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BMC TrueSight Operations Management vs OPS/MVS Automation Intelligence comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (20th), IT Infrastructure Monitoring (16th), Cloud Monitoring Software (18th), AIOps (7th)
OPS/MVS Automation Intellig...
Ranking in Event Monitoring
13th
Average Rating
9.4
Number of Reviews
27
Ranking in other categories
Mainframe Management (6th)
 

Mindshare comparison

As of January 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 12.1%, down from 18.2% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 2.4%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
it_user351621 - PeerSpot reviewer
The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is.
One of the things we've been wanting to do is to be able to automate off of different highlighted messages without actually knowing what the message is. For example, we'd like to be able to create some generic automation when we receive a warning or alert message to allow, if nothing else, the automation team to know so we can contact the product owner. If there's something we can do to automate or expedite notification to the proper people, we want to try to do that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"It reduces the number of repetitive motions required by a human to respond to the system."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."
"It allows us to respond faster to issues. If there are issues that come out, we're able to capture a message and alert somebody about it."
"If something breaks and it goes down when it's not supposed to, automation brings it right back up."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
 

Cons

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"More modules for less popular applications and better documentation."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC TrueSight Operations Management could improve the reporting."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The reason sometimes it is not stable, we do not have the expertise to write the script.​"
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​"
"The GUI interface could be improved, but that is coming. They are working on that."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
 

Pricing and Cost Advice

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"They have changed the licensing fees."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"The tool is moderately expensive."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"The cost depends on the usage."
"It is a relatively inexpensive solution."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
8%
Energy/Utilities Company
6%
Financial Services Firm
27%
Logistics Company
16%
Manufacturing Company
14%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

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Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Tieto
Find out what your peers are saying about BMC TrueSight Operations Management vs. OPS/MVS Automation Intelligence and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.