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Axonius vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Axonius
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
6
Ranking in other categories
IT Vendor Risk Management (7th), Cyber Asset Attack Surface Management (CAASM) (1st)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 35.7%, down 41.1% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.2% mindshare, down 27.4% since last year.
Cyber Asset Attack Surface Management (CAASM)
IT Service Management (ITSM)
 

Featured Reviews

Ashok Gunnia - PeerSpot reviewer
Integrates with ServiceNow and provides alerts for deviations
The most valuable feature of Axonius is its ability to deduplicate records and identify which ones are old and stale versus those more relevant. For example, if you haven't logged in today but a system somewhere else mentions you have, Axonius can detect this through various logs like Active Directory, file logging, or Wi-Fi connections. Traditionally, someone would have to make numerous calls and spend a lot of time to find out if you are on-site or connected to a Wi-Fi network. The tool simplifies this process. From my experience, onboarding and adding connectors was pretty easy, especially when integrating with the ServiceNow environment. It worked well for my use case, but the ease of use can depend on the customer's specific needs and what they are trying to achieve.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."
"The solution's technical support was good...The product's initial setup phase is pretty straightforward."
"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."
"Axonius provides preconfigured dashboards that can be customized to your needs."
"The automation capabilities in Axonius have streamlined our security operations."
"Everything about the schema, including the design of ServiceNow, is great."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"It has more extensive features as compared to the other competitors."
"Data in reports and dashboards are easily accessible."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
 

Cons

"We can have fetch cycle issues."
"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."
"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."
"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."
"Axonius can improve on delivering compliance-related features."
"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"The solution should offer better security when it comes to storing data."
"There is room for improvement in price."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Compared to other products that I have been using, it is not as user-friendly."
"The solution is lacking in the mobile application area that could be improved."
"There are sometimes challenges with the portal being a bit confusing for new users."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
 

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."
"We are on a subscription model with them."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"The licenses are expensive."
"We are happy with the pricing."
"It is an expensive platform."
"ServiceNow's pricing is comparatively higher than Helix's."
"There are licensing fees."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Government
10%
Manufacturing Company
8%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Axonius?
Axonius is quite a bit cheaper compared to other solutions. And the amount of value they provide is really huge compared to other vendors. So, it’s based on the actual requirement and how you want ...
What needs improvement with Axonius?
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a da...
What is your primary use case for Axonius?
We use it for reporting, noncompliance reporting, and identifying gaps. We use it for API monitoring within our company. And we also use it as a CMDB. Our security team, people within the SOC team,...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Axonius, Qualys, Armis and others in Cyber Asset Attack Surface Management (CAASM). Updated: March 2025.
845,040 professionals have used our research since 2012.