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Cisco Secure Email vs Heimdal Email Security comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Secure Email
Ranking in Email Security
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Cisco Security Portfolio (6th)
Heimdal Email Security
Ranking in Email Security
54th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
1
Ranking in other categories
Fraud Detection and Prevention (54th)
 

Mindshare comparison

As of November 2026, in the Email Security category, the mindshare of Cisco Secure Email is 4.7%, down from 5.1% compared to the previous year. The mindshare of Heimdal Email Security is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security Mindshare Distribution
ProductMindshare (%)
Cisco Secure Email4.7%
Heimdal Email Security0.6%
Other94.7%
Email Security
 

Featured Reviews

KS
Technical Associate Network Security at Valuepoint Systems
Email security has protected financial data and provides clear tracking for every branch message
The areas of Cisco Secure Email that could be improved or enhanced are the slowness in the console. I don't think it was a database error or something, but we feel some slowness in configuring DLP and other content filters compared to other consoles. It may have been due to on-premises, but it was much noisy at some times while configuring DLP. When we tried to configure a DLP policy, the console became much slower. In that case, we cannot see what had happened in the mail which was blocked at that time. It may take nearly an hour to get back to normal while configuring policies. That is the major issue in the product.
Melvin Ong - PeerSpot reviewer
Country Manager at PT Symcaw Solutions Indonesia
Straightforward to set up, reliable, and offers good functionality
We primarily use the solution for email security and general email management.  It's improved our productivity.  The solution works well overall. The functionality is very good.  The setup process is easy.  It is stable and reliable. It's scalable.  I don't have any specific areas that need…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are now protected against spam emails."
"Overall, it is a very good product, and I'm very happy with it."
"The tool has a DLP solution which we can implement. Its database is updated regularly."
"You are never secure without some solution from Cisco."
"There are a lot of filters for scam emails and things like that work out of the box. You can also use the antivirus features. I like its features."
"The most valuable features are protection against ransomware and spam."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"The tool's most valuable feature in preventing security breaches revolves around the area of malware protection that the product provides."
"It is stable and reliable."
 

Cons

"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find."
"The product's GUI for the dashboard needs improvement."
"It takes time to harmonize information from the email log events with higher level reporting tools."
"The management features of the product are not up to date."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"Having Cisco Email Security as a standalone solution is not good enough. It needs to be combined with another solution."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"I would like them to add some clustering or high availability features."
"The solution could be less expensive."
 

Pricing and Cost Advice

"The product's price falls on the higher side when compared to the other products on the market."
"The license was not per user, the license model was per feature. You could choose anti-virus, anti-spam, etc. It was feature-based and charged yearly."
"Licensing costs depend on how many users there are. It could range between $5 and $7 per month, per user."
"We do annual licensing for Cisco Secure Email Gatewayand SMA together, and possibly SmartNet support. Packaged together, the cost is just under $38,000."
"It is a relatively expensive option compared to other alternatives."
"I rate the product price as six on a scale of one to ten, where one means it is a very expensive tool."
"In addition to the standard licensing, there is a cost for SMARTnet as well."
"The price is significantly high."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
10%
Outsourcing Company
10%
Comms Service Provider
7%
Construction Company
20%
Manufacturing Company
11%
Energy/Utilities Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise18
Large Enterprise27
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Secure Email?
The pricing structure is good as it is user-based or email client-based, which is positive for clients.
What needs improvement with Cisco Secure Email?
The areas of Cisco Secure Email that could be improved or enhanced are the slowness in the console. I don't think it was a database error or something, but we feel some slowness in configuring DLP ...
What is your primary use case for Cisco Secure Email?
We are using Cisco Secure Email to monitor the outgoing and incoming mail traffic in our financial institute. We have nearly 900 branches all over India. We have an on-premises mail server in which...
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Also Known As

Cisco Email Security, IronPort, Cisco Email Security, ESA, Email Security Appliances
MailSentry
 

Overview

 

Sample Customers

SUNY Old Westbury, CoxHealth, City of Fullerton, Indra
Brother, Symbion, CPH West
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: October 2026.
920,336 professionals have used our research since 2012.