Lookout Reviews

Name: Lookout
Brand: Lookout
Rating: 3.6 (6 reviews)

Vendor: Lookout

3.6 out of 5

6 reviews
75% willing to recommend

779 followers

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What is Lookout?

Lookout is a well-established and powerful secure web gateway (SWG) solution that protects more than 200 million users from threats that can result from the penetration of unsecured web traffic into their networks. Lookout is designed to enable organizations to work remotely while maintaining a tight blanket of security over their confidential business data. It provides administrators with security that extends from their endpoints to the cloud service that they are using to run their organization’s network.

Get the Lookout Buyer's Guide and find out what your peers are saying about Lookout, Cisco Umbrella, Prisma Access by Palo Alto Networks and more!

Lookout is the #2 ranked solution in top Mobile Threat Defense solutions, #7 ranked solution in top Mobile Data Protection solutions, #12 ranked solution in top ZTNA solutions, #13 ranked solution in CASB solutions, #17 ranked solution in top ZTNA services, #20 ranked solution in top Threat Intelligence Platforms, #22 ranked solution in top Secure Access Service Edge (SASE) solutions, #25 ranked solution in top Web Security Gateways, and #45 ranked solution in EDR tools. PeerSpot users give Lookout an average rating of 7.2 out of 10. Lookout is most commonly compared to Cisco Umbrella: Lookout vs Cisco Umbrella. Lookout is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Helped 838,640 peers since 2012

Featured reviews

David Baynton

IT Manager at NHS Trust

We use Lookout for mobile devices, such as phones It has reduced our risk around mobile devices. I like the security features and being able to see what apps and websites people are using. There is nothing we have come across that we've desired. We have been using Lookout for one year. The…

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reviewer2173356

Manager of Product Development Team at a tech consulting company with 10,001+ employees

In any of the discussions that we've had with their technical teams, they have been very knowledgeable and helpful in certain aspects. They have a lot of partnerships, from what we can tell, and that does start to make the waters a little bit murky. They have third parties that provide functionality and there is a concern that we're going to be bounced around between five different groups to get help for a problem. If you describe it incorrectly, all of a sudden you're with a group that can't help you and they have to forward you to another group. They have been very responsive and super helpful when it comes to any of the issues we've identified. Still, that concern about being bounced around between multiple partners detracts from the overall experience.

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reviewer2059746

Director Endpoint Security at a financial services firm with 10,001+ employees

We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide APIs to customers so we can query our data and use it in the cloud, and this is the only outstanding area for improvement with the product right now. Another improvement could be a more streamlined activation process for Android and iOS; there are several prompts when activating the application on a new device, and if that could be adapted to one click, that would be beneficial.

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Lookout mindshare

Product category:

As of February 2025, the mindshare of Lookout in the Cloud Access Security Brokers (CASB) category stands at 0.8%, down from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Access Security Brokers (CASB)

PeerAnalyst reports

Type	Title	Date
Category	Cloud Access Security Brokers (CASB)	Feb 21, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 21, 2025	Download
Comparison	Lookout vs Prisma Access by Palo Alto Networks	Feb 21, 2025	Download
Comparison	Lookout vs Cisco Umbrella	Feb 21, 2025	Download
Comparison	Lookout vs Zscaler Zero Trust Exchange Platform	Feb 21, 2025	Download

Title	Rating	Mindshare	Recommending
Cisco Umbrella	4.4	13.1%	97%	111 interviews Add to research
Prisma Access by Palo Alto Networks	4.1	18.9%	92%	62 interviews Add to research

Valuable Features

Encryption of data in motion is significant for industries needing compliance. Lookout excels in vulnerability detection, aiding user self-remediation and ensuring mobile security telemetry integration. Privacy concerns are addressed through user activation and transparent communication. Antivirus and anti-malware features provide comprehensive device protection, user-focused design, and usability. Understanding device status and compliance with zero trust policies enhances security. Monitoring app and website activity is appreciated. Regular vendor communication strengthens partnership and support.

"We have not had any issues with bugs or breakdowns."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."

Room for Improvement

Lookout lacks full support for Salesforce features like Process Builder and Lightning, leading to implementation challenges. Performance issues arise due to gateway architecture. Better API access is necessary for efficient data usage. A simpler activation process for devices is needed. More innovation is required to lead in the market. Improvements are essential in identity and multi-cloud integration. Improved security measures, enhanced application integration, and expanded gateway presence in Kuwait are also desired.

"The initial setup requires a little bit of experience with configuration."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized.At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."

ROI

The platform has brought a positive return on investment and satisfaction overall. The partnership with Lookout has created optimism for future success despite no expectation for a flawless tool.

Pricing

Lookout offers competitive pricing with flexible scalability based on implementation size. Users find the pricing fair, often lower than other solutions, making it an appealing option for enterprises. Licensing costs are generally favorable, priced at about two-thirds of Prisma, although perceived slightly expensive by some. The product provides good value in terms of feature performance versus cost, with its pricing structure allowing Lookout to gain entry into various customer markets effectively.

"The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For example, Lookout costs 2/3rd of Prisma's licensing price."
"In terms of feature performance versus cost, they're a good value."
"Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."

Popular Use Cases

Organizations primarily use Lookout to secure corporate and personal mobile devices, integrating antivirus, scanning, and other security features to protect against malware, threats, vulnerabilities, rootkits, and rogue attacks. By loading Lookout onto their device fleets, they enforce security and compliance policies, for instance, restricting applications like TikTok due to cyber threats. They employ a SaaS instance without on-prem installations, ensuring mobile phones within enterprises remain protected and compliant with security standards.

Service and Support

Lookout customer service and support receive praise for response times and availability, maintaining SLA commitments. Users note knowledgeable technical teams and partnerships, although this sometimes leads to communication issues and concerns about being passed between different groups. Technical support is consistently described as helpful and efficient, often providing named representatives for large accounts. While some challenges exist, the support team's ability to handle queries effectively contributes positively to user experiences.

Deployment

Lookout's initial setup was found to be relatively straightforward by several users, with emphasis on user-friendly consoles that facilitate policy and configuration changes. Some users noted the need for prior configuration experience, while others highlighted the automatic update processes through MDM tools, which reduced manual involvement. Pre-deployment planning, like securing connections and ensuring encryption, was essential. Multiple users appreciated its ease of use once the initial configuration was completed.

Scalability

Users express confidence in the scalability of Lookout. They appreciate the SaaS model, which eliminates concerns about infrastructure and device support. Multiple organizations highlight its effectiveness in large deployments, as installation is streamlined when setting up work devices. From small businesses to those with over 100,000 units, scalability is highlighted as a significant strength. Organizations report seamless scaling both up and down, underscoring Lookout's adaptability to various enterprise needs.

Stability

Users describe Lookout as stable with no performance degradation from additional agents. Some express concerns about partner solutions affecting stability and app rating. Factors like gateway accessibility impact performance; overutilization may cause issues. Stability is rated highly in some instances, nine out of ten, and others report no bugs or breakdowns. Users indicate service quality depends on external factors like gateway orchestration and scaling, which can influence user experience.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Lookout Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Healthcare Company

Retailer

Educational Organization

Insurance Company

Construction Company

Comms Service Provider

Energy/Utilities Company

University

Real Estate/Law Firm

Non Profit

Legal Firm

Media Company

Hospitality Company

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Outsourcing Company

Logistics Company

Performing Arts

Consumer Goods Company

Recreational Facilities/Services Company

Aerospace/Defense Firm

Engineering Company

Compare Lookout with alternative products

Learn more about Lookout

Users of Lookout are able to proactively detect threats and keep themselves secure from a field of threats that constantly evolves. IT teams can protect their organizations without having to rely on any other security solutions. This singular solution can run on multiple kinds of mobile devices. The privacy of individuals is preserved while keeping compliance rules intact. Additionally, users gain access to a number of tools that enable them to prevent security breaches from taking place.

Lookout Benefits

Some of the ways that organizations can benefit by deploying Lookout include:

Ease of deployment. Lookout is a solution whose design makes it easy for users to deploy it. It provides users with simple, step-by-step instructions that remove the need for organizations to devote extensive amounts of time to make sure that it is properly set up. Anyone can quickly set up the solution without undergoing technical training.

Built-in support. Users of the Lookout application have access to built-in demos that can teach them how to use various solution features. Instead of spending time trying to figure out the application, users can watch the demo that is most relevant to them and see for themselves how that particular feature is used.

Easy-to-use user interface. Lookout’s user interface is laid out in an intuitive way that makes it easy for administrators to navigate. This interface is present in both the mobile and desktop versions of this solution.

Settings customization. Lookout has a built-in settings customization menu. This makes it possible for administrators to easily customize their settings so that they best conform to their needs.

Lookout Features

Activity monitoring and activity tracking. Lookout’s activity monitoring and activity tracking capabilities enable users to keep a close eye on the activities that are taking place in their networks. IT teams and administrators have the ability to watch their networks for any unusual activity. These features ensure that organizations can keep ahead of any potential threats. They provide the kinds of insights and warnings that make the jobs of those IT teams and administrators much easier and more streamlined.

Encryption. Organizations that employ Lookout can encrypt their networks and keep crucial business data from being read by unauthorized parties. This feature keeps the secrets organizations are trying to keep out of the wrong hands.

Anti-virus tools. Lookout provides users with tools to block threats from harming their networks. These tools can successfully block 99.6 percent of threats without raising false alarms.

Lookout was previously known as CipherCloud.