BMC FootPrints Service Core vs SCSM comparison

BMC and Microsoft are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while Microsoft is ranked #11 with an average rating of 7.4. BMC holds a 0.6% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

216 Views
108 Comparison Views

90% willing to recommend

SCSM

Read 26 SCSM reviews

896 Views
495 Comparison Views

66% willing to recommend

BMC FootPrints Service Core

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and BMC FootPrints Service Core are two popular IT service management solutions. SCSM stands out for its integration with Microsoft services, while BMC FootPrints Service Core is favored for its comprehensive feature set, including customizable workflow automation and asset management.

Features: SCSM offers integration with Microsoft ecosystems, automatic ticketing systems, and strong reporting services. BMC FootPrints Service Core boasts customizable workflows, a relational database for history and audit trails, and the ability to auto-generate email messages and approvals.

Room for Improvement: SCSM could improve its user interface for better accessibility and streamline its setup process for users outside the Microsoft environment. Enhancements in customizable features and support documentation could also benefit its users. BMC FootPrints Service Core could improve its pricing model, offer more scalable solutions, and enhance its integration capabilities with non-relational databases.

Ease of Deployment and Customer Service: SCSM is easily deployable in Microsoft-aligned environments but can require more configuration for others. Its online training resources are helpful for new users. BMC FootPrints Service Core offers a straightforward deployment with extensive support resources, ensuring a smooth setup process for a wider audience.

Pricing and ROI: SCSM provides an economical setup for Microsoft environments, which can translate into a favorable ROI for such organizations. BMC FootPrints Service Core, while potentially demanding a higher initial investment, presents strong ROI potential owing to its expansive feature set, making it a worthy investment for those seeking robust IT management.

To learn more, read our detailed BMC FootPrints Service Core vs. SCSM Report (Updated: April 2025).

Buyer's Guide

BMC FootPrints Service Core vs. SCSM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SCSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.6%, up from 0.3% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

Enhanced remote functionality complements intricate admin management

We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product solidly handles incident management, problem management, and change management."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"The discovery feature is very flexible."

"Ability to auto-generate email messages, process email messages, and approvals."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"It is stable and its technical support is good and quick."

"Technical support is good."

More BMC FootPrints Service Core pros

"The reporting is very good."

"The support from Microsoft is good and we also have local support on the ground in Nigeria."

"The solution is quite easy to integrate with other Microsoft products."

"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."

"The most requested feature from our customers is the helpdesk ticketing system."

"SCCM provides remote tool functionality, which is not in Intune."

"The call logging is the solution's most valuable feature. It's very easy to use."

"Many more features than other comparable products."

More SCSM pros

Cons

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The pricing could be a little lower and the product should cover more iTel versions."

"The mobile version of this product does not support asset management."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

More BMC FootPrints Service Core cons

"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."

"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."

"Resources for understanding compliance and relative compliance need to be made available."

"Once we had an issue with a desktop download that would not open."

"I have found SCSM not adequate enough to carry out some functions."

"We would like to see a web-based interface that works on mobile devices."

"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."

More SCSM cons

Pricing and Cost Advice

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The pricing is reasonable."

"Licensing can be complex and confusing."

"It is a lower price vs. other things on the market."

"The license for SCSM is cheap."

"The platform is competitively priced."

"The price should be lower."

"It is an expensive solution."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

17%

Computer Software Company

13%

Educational Organization

11%

Financial Services Firm

Government

25%

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.

See all answers

What needs improvement with SCSM?

From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...

See all answers

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

SCSM

March 2025

Download SCSM product report

Also Known As

FootPrints Service Core

System Center Service Manager

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

Cast & Crew

Fibabanka, UMC Health System

Buyer's Guide

BMC FootPrints Service Core vs. SCSM

April 2025

Free Report: BMC FootPrints Service Core vs. SCSM

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