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Axonius vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
8.5
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
 

Room For Improvement

No sentiment score available
Sentiment score
4.5
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
 

Scalability Issues

No sentiment score available
Sentiment score
7.9
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
 

Setup Cost

No sentiment score available
No sentiment score available
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Valuable Features

No sentiment score available
Sentiment score
8.4
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
 

Categories and Ranking

Axonius
Average Rating
8.6
Number of Reviews
6
Ranking in other categories
IT Vendor Risk Management (6th), Cyber Asset Attack Surface Management (CAASM) (1st)
ServiceNow
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)
 

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 37.6%, down 45.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.1% mindshare, down 27.4% since last year.
Cyber Asset Attack Surface Management (CAASM)
IT Service Management (ITSM)
 

Featured Reviews

Kirubakaran Jayakumar - PeerSpot reviewer
Agentless and can easily integrate with other platforms and provides robust API monitoring capabilities
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a dashboard that shows the gaps within that compliance framework. They have started delivering some of these features, but the tool still needs to mature for companies that heavily rely on certain standards, like payment compliances or cloud security guidelines. In those cases, the tool might need further development. However, I haven’t had specific issues because they are really good at fixing things. Whenever we report or escalate something, they are quick in providing solutions. I think they are very flexible in terms of working with them. But at the same time, they are customizing the solution too much based on client requirements. This might cause issues in the future because if they keep customizing the solution for every single client’s requirement, they might face difficulties in future releases. Integrating every customer’s options within the platform might be challenging to handle. That might be a risk they are taking. But we have had good communication with them, and overall, it’s been positive.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
8%
Government
8%
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Axonius?
Axonius is quite a bit cheaper compared to other solutions. And the amount of value they provide is really huge compared to other vendors. So, it’s based on the actual requirement and how you want ...
What needs improvement with Axonius?
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a da...
What is your primary use case for Axonius?
We use it for reporting, noncompliance reporting, and identifying gaps. We use it for API monitoring within our company. And we also use it as a CMDB. Our security team, people within the SOC team,...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Axonius, JumpCloud, Armis Security and others in Cyber Asset Attack Surface Management (CAASM). Updated: November 2024.
816,406 professionals have used our research since 2012.