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AWS Trusted Advisor vs ServiceNow IT Operations Management comparison

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Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
AWS Trusted Advisor
Ranking in Cloud Management
16th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.7%, down from 6.6% compared to the previous year. The mindshare of AWS Trusted Advisor is 1.1%, down from 1.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
MuhammadAzhar Khan - PeerSpot reviewer
Optimizes cloud strategies with security and cost insights
Trusted Advisor offers features that provide inside information for the entire account, including identifying security gaps and offering cost optimization insights. The key features include security recommendations, cost optimization, and various packages to choose from, depending on the size of the company. It is especially beneficial for larger companies, as the tool provides a comprehensive view of account security, open ports, buckets, and offers recommendations for protection.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have a system where our developers automate machine builds, and that is constantly running out of resources. Turbonomic helps us with that, so I don't have to keep buying hardware. The developers always say, "They don't have enough. They don't have enough. They don't have enough," when they just configured it improperly. Therefore, Turbonomic helps us identify configuration issues on their side so it doesn't cost me money on the other end to buy resources that I don't really need."
"Using this product helps us to reduce performance risk because it shows us where resources are needed but not yet allocated."
"Turbonomic has helped optimize cloud operations and reduced our cloud costs significantly. Overall, we are at about 40 percent savings, and we spend about three million a year just in Azure. It reduces the size of the VMs, putting them into the right template for usage. People don't realize that you don't have to future-proof a virtual machine in Azure. You just need to build it for today. As the business or service grows, you can scale up or out. About 90 percent of all the costs that we've reduced has been from sizing machines appropriately."
"The recommendation of the family types is a huge help because it has saved us a lot of money. We use it primarily for that. Another thing that Turbonomic provides us with is a single platform that manages the full application stack and that's something I really like."
"We like that Turbonomic shows application metrics and estimates the impact of taking a suggested action. It provides us a map of resource utilization as part of its recommendation. We evaluate and compare that to what we think would be appropriate from a human perspective to that what Turbonomic is doing, then take the best action going forward."
"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."
"The most valuable features are the cluster utilization reports and the resource capacity planning. We can simulate how much capacity we can add to the current resources. The individual DM reports and VM-facing recommendations report are also helpful."
"I have the ability to automate things similar to the Orchestrator stuff. I do have the ability to have it do some balancing, and if it sees some different performance metrics that I've set not being met, it'll actually move some of my virtual machines from, let's say, one host to another. It is sort of an automation tool that helps me. Basically, I specify the metric, and if I get a certain host or something being over-utilized, it'll automatically move the virtual machines around for me. It basically has to snap into my vCenter and then it can make adjustments and move my virtual machines around. It also has some very nice reporting tools built around virtual machines. It tells you how much storage, memory, or CPU is being used monthly, and then it gives you a very nice way to be able to send out billing structure to your end users who use servers within your environment."
"The cost optimization features are valuable."
"I strongly recommend using Trusted Advisor due to its role in cybersecurity, providing cost-effective solutions compared to external companies."
"It is very stable."
"The key features include security recommendations, cost optimization, and various packages to choose from, depending on the size of the company."
"The recommendation feature is really good."
"The cost optimization and security-related fixes in AWS Trusted Advisor have been great."
"Trusted Advisor offers features that provide inside information for the entire account, including identifying security gaps and offering cost optimization insights."
"AWS Trusted Advisor is a tool that we can use to optimize the AWS infrastructure cost."
"The asset management tools are very valuable."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"You can improve integrations of the operation with the solution."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The solution is very capable and user friendly."
"Their Event Management is very good."
 

Cons

"After running this solution in production for a year, we may want a more granular approach to how we utilize the product because we are planning to use some of its metrics to feed into our financial system."
"I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can add Azure NetApp Files. They can add Azure Blob storage. They have already added Azure App service, but they can do more."
"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."
"It can be more agnostic in terms of the solutions that it provides. It can include some other cost-saving methods for the public cloud and SaaS applications as well."
"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."
"I do not like Turbonomic's new licensing model. The previous model was pretty straightforward, whereas the new model incorporates what most of the vendors are doing now with cores and utilization. Our pricing under the new model will go up quite a bit. Before, it was pretty straightforward, easy to understand, and reasonable."
"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."
"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."
"Maybe adding more security rules would be great."
"For EC2 instances, we need to install the AWS CloudWatch agent to get the memory metric because we don't have a by-default memory utilization graph on cost optimization."
"Cost is a significant factor that needs improvement. Reducing the cost would make it more beneficial for all users."
"The tenancy must be free for all metrics."
"The integration between Trusted Advisor and Security Hub sometimes lacks, and I need a way to ensure things come through there."
"Trusted Advisor currently scans the whole system, including development, staging, and QA environments, which increases costs."
"Maybe if Trusted Advisor could also help us with IP address issues and the status of our VPCs, it would be beneficial."
"I'd like the solution to support clouds beyond AWS."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"If you are new to using the solution, you will find the setup complex."
"I would like more manual issues to have automated report-facing options."
"The solution's subscription model could be improved."
"The security policies could be increased."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
 

Pricing and Cost Advice

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."
"The pricing is in line with the other solutions that we have. It's not a bargain software, nor is it overly expensive."
"It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year."
"IBM Turbonomic is an investment that we believe will deliver positive returns."
"Price is a big one. VMTurbo was very competitively priced."
"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."
"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."
"Trusted Advisor offers various packages, with the most comprehensive costing $15,000 per month."
"It is expensive. It is around 10 Euros per server per month."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"It has different subscription models."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The cost of ServiceNow is much higher."
"There are additional costs, you have to pay more for everything."
"The price of ServiceNow IT Operations Management is expensive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
19%
Financial Services Firm
17%
Manufacturing Company
10%
Real Estate/Law Firm
10%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about AWS Trusted Advisor?
The Security Advisor is the most valuable feature. It instantly informs you about any system misconfigurations, and t...
What is your experience regarding pricing and costs for AWS Trusted Advisor?
The cost of Trusted Advisor is reasonable, though it can be further economized by allowing selective scanning, focusi...
What needs improvement with AWS Trusted Advisor?
Trusted Advisor currently scans the whole system, including development, staging, and QA environments, which increase...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
No data available
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about AWS Trusted Advisor vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.