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CA Process Automation vs PagerDuty Operations Cloud comparison

Broadcom and PagerDuty are both solutions in the Process Automation category. Broadcom is ranked #37, while PagerDuty is ranked #13 with an average rating of 8.5. Broadcom holds a 0.2% mindshare in PA, compared to PagerDuty’s 0.2% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.
CA Process Automation
Read 12 CA Process Automation reviews
  • 276 Views
  • 84 Comparison Views
100% willing to recommend
PagerDuty Operations Cloud
Read 37 PagerDuty Operations Cloud reviews
  • 49 Views
  • 46 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

PagerDuty Operations Cloud and CA Process Automation are both involved in optimizing IT operations management. CA Process Automation appears superior due to its advanced process automation features, offering comprehensive control and customization over workflows.

Features: PagerDuty Operations Cloud includes real-time alerting, incident management integration, and a simple user interface with versatile notification options. It supports monitoring systems by integrating email, text, and phone notifications, allowing incidents to be escalated automatically. CA Process Automation offers advanced process automation, connecting various systems seamlessly, scalable architecture, and a comprehensive web-based interface. It supports multiple integrations using web services, JavaScript, and drag-and-drop technology, streamlining complex task execution.

Room for Improvement: PagerDuty Operations Cloud could benefit from more detailed reporting features and a broader array of integration plugins. Flexibility in customizing notifications and schedule overrides might also need enhancement. CA Process Automation, while powerful, could improve by simplifying its deployment process and providing more detailed documentation for beginners. Additionally, increasing the speed of integrations and offering more out-of-the-box solutions could further enhance its usability.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud offers swift deployment with extensive support, quick integration with existing systems, and a straightforward interface, making it easy to adapt. CA Process Automation, while more complex due to its tailored capabilities, ensures challenges are addressed with robust customer service, although initial setup requires more time and expertise.

Pricing and ROI: PagerDuty Operations Cloud is budget-friendly, offers a quick ROI, and is suitable for businesses requiring immediate solutions. Conversely, CA Process Automation demands a larger upfront investment but promises significant long-term ROI by improving process efficiency and reducing manual workload. While specific pricing details remain undisclosed, CA Process Automation is generally viewed as a more premium solution.

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Buyer's Guide
CA Process Automation vs. PagerDuty Operations Cloud
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
PagerDuty Operations Cloud
Ranking in Process Automation
13th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.2%, up from 0.2% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

it_user464568 - PeerSpot reviewer
Provides the ability to import objects as new versions of existing objects and to make the prior version the current version.
CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a process, but they can introduce substantial performance issues. As another example, it’s better to perform verbose JavaScript execution within a Run JavaScript operator instead of within another operator’s pre- or post-execution script. As yet another example, it’s better to hard-code variables within the process dataset as opposed to creating the variables at run-time. The biggest issue for me is its lack of support for current JavaScript methods and functions, which makes scripts unnecessarily longer than they need to be. It seemed I could only rely on the methods and functions available in ECMA 1 (which was released in 1997), but that wasn’t a deal-breaker and the product is capable of extending its capabilities through the inclusion of other code libraries.
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JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"I'd rate the solution ten out of ten."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"PagerDuty is very stable and very reliable."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"PagerDuty's notification process is the most valuable feature."
More PagerDuty Operations Cloud pros
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"OCR capability should be added as a feature."
"It cannot be integrated with our upgraded Jira system."
"It is difficult to send underlying trace files or statuses using PagerDuty."
"The user interface could be more intuitive."
"Something that needs to be improved, is adding multilingual support."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
More PagerDuty Operations Cloud cons
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The pricing may be about $1,000 per user."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The price is very high."
"There is a license needed to use PagerDuty."
"The cost is based on the package you select."
More PagerDuty Operations Cloud pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about PagerDuty?
The product easily integrates with other solutions.
See all answers
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
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What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
See all answers
 

Comparisons

No data available
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Everbridge IT Alerting vs PagerDuty Operations Cloud
Compared 14% of the time
JIRA Service Management vs PagerDuty Operations Cloud Logo
JIRA Service Management vs PagerDuty Operations Cloud
Compared 10% of the time
Rootly vs PagerDuty Operations Cloud Logo
Rootly vs PagerDuty Operations Cloud
Compared 10% of the time
ServiceNow vs PagerDuty Operations Cloud Logo
ServiceNow vs PagerDuty Operations Cloud
Compared 7% of the time
More PagerDuty Operations Cloud Competitors
 

Product Reports

Buyer's Guide
CA Process Automation
April 2025
CA Process Automation reportDownload CA Process Automation product report
Buyer's Guide
PagerDuty Operations Cloud
March 2025
PagerDuty Operations Cloud reportDownload PagerDuty Operations Cloud product report
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Broadcom

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

  • 650+ integrations
  • Alerting
  • Native apps with push notifications
  • On-call duty scheduling
  • Automatic escalation of alerts
  • Reliable, distributed architecture
  • Incident reporting
  • Real-time monitoring
  • Network analysis
  • Issue tracking
  • Access controls/permissions
  • Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

  • Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
  • Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
  • Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
  • Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
  • CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty
 

Sample Customers

Unum, HCL Technologies, Logicalis
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Buyer's Guide
CA Process Automation vs. PagerDuty Operations Cloud
April 2025
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