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BlackBerry Cylance Cybersecurity vs ThreatLocker Protect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
2.3
BlackBerry Cylance's customer service is praised, but technical support experiences vary, with some requiring improved responsiveness and expertise.
Sentiment score
8.8
ThreatLocker Protect's customer support is fast, efficient, highly rated, but occasionally offers hasty responses needing further clarification.
It could be better, especially with response times.
 

Room For Improvement

Sentiment score
2.4
BlackBerry Cylance Cybersecurity needs enhancements in user interface, reporting, threat detection, integration, support, pricing, and training.
Sentiment score
5.8
ThreatLocker Protect needs improved training, support, integration, customization, and flexibility to enhance user experience and network efficiency.
This is problematic when immediate attention is needed.
 

Scalability Issues

No sentiment score available
BlackBerry Cylance is scalable for various deployments, supports many users, but may require additional dashboard licenses for extensive use.
Sentiment score
8.3
ThreatLocker Protect excels in scalability, adapting to various business sizes and efficiently managing numerous endpoints with reliable performance.
It is scalable to an extent, depending on where it is used.
 

Setup Cost

Sentiment score
3.8
BlackBerry Cylance's pricing is competitive and flexible, typically $55-$60 per device, often compared to SentinelOne, Kaspersky, Symantec.
Sentiment score
5.3
ThreatLocker Protect is cost-effective, appreciated for value and transparency, with flexible tiered pricing and some negotiation inconsistencies.
 

Stability Issues

Sentiment score
3.5
BlackBerry Cylance Cybersecurity is stable, resource-efficient, and reliable, with minor issues reported by a small number of users.
Sentiment score
6.8
ThreatLocker Protect is stable with rare, quickly resolved issues, and appreciated for minimizing downtime and enhancing stability.
Stability can be improved as there are times it goes down or requires management to adjust policies.
 

Valuable Features

Sentiment score
8.5
BlackBerry Cylance Cybersecurity provides AI-driven threat detection with minimal resources, user-friendly management, and seamless integration for comprehensive defense.
Sentiment score
8.6
ThreatLocker Protect offers effortless access and management with strong security features, training, and support to meet cybersecurity standards.
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
27th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ThreatLocker Protect
Ranking in Endpoint Protection Platform (EPP)
13th
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
17
Ranking in other categories
Network Access Control (NAC) (5th), Advanced Threat Protection (ATP) (8th), Application Control (4th), ZTNA (8th), Ransomware Protection (6th)
 

Mindshare comparison

As of November 2024, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.3%, down from 1.6% compared to the previous year. The mindshare of ThreatLocker Protect is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Roy Richardson - PeerSpot reviewer
Integration is simple, deployment is straightforward, and extensive well-written documentation is available online
We use ThreatLocker's Allowlisting to whitelist specific applications and prevent unauthorized software from running. We utilize Ringfencing to establish guardrails around implementations, ensuring that applications operate within defined boundaries. We leverage network access control to granularly control interactions between computer systems and servers. This enables us to restrict communication between specific applications, even within a locked-down environment. We employ storage control to impose additional security measures on data storage. This includes controlling access to network shares, network files, and folders, as well as USB storage devices. We can whitelist specific devices based on their serial numbers or allow access based on predefined conditions. We rely on ThreatLocker's Cyber Hero support, which provides exceptional assistance and responsiveness. At any time, we can initiate a chat session and receive immediate support. If the issue requires escalation, it is promptly handled. Cyber Hero support also plays a crucial role in vetting application updates. When a user attempts to install or update an application, and the update has not been approved from a security standpoint, it is blocked by ThreatLocker. A notification is presented to the user, informing them of the block and providing an option to justify the application's need. These requests are then reviewed by ThreatLocker's Cyber Hero support team, who evaluate them against our security criteria and make an informed decision to allow or deny the application. We utilize ThreatLocker's elevated control feature for applications that require administrator-level access. We avoid granting full administrative privileges to end users, as this elevates the risk of compromise if the device is infiltrated. Instead, elevated control allows us to precisely define the execution conditions for specific applications, such as QuickBooks updates. By verifying the application's signature and certificate, we can enable the update to run with administrative privileges while restricting the user's overall administrative access. Integrating ThreatLocker with other products is simple and only requires a few clicks. ThreatLocker's deployment is also very straightforward. The company provides extensive and well-written online documentation, which is continuously being improved. They also offer a variety of training resources, including university courses, training videos, webinars, and conferences. I have no complaints about the level of support and knowledge transfer provided by the company. ThreatLocker is also developing a new reporting tool, which I had the opportunity to beta test. The company has also been showcasing the new reporting tool at conferences. The new reporting tool provides a level of detail that is unmatched by any other product on the market.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
12%
Government
8%
Financial Services Firm
7%
Computer Software Company
37%
Retailer
7%
Government
6%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about ThreatLocker Allowlisting?
The interface is clean and well-organized, making it simple to navigate and find what we need.
What is your experience regarding pricing and costs for ThreatLocker Allowlisting?
I handle the technical aspects, while my manager deals with pricing. Although the pricing seems good, there have been inconsistencies in contract negotiations. What we are told during calls sometim...
What needs improvement with ThreatLocker Allowlisting?
A valuable addition to ThreatLocker would be a column in the audit page displaying a VirusTotal score for each file. This would allow for quick identification of potentially malicious files during ...
 

Also Known As

Blackberry Protect
ThreatLocker Allowlisting, ThreatLocker Network Control, ThreatLocker Ringfencing
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ThreatLocker Protect and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.