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Lookout Reviews

Vendor: Lookout
3.8 out of 5
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What is Lookout?

Lookout offers a mobile EDR solution that uniquely addresses the challenges of iOS and Android security, providing comprehensive threat defense and visibility.

Get the Mobile Threat Defense Buyer's Guide and find out what your peers are saying about Lookout, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and more!
Lookout is the #3 ranked solution in top Mobile Threat Defense solutions, #28 ranked solution in top Threat Intelligence Platforms, and #52 ranked solution in EDR tools. PeerSpot users give Lookout an average rating of 7.6 out of 10. Lookout is most commonly compared to CrowdStrike Falcon: Lookout vs CrowdStrike Falcon. Lookout is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 12% of all views.
Buyer's Guide
Mobile Threat Defense
April 2026
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Lookout mindshare

Product category:
Mobile Threat Defense
As of May 2026, the mindshare of Lookout in the Mobile Threat Defense category stands at 18.5%, down from 26.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Mobile Threat Defense Mindshare Distribution
ProductMindshare (%)
Lookout18.5%
Zimperium26.1%
Check Point Harmony Mobile11.4%
Other44.0%
Mobile Threat Defense
 
 
Key learnings from peers

Valuable Features

Encryption of data in motion is significant for industries needing compliance. Lookout excels in vulnerability detection, aiding user self-remediation and ensuring mobile security telemetry integration. Privacy concerns are addressed through user activation and transparent communication. Antivirus and anti-malware features provide comprehensive device protection, user-focused design, and usability. Understanding device status and compliance with zero trust policies enhances security. Monitoring app and website activity is appreciated. Regular vendor communication strengthens partnership and support.
  • "We have not had any issues with bugs or breakdowns."
  • "The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
  • "The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."

Room for Improvement

Lookout lacks full support for Salesforce features like Process Builder and Lightning, leading to implementation challenges. Performance issues arise due to gateway architecture. Better API access is necessary for efficient data usage. A simpler activation process for devices is needed. More innovation is required to lead in the market. Improvements are essential in identity and multi-cloud integration. Improved security measures, enhanced application integration, and expanded gateway presence in Kuwait are also desired.
  • "The initial setup requires a little bit of experience with configuration."
  • "From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
  • "We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."

ROI

The platform has brought a positive return on investment and satisfaction overall. The partnership with Lookout has created optimism for future success despite no expectation for a flawless tool.

Pricing

Lookout offers competitive pricing with flexible scalability based on implementation size. Users find the pricing fair, often lower than other solutions, making it an appealing option for enterprises. Licensing costs are generally favorable, priced at about two-thirds of Prisma, although perceived slightly expensive by some. The product provides good value in terms of feature performance versus cost, with its pricing structure allowing Lookout to gain entry into various customer markets effectively.
  • "Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."
  • "The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it."

Popular Use Cases

Organizations primarily use Lookout to secure corporate and personal mobile devices, integrating antivirus, scanning, and other security features to protect against malware, threats, vulnerabilities, rootkits, and rogue attacks. By loading Lookout onto their device fleets, they enforce security and compliance policies, for instance, restricting applications like TikTok due to cyber threats. They employ a SaaS instance without on-prem installations, ensuring mobile phones within enterprises remain protected and compliant with security standards.

Service and Support

Lookout customer service and support receive praise for response times and availability, maintaining SLA commitments. Users note knowledgeable technical teams and partnerships, although this sometimes leads to communication issues and concerns about being passed between different groups. Technical support is consistently described as helpful and efficient, often providing named representatives for large accounts. While some challenges exist, the support team's ability to handle queries effectively contributes positively to user experiences.

Deployment

Lookout's initial setup was found to be relatively straightforward by several users, with emphasis on user-friendly consoles that facilitate policy and configuration changes. Some users noted the need for prior configuration experience, while others highlighted the automatic update processes through MDM tools, which reduced manual involvement. Pre-deployment planning, like securing connections and ensuring encryption, was essential. Multiple users appreciated its ease of use once the initial configuration was completed.

Scalability

Users express confidence in the scalability of Lookout. They appreciate the SaaS model, which eliminates concerns about infrastructure and device support. Multiple organizations highlight its effectiveness in large deployments, as installation is streamlined when setting up work devices. From small businesses to those with over 100,000 units, scalability is highlighted as a significant strength. Organizations report seamless scaling both up and down, underscoring Lookout's adaptability to various enterprise needs.

Stability

Users describe Lookout as stable with no performance degradation from additional agents. Some express concerns about partner solutions affecting stability and app rating. Factors like gateway accessibility impact performance; overutilization may cause issues. Stability is rated highly in some instances, nine out of ten, and others report no bugs or breakdowns. Users indicate service quality depends on external factors like gateway orchestration and scaling, which can influence user experience.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Mobile Threat Defense Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
8%
Government
7%
Construction Company
6%
Comms Service Provider
6%
Educational Organization
5%
Retailer
4%
Healthcare Company
4%
Real Estate/Law Firm
3%
Energy/Utilities Company
3%
Outsourcing Company
3%
University
3%
Transportation Company
2%
Insurance Company
2%
Legal Firm
2%
Non Profit
2%
Media Company
2%
Wholesaler/Distributor
2%
Hospitality Company
2%
Consumer Goods Company
1%
Pharma/Biotech Company
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%
Aerospace/Defense Firm
1%

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Learn more about Lookout

By utilizing AI-driven security and behavioral analysis, Lookout identifies and mitigates mobile threats before they escalate. Lookout's mobile threat defense system is tailored for modern risks, protecting employee devices from social engineering attacks such as phishing and smishing. It bridges the gap between mobile and traditional endpoint security, ensuring secure mobile productivity through the world's largest mobile security data set.

What are the key features of Lookout?
  • AI-Driven Threat Detection: Uses AI to identify and neutralize threats proactively.
  • Comprehensive Mobile Security: Protects against mobile malware, and network threats.
  • Behavioral Analysis: Evaluates device activities to detect anomalies and potential threats.
  • Advanced Social Engineering Defense: Guards against phishing, smishing, and other social engineering tactics.
  • Risk Alignment: Integrates mobile risk assessment with traditional endpoint security.
What benefits should users expect?
  • Enhanced Security: Ensures robust protection against emerging mobile threats.
  • Improved Visibility: Provides real-time insights for effective risk management.
  • Increased Productivity: Enables secure access to mobile apps and data.
  • AI-Powered Protection: Delivers smarter and faster threat detection.
  • Cost Efficiency: Reduces the need for multiple security solutions.

Lookout is widely implemented across industries like finance, healthcare, and government due to its ability to secure sensitive data on mobile platforms. Financial institutions value its proactive threat detection, healthcare providers rely on its compliance capabilities, and government agencies trust its robust defense against sophisticated attacks. Lookout helps organizations maintain security while enabling mobile productivity.

Lookout was previously known as CipherCloud.

Related questions

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Product Categories

Product Categories
Mobile Threat Defense
Threat Intelligence Platforms (TIP)
Endpoint Detection and Response (EDR)

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Lookout Reviews Summary
Author infoRatingReview Summary
IT Manager at NHS Trust3.5I use Lookout for mobile security; it reduces risk and offers good features. While stable and supported, the initial setup requires experience and pricing is a little expensive. I rate it 7/10.
Manager of Product Development Team at a tech consulting company with 10,001+ employees4.0I use Lookout for enterprise mobile security, valuing its silent protection and user-friendly design. While scalable and affordable, I note its innovation lags, and partner-heavy operations create stability and customer service complexities, post-consumer divestment.
Director Endpoint Security at a financial services firm with 10,001+ employees4.0We use Lookout to secure our mobile devices, valuing its protection and ease of integration. While improvements are needed in API access and activation processes, we've seen a positive ROI and appreciate our partnership with Lookout for ongoing support.