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Blue Prism vs Jacada Intelligent Agent Engagement comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortra's Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Blue Prism
Ranking in Robotic Process Automation (RPA)
4th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
88
Ranking in other categories
No ranking in other categories
Jacada Intelligent Agent En...
Ranking in Robotic Process Automation (RPA)
48th
Average Rating
7.0
Reviews Sentiment
5.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of Blue Prism is 10.9%, down from 11.9% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Mohamed Salah Baccouche - PeerSpot reviewer
Way more efficient for debugging than other tools but the UI is complicated
The UI is more complicated than other tools. In Power Automate, it doesn't even feel like you are working because the tool does the job for you. But in the solution, there are studio, process, and object interfaces and you have to decode your own objects. The free objects that are predefined are not good compared to other tools. There is still a lot of work to do on the solution's intelligent automation part.
BM
Suitable for a small-scale business but not evolved enough for a large enterprise
The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."
"Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"Overall, the whole product is really nice and provides significant benefits."
"The solution is continuously adding more integrations to help with workflows and bot and task creation."
"The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities."
"The best feature of Automate is its ease of use, which is a major selling point."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"This is a scalable product."
"Blue Prism is a mature, stable product with lots of built-in features."
"The development interface is quite easy to work with."
"Mostly we use the Design Studio to develop the automation. It's great. We put them into deployment and have the automated process running. It's essentially the Design Studio for Blue Prism and the entire methodology of delivery that is the most useful or valuable to us."
"The new features that have come out have been great."
"We've started to use some of the new features such as translation, cognitive, and we are finding them useful. We are also finding API integrations very useful."
"Access to the SQL database allows for extra capabilities."
"Blue Prism supports the multi-bot architecture, which is really good. It is also really good at OCR. Blue Prism is integrated with Abbey OCR, and it provides at least 90% right information on period documents. This is something that is really good in Blue Prism. Blue Prism can deal with huge amounts of data. We can track each and every record, and then we can see the data. If you don't have much coding experience, it makes it easy to build automations and deploy them. It is also easy to learn and easy to work with. It has a lot of features, which makes it reliable for any sort of automation."
"The initial setup was fairly straightforward."
 

Cons

"Fortra's Automate is not as reliable as I would like it to be."
"The product also has a limited use case in some respects."
"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."
"The interface could be more user-friendly and easier to navigate."
"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."
"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."
"The documentation is not that great."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"There are some security issues in Blue Prism. The German vendor Servicetrace is way better. This is also reflected in the Gartner report where Servicetrace is mentioned as the tool of choice in high-security environments. So, security, particularly in terms of administration, needs to be improved. We must have the possibility to prevent the administration from taking a look at the ongoing process. When we have restricted data flow, the operations team should not be able to take a look at the data that is processed."
"They cannot do assisted automation. That is a drawback because that technology is very old now."
"The OCR capability, along with the connectivity with some of the legacy tools, needs to be improved."
"Security could be improved."
"This solution is lacking attended automation, which is the worst thing about this solution."
"Blue Prism needs to work in a web-based account. I think that the Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment."
"In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism."
"They should add more OCR engines to it."
"They need to create a workflow system."
 

Pricing and Cost Advice

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"It comes with a package that costs approximately $20,000 USD per year."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."
"I like the way this solution is priced because you can buy a license, or you can buy the software outright."
"In the Philippines, fewer companies are using Blue Prism because of its cost. I don't know the price, but I know that its price is higher than UiPath."
"Blue Prism is pretty steep compared to the others, much more than Automation Anywhere."
"The tool’s licensing is on a monthly basis."
"The price of Blue Prism is high compared to others solutions. It would be helpful if they could provide a trial version for new users to try. Other vendors provide a community or trial version. There are not any hidden costs."
"The license for Blue Prism is very straightforward, we only need one license."
"Its price is sometimes higher."
"I give the price of the solution a seven out of ten."
"Blue Prism is an expensive solution, especially in Southeast Asia, while in Europe and the UK, it can be considered moderate in terms of cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Healthcare Company
8%
Manufacturing Company
7%
Financial Services Firm
22%
Computer Software Company
11%
Manufacturing Company
10%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project imp...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees an...
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Also Known As

HelpSystems Automate, Automate
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Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Humana, Turk Telekom, Leumi Card
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: February 2025.
839,422 professionals have used our research since 2012.