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Axonius vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Axonius
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
6
Ranking in other categories
IT Vendor Risk Management (7th), Cyber Asset Attack Surface Management (CAASM) (1st)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 36.0%, down 42.1% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.6% mindshare, down 27.5% since last year.
Cyber Asset Attack Surface Management (CAASM)
IT Service Management (ITSM)
 

Featured Reviews

Kirubakaran Jayakumar - PeerSpot reviewer
Agentless and can easily integrate with other platforms and provides robust API monitoring capabilities
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a dashboard that shows the gaps within that compliance framework. They have started delivering some of these features, but the tool still needs to mature for companies that heavily rely on certain standards, like payment compliances or cloud security guidelines. In those cases, the tool might need further development. However, I haven’t had specific issues because they are really good at fixing things. Whenever we report or escalate something, they are quick in providing solutions. I think they are very flexible in terms of working with them. But at the same time, they are customizing the solution too much based on client requirements. This might cause issues in the future because if they keep customizing the solution for every single client’s requirement, they might face difficulties in future releases. Integrating every customer’s options within the platform might be challenging to handle. That might be a risk they are taking. But we have had good communication with them, and overall, it’s been positive.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Axonius provides preconfigured dashboards that can be customized to your needs."
"The solution's technical support was good...The product's initial setup phase is pretty straightforward."
"The automation capabilities in Axonius have streamlined our security operations."
"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."
"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The solution integrates well with other products."
"It's actually easy to understand."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"It offers ready-built automation and simpler configuration for workflows."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"Simplicity of Change Manager."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
 

Cons

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."
"We can have fetch cycle issues."
"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."
"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."
"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."
"Axonius can improve on delivering compliance-related features."
"There is a need for bug or error tracking in ServiceNow."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"The user interface for accessing assistance sometimes disconnects."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The scalability needs improvement."
 

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."
"We are on a subscription model with them."
"The licensing expenses are excessively high."
"$230 per user."
"The CapEx version is great."
"The price is okay for us. It's reasonable."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
"There are licensing fees."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Government
10%
Manufacturing Company
8%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Axonius?
Axonius is quite a bit cheaper compared to other solutions. And the amount of value they provide is really huge compared to other vendors. So, it’s based on the actual requirement and how you want ...
What needs improvement with Axonius?
Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a da...
What is your primary use case for Axonius?
We use it for reporting, noncompliance reporting, and identifying gaps. We use it for API monitoring within our company. And we also use it as a CMDB. Our security team, people within the SOC team,...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Axonius, Qualys, Armis and others in Cyber Asset Attack Surface Management (CAASM). Updated: March 2025.
842,592 professionals have used our research since 2012.