We performed a comparison between Cisco Umbrella and Zscaler CASB based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: According to user feedback, Cisco Umbrella is the preferred choice when compared to Zscaler CASB. This is due to its comprehensive features, ease of use, strong integration with other products, and positive customer service. Cisco Umbrella offers granular customization options for DNS blocking, content filtering, and single-pane-of-glass management. While Zscaler CASB is appreciated for its zero trust feature and competitive pricing, it does not match the level of features and integration offered by Cisco Umbrella.
"The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"We are very new users of the solution and are still in the exploration stages, but we are happy with the product thus far."
"Web proxy adds an effective layer for security."
"We can have a full overview and a quick overview of all the DNS requests. For us, it's quite important."
"It has improved our organization from a security posture perspective. We feel more confident now knowing that we can block phishing attempts or any type of malware that is DNS-related. This is a very nice feature that provides peace of mind."
"I like the DNS layer security."
"The most valuable feature is that it secures our network against blacklisted or malicious websites."
"The insight into what our users are doing via Cisco Umbrella is valuable. Knowing that we're protecting our users as they leave our network is also valuable now because we've got more hybrid working."
"Reports provide insight into internet usage and information helpful in creating QoS rules."
"Zscaler CASB's latency and architecture are excellent."
"It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user."
"Overall, the solution does a pretty good job at web filtering."
"Has a good zero trust feature."
"The tool's scalability is good."
"The most valuable features of Zscaler CASB are API integration and DLP."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"It needs better integration with external threat feeds to improve scoring."
"There are cheaper solutions in the market"
"Cisco Umbrella should add some more documentation on proxies."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"There should be a way to monitor traffic at the user level."
"Missing a real data leakage prevention solution."
"The price could be better. The price is definitely a bit high, but we have to pay a premium for Cisco products."
"It has happened in the past that Cisco Umbrella has denied us access to secure websites."
"Zscaler CASB should include integrations with other SaaS applications."
"Zscaler CASB breaks down at times."
"The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive."
"The pre-defined dictionaries could be improved."
"User management can be improved."
"It needs to offer SSO, single sign-on, and items of that nature."
Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 108 reviews while Zscaler CASB is ranked 9th in Cloud Access Security Brokers (CASB) with 6 reviews. Cisco Umbrella is rated 8.8, while Zscaler CASB is rated 7.6. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Zscaler CASB writes "A stable solution that provides API integration and DLP, but lacks integrations with other SaaS applications". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Infoblox Advanced DNS Protection, whereas Zscaler CASB is most compared with Skyhigh Security, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, ThreatLocker Elevation Control and Obsidian CDR Platform. See our Cisco Umbrella vs. Zscaler CASB report.
See our list of best Cloud Access Security Brokers (CASB) vendors.
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