Cisco Unified Communications vs Mitel Communications Director comparison

Cisco and Mitel are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Mitel is ranked #20. Cisco holds a 13.9% mindshare in UC, compared to Mitel’s 1.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Mitel users who would recommend it.

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

685 Views
593 Comparison Views

100% willing to recommend

Mitel Communications Director

Read 2 Mitel Communications Director reviews

58 Views
44 Comparison Views

100% willing to recommend

Cisco Unified Communications

Mitel Communications Director

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Mitel Communications Director based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: October 2024).

Buyer's Guide

Unified Communications

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mitel Communications Director

Ranking in Unified Communications

20th

Ranking in IP Telephony & Unified Communications

10th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of Cisco Unified Communications is 13.9%, down from 14.2% compared to the previous year. The mindshare of Mitel Communications Director is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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it_user217503

Owner at a comms service provider with 51-200 employees

An easy to use product. Numerous applications are available for it.

The MCD or Mitel Communications Director is now called the MiVoice Business- Great product- we have had it for many years when it was called the MCD or 3300. Mitel has always had a great migration program and has allowed us to upgrade the system over time, upgrades are easy and can be done as we…

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

13%

Computer Software Company

11%

Financial Services Firm

10%

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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Comparisons

Fortinet FortiVoice vs Cisco Unified Communications

Compared 41% of the time

Skype for Business vs Cisco Unified Communications

Compared 25% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 16% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 9% of the time

Siemens OpenScape vs Cisco Unified Communications

Compared 9% of the time

More Cisco Unified Communications Competitors

No data available

Product Reports

Buyer's Guide

Unified Communications

October 2024

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

October 2024

Download Mitel Communications Director product report

Also Known As

No data available

Communications Director

Learn More

Cisco

Mitel

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

The Mitel Integrated Communications Director features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode.

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Banfield Pet Hospital, Carlsberg Breweries

Buyer's Guide

Unified Communications

October 2024

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Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: October 2024.

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816,406 professionals have used our research since 2012.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.