BMC Helix ITSM and BMC FootPrints Service Core are IT service management products. BMC Helix ITSM is considered better for larger enterprises due to its scalability and advanced automation, whereas BMC FootPrints Service Core is more customizable, catering to smaller organizations.
Features: BMC Helix ITSM offers advanced automation, AI-driven capabilities, and cognitive automation features supporting complex IT environments. BMC FootPrints Service Core provides extensive customization options, integration with third-party applications, and flexible workflows to adapt to diverse needs.
Room for Improvement: BMC Helix ITSM could improve its initial deployment complexities, expand native integrations, and simplify the learning curve. BMC FootPrints Service Core may benefit from enhanced automation features, advanced reporting capabilities, and scalability improvements for larger deployments.
Ease of Deployment and Customer Service: BMC FootPrints Service Core offers a simpler deployment with choices between on-premise or cloud, making it easy for smaller teams. BMC Helix ITSM is cloud-first, requiring more setup but offers comprehensive support and continuous updates for large projects.
Pricing and ROI: BMC Helix ITSM typically involves higher upfront costs but provides a quicker ROI for large enterprises due to its advanced features. BMC FootPrints Service Core is cost-effective for smaller businesses with lower initial costs and suitable for organizations with moderate growth expectations.
The product's scalability is adequate for us, yet its complex customization sometimes restricts extensive adaptability.
BMC Helix ITSM is difficult for us to customize, and most customizations require vendor support, which leads to extra costs.
The pricing of BMC Helix ITSM and its implementation costs are quite high, including subscription and maintenance costs per year.
These features are crucial as we complete the implementation and maintain data accuracy in the CMDB.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
BMC Helix ITSM is a predictive platform that does not simply wait for problems to occur. The advanced analytics software aims to improve your organization’s efficiency by spotting weak areas and then proposing solutions. This platform can improve your resource deployment efficiency by as much as 45% .This is why it is trusted by corporations across a variety of industries.
Key Features
Some of BMC Helix ITSM’s key features include:
Reviews from Real Users
BMC Helix ITSM’s software stands out among its competitors for a number of reasons. Two of these are the robust activity tracking features and the lightweight nature of the solution.
A PeerSpot user who is a technical Program Manager and Site Lead at a computer software company notes the nature of Helix’s task tracking when they write, “The most valuable features I have found are the activity logs. Additionally, the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer. The customer can read the notes and are able to know where you are in the procedures and process of fixing the problem for them. It has a good interactive piece for dialogue with customers where you do not have to interact with them personally, but they can do it on their own just by going into that activity log. This is great for the customer to have the ability to find out how things are being progressively taken care of.”
Another PeerSpot user, who is a Practice Director of Global Infrastructure Services at a computer software company, notes, “Many other tools are similar. I've used these tools and find that they meet my requirements. Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.”
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