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Axonius vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Axonius
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
6
Ranking in other categories
IT Vendor Risk Management (7th), Cyber Asset Attack Surface Management (CAASM) (1st)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 35.7%, down 41.1% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.2% mindshare, down 27.4% since last year.
Cyber Asset Attack Surface Management (CAASM)
IT Service Management (ITSM)
 

Featured Reviews

Ashok Gunnia - PeerSpot reviewer
Integrates with ServiceNow and provides alerts for deviations
The most valuable feature of Axonius is its ability to deduplicate records and identify which ones are old and stale versus those more relevant. For example, if you haven't logged in today but a system somewhere else mentions you have, Axonius can detect this through various logs like Active Directory, file logging, or Wi-Fi connections. Traditionally, someone would have to make numerous calls and spend a lot of time to find out if you are on-site or connected to a Wi-Fi network. The tool simplifies this process. From my experience, onboarding and adding connectors was pretty easy, especially when integrating with the ServiceNow environment. It worked well for my use case, but the ease of use can depend on the customer's specific needs and what they are trying to achieve.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The automation capabilities in Axonius have streamlined our security operations."
"The solution's technical support was good...The product's initial setup phase is pretty straightforward."
"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."
"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."
"Axonius provides preconfigured dashboards that can be customized to your needs."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"Consolidating multiple functionalities into a single platform reduces the need to invest in various separate solutions. ServiceNow integrates ITSM, CMDB, Discovery modules, and more into one cohesive system."
 

Cons

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."
"Axonius can improve on delivering compliance-related features."
"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."
"We can have fetch cycle issues."
"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."
"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"Complexities in the organization made the initial deployment complex."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"The solution is lacking in the mobile application area that could be improved."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"ServiceNow doesn't cater to the Middle Eastern market."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
 

Pricing and Cost Advice

"We are on a subscription model with them."
"Axonius is quite a bit cheaper compared to other solutions."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."
"In Tunisia, the companies find the licensing costs to be expensive."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
10%
Computer Software Company
9%
Manufacturing Company
8%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Axonius?
Axonius is quite a bit cheaper compared to other solutions. And the amount of value they provide is really huge compared to other vendors. So, it’s based on the actual requirement and how you want ...
What needs improvement with Axonius?
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a da...
What is your primary use case for Axonius?
We use it for reporting, noncompliance reporting, and identifying gaps. We use it for API monitoring within our company. And we also use it as a CMDB. Our security team, people within the SOC team,...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Axonius, Qualys, Armis and others in Cyber Asset Attack Surface Management (CAASM). Updated: March 2025.
848,989 professionals have used our research since 2012.