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BMC Helix Platform vs SCSM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SCSM
Ranking in IT Service Management (ITSM)
11th
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Help Desk Software (12th)
 

Featured Reviews

Francois Seegers - PeerSpot reviewer
An open, scalable service that increases efficiency and productivity in enterprise service management
The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space. This feature automatically classifies requests and incidents, making descriptions more descriptive by using GPT and machine learning models. It converts the initial descriptions into better-worded versions using natural language, enhancing clarity and efficiency. This is just one of many AI and machine learning features within the solution.
PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
"The BMC Helix Platform is perfect."
"The call logging is the solution's most valuable feature. It's very easy to use."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"This product has helped our organization by allowing people to connect with each other."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"It is quite scalable."
"Many more features than other comparable products."
"The solution offers good productivity at a low price point."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
 

Cons

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"To improve BMC Helix Platform, they could enhance the mobile experience."
"We would like to see a web-based interface that works on mobile devices."
"I have found SCSM not adequate enough to carry out some functions."
"Mobile application integration would be an improvement."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"They might be looking for additional functionalities that SCSM could integrate."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
"They need more integration with open-source products."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
 

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"It is an expensive solution."
"Licensing can be complex and confusing."
"The pricing is reasonable."
"The price should be lower."
"It is a lower price vs. other things on the market."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"The license for SCSM is cheap."
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Top Industries

By visitors reading reviews
No data available
Government
25%
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?
Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to at...
What is your primary use case for BMC Helix Platform?
Our clients use the BMC Helix Platform accross industries to support Enterprise Service Management and Operations Management breaking dow siloed approaches enabling ServiceOps. It's used across var...
What advice do you have for others considering BMC Helix Platform?
I would rate the AI capabilities of BMC Helix Platform an eight out of ten. The reason for this rating is that, while the technology is advanced, there's always room for improvement with new develo...
What do you like most about SCSM?
The solution offers good productivity at a low price point.
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...
 

Comparisons

No data available
 

Also Known As

No data available
System Center Service Manager
 

Overview

 

Sample Customers

Information Not Available
Fibabanka, UMC Health System
Find out what your peers are saying about BMC Helix Platform vs. SCSM and other solutions. Updated: April 2025.
847,625 professionals have used our research since 2012.