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Darktrace vs Heimdal Email Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Darktrace
Ranking in Email Security
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
85
Ranking in other categories
Intrusion Detection and Prevention Software (IDPS) (2nd), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (6th), Cloud Security Posture Management (CSPM) (10th), Cloud-Native Application Protection Platforms (CNAPP) (10th), Attack Surface Management (ASM) (4th), AI-Powered Cybersecurity Platforms (4th), AI Observability (7th)
Heimdal Email Security
Ranking in Email Security
55th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
1
Ranking in other categories
Fraud Detection and Prevention (56th)
 

Mindshare comparison

As of October 2026, in the Email Security category, the mindshare of Darktrace is 1.8%, down from 2.7% compared to the previous year. The mindshare of Heimdal Email Security is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security Mindshare Distribution
ProductMindshare (%)
Darktrace1.8%
Heimdal Email Security0.6%
Other97.6%
Email Security
 

Featured Reviews

Pasan Jayarathna - PeerSpot reviewer
Network Security Engineer at Cyberwell Solution
Monitoring has improved data loss detection and now spots abnormal internal file transfers quickly
In my understanding, the best feature Darktrace offers is the identification of copying files, which acts as a DLP, and it is a main concern for companies because users sometimes copy data outside without knowing, especially those without a technical background. When I mention the DLP-like feature and file copying detection, the alerts have been very timely, as we get an alert within a couple of minutes, which is excellent. Even if some developers are working after hours and copying files, our SOC team detects this, and most of the time they call us so we can identify the users. The alerts are quite accurate and proactive.
Melvin Ong - PeerSpot reviewer
Country Manager at PT Symcaw Solutions Indonesia
Straightforward to set up, reliable, and offers good functionality
We primarily use the solution for email security and general email management.  It's improved our productivity.  The solution works well overall. The functionality is very good.  The setup process is easy.  It is stable and reliable. It's scalable.  I don't have any specific areas that need…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We're very pleased with Darktrace so it is a bit difficult to pinpoint areas for improvement."
"Darktrace is valuable since it offers full packet capture and detailed metadata."
"The solution is outstanding from a monitoring perspective."
"The most valuable feature of Darktrace is its ability to detect and counter threats before they occur."
"Its AI technology supports cybersecurity by learning my environment and accurately responding to threats."
"It is very easy to work with Darktrace once you know how it works and the type of permissions that you need to get related to the security over a network. The interface is awesome. I'm sure that you have seen Ironman, and you know Jarvis, the computer of Tony Stark. The interface of Darktrace is very similar, and you can see in 3D, like a hologram, the whole network, traffic, and all the traces inside the network. The interface is awesome, and it provides a lot of information. At least for us, it is very easy to handle this interface, get the reports, and do the interpretation of those reports. Darktrace also provides mobile monitoring. With an app on your mobile phone, you can view the information live, which is very useful for area directors and field engineers. Darktrace can be also correlated with any type of big data solution, such as Splunk."
"Darktrace is very stable, and I would rate its stability a ten out of ten."
"Its most valuable feature is its ability to identify malicious connected IPs from outside and the attacks that get through to the inside."
"It is stable and reliable."
 

Cons

"I think there is some MSSP missing."
"The pricing model is a little too high and could be more flexible."
"Darktrace should have more automation and integrations with other security monitoring tools."
"I feel that Darktrace could be improved, particularly in the support aspect which is currently very poor. We need to chase Darktrace instead of them being proactive with us."
"The initial setup is a bit complex."
"I would like for the product to work on the endpoints as well. I would like to see enhanced visibility into the endpoints and network but this solution only sits on the network itself."
"They just need to work on their price. In terms of features, we are trying to understand all the features that we have. We're still exploring everything that we have so that we can fully utilize it. At this point in time, it is not about the features. It is more about utilization. We're just trying to utilize everything to full capacity."
"It's a very complex platform."
"The solution could be less expensive."
 

Pricing and Cost Advice

"We had an issue with pricing initially and had to cancel some of the features of the projects to fit the budget. I would like to see pricing that is not broken up into parts so that we can buy the whole package once. Darktrace is more expensive than an average solution, but it's functionality won't match that of an average solution."
"It was $3,600 a month or $2,000 plus or so. I am not sure. Its licensing is pretty simple."
"I am using a demo of Darktrace for deployment and testing which is free."
"The price of Darktrace is high and could be reduced. We pay approximately $30,000 to $54,000 annually."
"Prior to negotiating, Darktrace offered their appliance and service for $80,000 per year."
"Our customers feel that the price of Darktrace is quite high compared to other solutions."
"We've budgeted about 50,000 Kuwaiti dinars for the solution. That is a yearly operating cost."
"The cost of the solution is expensive for smaller businesses. They will not be able to afford it or might not need this type of security solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Comms Service Provider
8%
Computer Software Company
7%
Construction Company
20%
Manufacturing Company
11%
Government
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise21
Large Enterprise29
No data available
 

Questions from the Community

How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What is your experience regarding pricing and costs for Darktrace?
Concerning pricing for the product, I would say it is somewhat expensive.
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Also Known As

No data available
MailSentry
 

Overview

 

Sample Customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
Brother, Symbion, CPH West
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: September 2026.
915,341 professionals have used our research since 2012.