BMC FootPrints Service Core vs Samanage comparison

BMC and SolarWinds are both solutions in the Help Desk Software category. BMC is ranked #28, while SolarWinds is ranked #21 with an average rating of 8.0. BMC holds a 0.6% mindshare in HDS, compared to SolarWinds’s 1.1% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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134 Comparison Views

90% willing to recommend

Samanage

Read 3 Samanage reviews

363 Views
238 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Samanage and BMC FootPrints Service Core are products in the IT service management category. Samanage leads in user satisfaction with pricing and support, while BMC FootPrints Service Core is stronger in feature richness.

Features: Samanage is known for intuitive asset management, efficient ticketing, and reliable reporting capabilities, ideal for businesses needing straightforward solutions. BMC FootPrints Service Core provides robust configuration options, advanced customization, and extensive features, suitable for complex IT needs.

Ease of Deployment and Customer Service: Samanage offers a cloud-based model with quick setup and responsive support, minimizing downtime. BMC FootPrints Service Core, with a primarily on-premises setup, requires more initial setup time and presents extensive customization options supported by comprehensive service.

Pricing and ROI: Samanage provides a lower initial cost and substantial ROI for cost-conscious businesses, while BMC FootPrints Service Core's higher setup cost is offset by its extensive features, delivering ROI for companies prioritizing comprehensive capabilities.

To learn more, read our detailed BMC FootPrints Service Core vs. Samanage Report (Updated: April 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Samanage

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), License Management (12th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.6%, up from 0.3% compared to the previous year. The mindshare of Samanage is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can track issues easier and run reports on issues to see if there are patterns."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"Technical support is good."

"Ability to auto-generate email messages, process email messages, and approvals."

"This product solidly handles incident management, problem management, and change management."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

More BMC FootPrints Service Core pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The mobile version of this product does not support asset management."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The pricing could be a little lower and the product should cover more iTel versions."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

"It is expensive."

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Top Industries

By visitors reading reviews

Government

17%

Computer Software Company

13%

Educational Organization

11%

Financial Services Firm

Construction Company

14%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC FootPrints Service Core

Compared 51% of the time

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 49% of the time

More BMC FootPrints Service Core Competitors

ServiceNow vs Samanage

Compared 85% of the time

SolarWinds Service Desk vs Samanage

Compared 15% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Help Desk Software

March 2025

Download Samanage product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Cast & Crew

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC FootPrints Service Core vs. Samanage

April 2025

Free Report: BMC FootPrints Service Core vs. Samanage

Find out what your peers are saying about BMC FootPrints Service Core vs. Samanage and other solutions. Updated: April 2025.

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