Some of the issues we've had aren't really a CDO problem. For example, we had some MX devices that were blocking Windows Update from happening. We found out it was a Meraki issue, but it would have been nice if it had been flagged for us: "Hey, these updates are failing because the MX is blocking it." It wasn't a huge problem, but there was a loss of our time as well as the fact that the updates didn't get pushed out. You could look at that as a security issue but, at the same time, when updates won't run for any reason on certain machines, you freak out a little bit. We thought it was a licensing issue with Microsoft or it could have been Dell EMC. But we were wasting time making all these phone calls and having people remotely troubleshoot it. The troubleshooters were saying, "Man, this looks like a network issue." They tethered a phone and joined it to the wireless on the phone to see if it would update and, boom, it started working. The weird thing was that when we switched it back over to the network, the Meraki was letting it through at that point. It would have been nice if CDO had let us know that that was an issue. There are probably some things that it could do as far as some of the analytics are concerned, things I know it would be capable of: "Hey, why are all these requests coming in? The reason is that a firmware update needs to happen on the Meraki. It's a known issue." That would be helpful.
