CA Deliver vs Zendesk comparison

Broadcom and Zendesk are both solutions in the Reporting category. Broadcom is ranked #45, while Zendesk is ranked #13 with an average rating of 7.7. Broadcom holds a 0.0% mindshare in RT, compared to Zendesk’s 0.2% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.

CA Deliver

Read 3 CA Deliver reviews

77 Views
13 Comparison Views

100% willing to recommend

Zendesk

Read 60 Zendesk reviews

92 Views
82 Comparison Views

93% willing to recommend

CA Deliver

Zendesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 4, 2025

CA Deliver and Zendesk compete in customer support solutions for businesses aiming for streamlined communication and service management. Zendesk appears to have the upper hand in features due to its comprehensive feature set, which seems to justify its cost.

Features: CA Deliver includes automated report distribution, document management capabilities, and efficiency in large-scale communication. Zendesk offers advanced ticketing, multi-channel support, and integration options, providing versatility suitable for complex service environments.

Ease of Deployment and Customer Service: CA Deliver is known for straightforward installation and solid customer service, assisting during setup and operation. Zendesk provides quick cloud-based deployment and extensive support resources, enhancing onboarding experiences despite initial complexity.

Pricing and ROI: CA Deliver has competitive pricing with a favorable ROI for essential report management, offering a budget-friendly solution. Zendesk, requiring a higher initial investment, delivers returns through rich features and adaptability for extensive utilization.

To learn more, read our detailed CA Deliver vs. Zendesk Report (Updated: March 2025).

Buyer's Guide

CA Deliver vs. Zendesk

March 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Deliver

Ranking in Reporting

45th

Average Rating

9.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Sales Force Automation (7th), Knowledge Management Software (3rd), Community Platforms (3rd)

Mindshare comparison

As of April 2025, in the Reporting category, the mindshare of CA Deliver is 0.0%, up from 0.0% compared to the previous year. The mindshare of Zendesk is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

it_user346092

Senior Systems Programmer at a financial services firm with 10,001+ employees

It's in essence a digital bank that keep customer information for 40 to 50 years, accessible 24/7.

It’s an archiving solution with all the support of CA. All your customer data flows through it, from their names to all their other details The benefits are that it keeps their information for over 40 to 50 years, so in essence it's a digital bank for customer information. This means that the…

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Ahmed Nassar

Technical Consultant at Spectrum Group

Stable tool, making it reliable for handling tasks but difficult initial setup

It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Having one repository for various output formats and retention periods. Provides the flexibility to establish hundreds of different retention entries, based upon business need, and then group the like retention period outputs together on the same media. It is very efficient."

"Flexibility of report configuration; allows for quick and simple amendments to definitions."

"We rarely had issues with Zendesk."

"Zendesk has been invaluable in automating communications such as email and phone calls."

"It's a very stable tool, very powerful."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"The stability has been very good."

"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

"The initial setup is simple and straightforward."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

More Zendesk pros

Cons

"A common theme with all CA products is they state compatibility with new technologies when it has not yet been proven. I cite the example that CA mainframe products were deemed to be compatible with Extended Address Volumes (EAV) - larger sized disk volumes - when they were not."

"Needs ability to allow export to xls/pdf, etc. (Note: this is available in add-on product CA – OM Web Viewer)."

"The support team is time-consuming, and they don't find the answer to our problem."

"The solution itself wasn't easy to set up."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"The price of the solution should be reduced."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

More Zendesk cons

Pricing and Cost Advice

"Pricing is reasonable, licensing model suitable for large enterprises."

"From what I hear, Zendesk's pricing is a little expensive."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"The price is very competitive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.

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What needs improvement with Zendesk Support?

Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...

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Product Reports

Buyer's Guide

Reporting

April 2025

Download CA Deliver product report

Buyer's Guide

Zendesk

March 2025

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

CA Deliver is an online report management system that provides you with tools to manage and reduce the cost of report distribution. Able to be utilized by itself or in conjunction with other enterprise report management solutions from CA Technologies, CA Deliver uses the power of the mainframe to automate the day-to-day report management functions of distribution, tracking and printing.

Broadcom

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

ERGO

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

CA Deliver vs. Zendesk

March 2025

Free Report: CA Deliver vs. Zendesk

Find out what your peers are saying about CA Deliver vs. Zendesk and other solutions. Updated: March 2025.

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