Carbonite Server vs IBM ProtectTIER comparison

OpenText and IBM are both solutions in the Backup and Recovery category. OpenText is ranked #31 with an average rating of 9.0, while IBM is ranked #82. OpenText holds a 0.6% mindshare in BRS, compared to IBM’s 0.1% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 60% of IBM users who would recommend it.

Carbonite Server

Read 7 Carbonite Server reviews

1,029 Views
857 Comparison Views

100% willing to recommend

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

210 Views
167 Comparison Views

60% willing to recommend

Carbonite Server

IBM ProtectTIER

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Carbonite Server compete in the backup solutions market. Carbonite Server seems to have the upper hand because its comprehensive features and superior customer support make it a more appealing option.

Features: IBM ProtectTIER offers data deduplication, integration capabilities, and enhanced efficiency through reduced storage needs. Carbonite Server provides comprehensive backup options, user-friendly management tools, and inclusive features that give it an edge.

Room for Improvement: IBM ProtectTIER needs better troubleshooting tools, clearer documentation, and better data encryption. Carbonite Server requires better encryption options, improved disaster recovery processes, and enhanced flexibility in storage solutions.

Ease of Deployment and Customer Service: IBM ProtectTIER has a straightforward deployment process but requires extensive initial configuration. Carbonite Server deploys easily with minimal configuration and features excellent customer service.

Pricing and ROI: IBM ProtectTIER incurs higher setup costs but offers long-term savings through storage efficiency. Carbonite Server has a cost-effective setup and provides satisfactory ROI with reliable performance and minimal maintenance costs.

To learn more, read our detailed Carbonite Server vs. IBM ProtectTIER Report (Updated: April 2025).

Buyer's Guide

Carbonite Server vs. IBM ProtectTIER

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Carbonite Server

Ranking in Backup and Recovery

31st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (21st)

IBM ProtectTIER

Ranking in Backup and Recovery

82nd

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of Carbonite Server is 0.6%, up from 0.6% compared to the previous year. The mindshare of IBM ProtectTIER is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

Dale Dirkes

President at DIAD Consulting, Inc.

A simple, efficient, reliable product

The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.

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ValereFEUGWANG

Information System Consultant at CFAO Technologies

Protects data in hybrid infrastructures, but it is an expensive product with poor support

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy verification of things is the most valuable feature."

"Technical support handled all our issues quickly and effectively."

"I find the BMR/image and the recovery pieces are valuable."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"The efficiency and convenience are excellent."

"The solution is very stable."

"It seems reliable and easy to use."

"It does not slow down your computer or use a lot of resources as it works."

More Carbonite Server pros

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The most valuable features are the Self-Service, and the ability to search the data."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"The solution is highly stable."

"The command-line interface is good."

Cons

"The Hyper-V backup has room for improvement."

"The stability has room for improvement."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"In the next release I would like to see an improvement in the auto failover option."

"They do not yet have USB recovery but they are adding it in coming releases."

"Setting up the system to work with legacy equipment is a bit complex at times."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"The backup for a large amount of data is slow."

"IBM ProtectTIER could improve by being more user-friendly."

Pricing and Cost Advice

"The pricing is between $120 and $150 per year."

"We pay 9,000 dollars per year for our license."

"Its price is reasonable."

"The solution is open source."

"IBM ProtectTIER is an expensive solution."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"This solution is very expensive."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

24%

Financial Services Firm

12%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

29%

Computer Software Company

24%

Real Estate/Law Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Carbonite Server?

I find the BMR/image and the recovery pieces are valuable.

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What is your experience regarding pricing and costs for Carbonite Server?

The pricing is quite reasonable. I'd rate the affordability nine out of ten.

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What needs improvement with Carbonite Server?

The ability to perform instant recovery would be a game changer. For a large user base, the creation of user accounts at this time is a little cumbersome, there isn't any Single-Sign-On (SSO) integ...

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Comparisons

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Compared 35% of the time

Zerto vs Carbonite Server

Compared 27% of the time

Commvault Cloud vs Carbonite Server

Compared 11% of the time

SugarSync vs Carbonite Server

Compared 10% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 9% of the time

More Carbonite Server Competitors

Dell PowerProtect DD (Data Domain) vs IBM ProtectTIER

Compared 100% of the time

More IBM ProtectTIER Competitors

Product Reports

Buyer's Guide

Cloud Backup

April 2025

Download Carbonite Server product report

Buyer's Guide

Deduplication Software

March 2025

Download IBM ProtectTIER product report

Also Known As

Carbonite Recover Backup

No data available

Overview

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

Sample Customers

INLINE Commercial Construction, Hamilton County

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

Buyer's Guide

Carbonite Server vs. IBM ProtectTIER

April 2025

Free Report: Carbonite Server vs. IBM ProtectTIER

Find out what your peers are saying about Carbonite Server vs. IBM ProtectTIER and other solutions. Updated: April 2025.

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