BMC FootPrints Service Core vs Sendbird comparison

BMC and Sendbird are both solutions in the Help Desk Software category. BMC is ranked #28, while Sendbird is ranked #13 with an average rating of 8.1. BMC holds a 0.6% mindshare in HDS, compared to Sendbird’s 0.1% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of Sendbird users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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134 Comparison Views

90% willing to recommend

Sendbird

Read 7 Sendbird reviews

76 Views
21 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

Sendbird

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Executive SummaryUpdated on Dec 1, 2024

BMC FootPrints Service Core and Sendbird compete in the realm of IT service management and communication solutions, respectively. BMC FootPrints Service Core excels in customization and integration, whereas Sendbird stands out with its advanced communication features.

Features: BMC FootPrints Service Core offers robust workflow automation, customization options, and integration with third-party applications. Sendbird provides real-time messaging, voice and video chat, and user engagement tools.

Room for Improvement: BMC FootPrints Service Core could enhance its user interface, improve mobile accessibility, and streamline integration processes. Sendbird can improve its admin dashboard, expand analytics capabilities, and optimize its SDK for better performance.

Ease of Deployment and Customer Service: BMC FootPrints Service Core follows a traditional deployment model, backed by strong customer service for established IT environments. Sendbird offers faster cloud-based deployment with customer service focused on communication-centric issues.

Pricing and ROI: BMC FootPrints Service Core has a setup cost justified by its features, offering good ROI for IT service management needs. Sendbird uses a scalable pricing model that benefits businesses focused on communication, offering ROI through its rich user interaction capabilities.

To learn more, read our detailed BMC FootPrints Service Core vs. Sendbird Report (Updated: April 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Sendbird

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

28th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (30th)

Sendbird

Ranking in Help Desk Software

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Enterprise Social Software (10th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.6%, up from 0.3% compared to the previous year. The mindshare of Sendbird is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is stable and its technical support is good and quick."

"The discovery feature is very flexible."

"Technical support is good."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"Ability to auto-generate email messages, process email messages, and approvals."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

More BMC FootPrints Service Core pros

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"There are many useful features with Sendbird."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"Sendbird is very flexible, and they have made great strides towards optimization."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"Sendbird is reliable and generally crash-free."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

Cons

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The pricing could be a little lower and the product should cover more iTel versions."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"The mobile version of this product does not support asset management."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

More BMC FootPrints Service Core cons

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"More analytics tools could be integrated into Sendbird."

"Their pricing is very high compared to competitors, which is a concern for us."

"I thought that there should be the audio and the video call functionality as well."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"The documentation for integrating with the Flutter framework is lacking detailed information."

Pricing and Cost Advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

"This solution has good pricing."

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Top Industries

By visitors reading reviews

Government

17%

Computer Software Company

13%

Educational Organization

11%

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

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What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

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What is your primary use case for Sendbird?

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Comparisons

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Compared 51% of the time

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Compared 49% of the time

More BMC FootPrints Service Core Competitors

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Enterprise Social Software

April 2025

Download Sendbird product report

Also Known As

FootPrints Service Core

Sendbird Calls, Sendbird Desk

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.

Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.

What are the key features?

Strong API: Provides a powerful and flexible interface for developers.
Reliable Performance: Ensures stable and consistent operations.
Excellent Customer Support: Offers responsive and helpful assistance.
Seamless Integration: Easily integrates with other platforms.
Extensive Documentation: Enhances the developer experience with thorough guides and resources.
Customization Options: Allows tailoring to specific needs and use cases.
Real-Time Messaging: Supports instant communication capabilities.
Easy Scalability: Handles growth for both small and large applications.

What benefits should users look for?

Enhanced User Engagement: Promotes active interaction and satisfaction.
Efficient Communication: Provides reliable messaging and notifications.
Developer-Friendly: Offers strong support and comprehensive documentation.
Scalability: Adapts to the changing demands of the business.
Seamless Integration: Simplifies the integration process with other platforms.

Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.

Sendbird

Sample Customers

Cast & Crew

Information Not Available

Buyer's Guide

BMC FootPrints Service Core vs. Sendbird

April 2025

Free Report: BMC FootPrints Service Core vs. Sendbird

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