Cisco Webex Contact Center vs Local Measure Engage comparison

Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Local Measure Engage is used for real-time customer feedback, resolving inquiries, and enhancing guest experiences. Users value its ability to track responses across platforms, manage social media interactions, and gather actionable data.

Local Measure Engage offers real-time messaging, integration with multiple communication channels, and an intuitive dashboard. It provides valuable insights through its analytics capabilities and customizable reporting features, which enhance operational efficiency. Automatic tagging and assignment functionalities help streamline workflows. Users suggest improvements in reporting features, customization options, and quicker load times. Some experience integration issues and desire a more intuitive layout.

• Real-time messaging: Enables prompt communication.
• Intuitive dashboard: Simplifies management.
• Easy integration: Connects with multiple communication channels.
• Analytics capabilities: Provides valuable insights.
• Customizable reporting: Enhances operational efficiency.
• Automatic tagging and assignment: Streamlines workflows.

• Enhanced customer satisfaction: Immediate responses improve experiences.
• Operational efficiency: Streamlined workflows save time.
• Actionable data: Informed decision-making through insights.
• Improved social media management: Unified interactions.

Local Measure Engage is utilized in hospitality, retail, and tourism industries to improve guest experiences. Hotels resolve guest inquiries rapidly, retailers manage social media interactions, and tourism businesses gather valuable feedback, enhancing their service offerings.