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Axonius vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Axonius
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
IT Vendor Risk Management (7th), Cyber Asset Attack Surface Management (CAASM) (1st)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 36.0%, down 43.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.8% mindshare, down 27.5% since last year.
Cyber Asset Attack Surface Management (CAASM)
IT Service Management (ITSM)
 

Featured Reviews

Kirubakaran Jayakumar - PeerSpot reviewer
Agentless and can easily integrate with other platforms and provides robust API monitoring capabilities
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a dashboard that shows the gaps within that compliance framework. They have started delivering some of these features, but the tool still needs to mature for companies that heavily rely on certain standards, like payment compliances or cloud security guidelines. In those cases, the tool might need further development. However, I haven’t had specific issues because they are really good at fixing things. Whenever we report or escalate something, they are quick in providing solutions. I think they are very flexible in terms of working with them. But at the same time, they are customizing the solution too much based on client requirements. This might cause issues in the future because if they keep customizing the solution for every single client’s requirement, they might face difficulties in future releases. Integrating every customer’s options within the platform might be challenging to handle. That might be a risk they are taking. But we have had good communication with them, and overall, it’s been positive.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Axonius provides preconfigured dashboards that can be customized to your needs."
"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."
"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."
"The solution's technical support was good...The product's initial setup phase is pretty straightforward."
"The automation capabilities in Axonius have streamlined our security operations."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It's actually easy to understand."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"The pricing of the product is quite good. It's not too expensive."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"SPM and ITSM features are the most helpful."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
 

Cons

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."
"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."
"We can have fetch cycle issues."
"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."
"Axonius can improve on delivering compliance-related features."
"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."
"The discovery of assets could be improved; right now they only allow for one domain."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"It's a little expensive compared to other tools."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"If you have advanced questions, technical support often doesn't know the answer."
"I would like to see Advanced Intelligent Automation."
"ServiceNow might need to improve its capabilities to integrate with third-party tools."
 

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."
"We are on a subscription model with them."
"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
"In Tunisia, the companies find the licensing costs to be expensive."
"The mandatory minimum is US$ 20,000 for licensing."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"Getting the solution up and running is expensive."
"They could be more competitive with their licensing."
"The price is okay for us. It's reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Government
9%
Manufacturing Company
8%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Axonius?
Axonius is quite a bit cheaper compared to other solutions. And the amount of value they provide is really huge compared to other vendors. So, it’s based on the actual requirement and how you want ...
What needs improvement with Axonius?
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a da...
What is your primary use case for Axonius?
We use it for reporting, noncompliance reporting, and identifying gaps. We use it for API monitoring within our company. And we also use it as a CMDB. Our security team, people within the SOC team,...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Axonius, Qualys, Armis and others in Cyber Asset Attack Surface Management (CAASM). Updated: February 2025.
838,713 professionals have used our research since 2012.