons

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Scheduling of automation could be improved and made more simple."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"The fixed client for Automate is slow. The web client is not very intuitive."

More ConnectWise Automate cons

Pricing and Cost Advice

"We are on a monthly subscription for Avast Business Endpoint Protection."

"I am using the free version."

"I am using the free version of Avast."

"There are no costs other than licensing."

"If you become a partner, you will receive the wholesale price."

"It is $75 per license for a year. There are no additional costs."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Comms Service Provider

14%

Financial Services Firm

Educational Organization

57%

Computer Software Company

Financial Services Firm

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Avast Business Endpoint Protection?

Avast Business Endpoint Protection's best feature is its user-friendliness.

See all answers

What is your experience regarding pricing and costs for Avast Business Endpoint Protection?

The product is affordable. It is becoming more complex, with more elements required in the solution.

See all answers

What needs improvement with Avast Business Endpoint Protection?

Segmentation and centralized manageability could be improved for large organizations.

See all answers

Ask a question

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Comparisons

HP Wolf Security vs Avast Business Hub

Compared 46% of the time

Fortinet FortiClient vs Avast Business Hub

Compared 9% of the time

Cortex XDR by Palo Alto Networks vs Avast Business Hub

Compared 8% of the time

Microsoft Defender for Business vs Avast Business Hub

Compared 7% of the time

AhnLab V3 Internet Security vs Avast Business Hub

Compared 6% of the time

More Avast Business Hub Competitors

SolarWinds NPM vs ConnectWise Automate

Compared 16% of the time

ConnectWise RMM vs ConnectWise Automate

Compared 15% of the time

NinjaOne vs ConnectWise Automate

Compared 11% of the time

Microsoft Configuration Manager vs ConnectWise Automate

Compared 10% of the time

Kaseya VSA vs ConnectWise Automate

Compared 10% of the time

More ConnectWise Automate Competitors

Product Reports

Buyer's Guide

Internet Security

December 2024

Download Avast Business Hub product report

Buyer's Guide

ConnectWise Automate

January 2025

Download ConnectWise Automate product report

Also Known As

No data available

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Learn More

Avast Software

ConnectWise

Overview

Built on the largest, most globally dispersed threat detection network in the world, Avast Business Endpoint Protection Solutions deliver superior, enterprise-grade protection that keeps small and medium businesses safe from today’s threats - and tomorrow’s.

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

Sample Customers

Benassi & Benassi, P. C.

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Buyer's Guide

Avast Business Hub vs. ConnectWise Automate

January 2025

Free Report: Avast Business Hub vs. ConnectWise Automate

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.