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BMC TrueSight Operations Management vs OPS/MVS Automation Intelligence comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), IT Infrastructure Monitoring (25th), Cloud Monitoring Software (20th), AIOps (8th)
OPS/MVS Automation Intellig...
Ranking in Event Monitoring
13th
Average Rating
9.4
Reviews Sentiment
8.3
Number of Reviews
27
Ranking in other categories
Mainframe Management (6th)
 

Mindshare comparison

As of March 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 10.4%, down from 17.2% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 2.7%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
it_user351621 - PeerSpot reviewer
The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is.
One of the things we've been wanting to do is to be able to automate off of different highlighted messages without actually knowing what the message is. For example, we'd like to be able to create some generic automation when we receive a warning or alert message to allow, if nothing else, the automation team to know so we can contact the product owner. If there's something we can do to automate or expedite notification to the proper people, we want to try to do that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The major advantage of the product is estate management."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The solution has a very good business event manager tool."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The Event Management is outstanding; still is the most interesting part of the product."
"It is a very stable product."
"Stability is probably the best out-of-the-box. Put it in, set it up, and you leave it alone. It works wonderfully."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"Valuable features include: SSM, which provides for orderly startup and shutdown; OPSLOG, which enables filtering by message-id, and/or jobname(s); Rules, as OPS/REXX interface streamlines deployment, interfaces easily with JES2 and z/OS."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"It's very secure, because it's a legacy application."
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"​The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website."
"​It is an easy product to use and it is stable."
 

Cons

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The solution's support service could be better."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"The solution could improve its price."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"BMC's online documentation is often incorrect or incomplete."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The GUI interface could be improved, but that is coming. They are working on that."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​"
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"Some of the command sequences are too long."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
 

Pricing and Cost Advice

"We did a five-year, multimillion dollar deal."
"The solution is based on endpoints and knowledge models which can be costly."
"Pricing is very high."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"It is a relatively inexpensive solution."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
Financial Services Firm
23%
Logistics Company
20%
Computer Software Company
15%
Manufacturing Company
13%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Tieto
Find out what your peers are saying about BMC TrueSight Operations Management vs. OPS/MVS Automation Intelligence and other solutions. Updated: March 2025.
842,672 professionals have used our research since 2012.