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Axonius vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Axonius
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
IT Vendor Risk Management (6th), Cyber Asset Attack Surface Management (CAASM) (1st)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 37.1%, down 44.1% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.0% mindshare, down 27.2% since last year.
Cyber Asset Attack Surface Management (CAASM)
IT Service Management (ITSM)
 

Featured Reviews

Kirubakaran Jayakumar - PeerSpot reviewer
Agentless and can easily integrate with other platforms and provides robust API monitoring capabilities
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a dashboard that shows the gaps within that compliance framework. They have started delivering some of these features, but the tool still needs to mature for companies that heavily rely on certain standards, like payment compliances or cloud security guidelines. In those cases, the tool might need further development. However, I haven’t had specific issues because they are really good at fixing things. Whenever we report or escalate something, they are quick in providing solutions. I think they are very flexible in terms of working with them. But at the same time, they are customizing the solution too much based on client requirements. This might cause issues in the future because if they keep customizing the solution for every single client’s requirement, they might face difficulties in future releases. Integrating every customer’s options within the platform might be challenging to handle. That might be a risk they are taking. But we have had good communication with them, and overall, it’s been positive.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Axonius provides preconfigured dashboards that can be customized to your needs."
"The automation capabilities in Axonius have streamlined our security operations."
"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."
"The solution's technical support was good...The product's initial setup phase is pretty straightforward."
"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It offers ready-built automation and simpler configuration for workflows."
"The Workflow feature is the most valuable."
"Very easy to implement and to respond to my clients' needs."
"We always get good support."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
 

Cons

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."
"We can have fetch cycle issues."
"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."
"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."
"Axonius can improve on delivering compliance-related features."
"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"Creating service catalog forms could be made easier."
"There is inherent complexity with this tool because of the number of things that it can do."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The scalability needs improvement."
 

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."
"We are on a subscription model with them."
"The price is okay for us. It's reasonable."
"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."
"The price of this solution is expensive."
"I have found the solution very expensive."
"The solution is expensive."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
9%
Manufacturing Company
8%
Educational Organization
26%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Axonius?
Axonius is quite a bit cheaper compared to other solutions. And the amount of value they provide is really huge compared to other vendors. So, it’s based on the actual requirement and how you want ...
What needs improvement with Axonius?
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a da...
What is your primary use case for Axonius?
We use it for reporting, noncompliance reporting, and identifying gaps. We use it for API monitoring within our company. And we also use it as a CMDB. Our security team, people within the SOC team,...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Axonius, Qualys, JumpCloud and others in Cyber Asset Attack Surface Management (CAASM). Updated: December 2024.
824,067 professionals have used our research since 2012.