Try our new research platform with insights from 80,000+ expert users

BMC FootPrints Service Core vs ManageEngine SupportCenter Plus comparison

BMC and ManageEngine are both solutions in the Help Desk Software category. BMC is ranked #28, while ManageEngine is ranked #24 with an average rating of 4.0. BMC holds a 0.6% mindshare in HDS, compared to ManageEngine’s 0.7% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 66% of ManageEngine users who would recommend it.
BMC FootPrints Service Core
Read 10 BMC FootPrints Service Core reviews
  • 269 Views
  • 134 Comparison Views
90% willing to recommend
ManageEngine SupportCenter ...
Read 5 ManageEngine SupportCenter Plus reviews
  • 204 Views
  • 148 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 1, 2024

BMC FootPrints Service Core and ManageEngine SupportCenter Plus are IT service management solutions, competing in the same category. Based on the comparisons, ManageEngine SupportCenter Plus appears to have the upper hand due to its robust features, despite BMC FootPrints' strong pricing and customer support satisfaction.

Features: BMC FootPrints Service Core features strong customization options, incident management, and workflow automation. ManageEngine SupportCenter Plus offers extensive IT asset management, integration capabilities, and a self-service portal.

Room for Improvement: BMC FootPrints could improve in IT asset management, feature integration, and expanding its self-service capabilities. ManageEngine could enhance its deployment time, provide more intuitive initial setup, and focus on making its extensive features more user-friendly.

Ease of Deployment and Customer Service: BMC FootPrints offers a straightforward deployment process with reliable customer service, streamlining setup. ManageEngine provides efficient deployment with robust support, though its comprehensive setup may require more initial effort.

Pricing and ROI: BMC FootPrints is cost-effective with fast ROI due to lower setup costs and high customer satisfaction with pricing. ManageEngine has higher initial costs but offers an extensive feature set, presenting a value proposition that aligns with its pricing.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed BMC FootPrints Service Core vs. ManageEngine SupportCenter Plus Report (Updated: April 2025).
Buyer's Guide
BMC FootPrints Service Core vs. ManageEngine SupportCenter Plus
April 2025
Download the complete report
Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in Help Desk Software
28th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
IT Service Management (ITSM) (30th)
ManageEngine SupportCenter ...
Ranking in Help Desk Software
24th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.6%, up from 0.3% compared to the previous year. The mindshare of ManageEngine SupportCenter Plus is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

CW
Supports the convergence of ticket management, IT, and customer services
I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.
Read full review
reviewer2650164 - PeerSpot reviewer
Manual ticketing features hinder workflow, but cost-effective ticket management is ensured
We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"Technical support is good."
"The discovery feature is very flexible."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"This product solidly handles incident management, problem management, and change management."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"We can track issues easier and run reports on issues to see if there are patterns."
More BMC FootPrints Service Core pros
"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"We have found the reporting in this product to be very useful."
"The most valuable features are the ITIL compliance and billing."
"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."
"The product is very scalable and stable when used as a help desk once it is built out."
 

Cons

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The pricing could be a little lower and the product should cover more iTel versions."
"The mobile version of this product does not support asset management."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
More BMC FootPrints Service Core cons
"The product is very difficult to use and configure and requires specialists."
"The business model for the company is to sell low and charge for customization, education or expertise."
"I would like to see some kind of project management or portfolio management in a future version."
"There is no cloud-based version and it would be helpful if it were available."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"ManageEngine SupportCenter Plus could improve on workflow automation features."
"The tech support is terrible and that seems to be a part of their business plan."
 

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
"Our costs are well over $250,000."
"The licensing for FootPrints is a perpetual license with an annual support fee."
"This solution has good pricing."
"The licensing fees depend on different criteria, including options and sizing."
"ManageEngine products will always be the lowest cost in category as that is part of their business model."
report
See which vendors are best for you
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
See recommendations
847,625 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
17%
Computer Software Company
13%
Educational Organization
11%
Financial Services Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.
See all answers
What needs improvement with ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...
See all answers
What is your primary use case for ManageEngine SupportCenter Plus?
We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.
See all answers
 

Comparisons

ServiceNow vs BMC FootPrints Service Core Logo
ServiceNow vs BMC FootPrints Service Core
Compared 51% of the time
Rezolve AI Platform vs BMC FootPrints Service Core Logo
Rezolve AI Platform vs BMC FootPrints Service Core
Compared 49% of the time
More BMC FootPrints Service Core Competitors
ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus Logo
ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus
Compared 58% of the time
Zoho Desk vs ManageEngine SupportCenter Plus Logo
Zoho Desk vs ManageEngine SupportCenter Plus
Compared 42% of the time
More ManageEngine SupportCenter Plus Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
March 2025
BMC FootPrints Service Core reportDownload BMC FootPrints Service Core product report
Buyer's Guide
Help Desk Software
March 2025
ManageEngine SupportCenter Plus reportDownload ManageEngine SupportCenter Plus product report
 

Also Known As

FootPrints Service Core
No data available
 

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
BMC

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine
 

Sample Customers

Cast & Crew
Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
Buyer's Guide
BMC FootPrints Service Core vs. ManageEngine SupportCenter Plus
April 2025
Free Report: BMC FootPrints Service Core vs. ManageEngine SupportCenter Plus
Find out what your peers are saying about BMC FootPrints Service Core vs. ManageEngine SupportCenter Plus and other solutions. Updated: April 2025.
DOWNLOAD NOW
847,625 professionals have used our research since 2012.
See our BMC FootPrints Service Core vs. ManageEngine SupportCenter Plus report.
See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.