Clarity SM vs Splunk On-Call comparison

The compared Broadcom and Splunk solutions aren't in the same category. Broadcom is ranked #20 in ISM , with an average rating of 8.0, and holds a 1.2% mindshare in the category. Splunk is ranked #8 in IMS , with an average rating of 9.0, and holds a 9.8% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 81% of Splunk users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

606 Views
377 Comparison Views

85% willing to recommend

Splunk On-Call

Read 10 Splunk On-Call reviews

781 Views
664 Comparison Views

81% willing to recommend

Clarity SM

Splunk On-Call

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Clarity SM and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2024).

Buyer's Guide

IT Service Management (ITSM)

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

Clarity SM

Average Rating

7.8

Number of Reviews

107

Ranking in other categories

Help Desk Software (21st), IT Service Management (ITSM) (20th)

Splunk On-Call

Average Rating

8.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (8th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Clarity SM is designed for IT Service Management (ITSM) and holds a mindshare of 1.2%, up 1.2% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 9.8% mindshare, down 10.4% since last year.

IT Service Management (ITSM)

IT Alerting and Incident Management

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Feb 24, 2023

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Wojtek Witowski

Product Owner at Danske Bank

Jan 30, 2023

Allows us to create flexible schedules for on-call rotations

For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."

"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."

"The most valuable features are the requests and incident tracking."

"We are benefiting by being able to put time to what our technicians are doing."

"Scalability is very good. We have scaled to more users and more functionality."

"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."

"The solution's back-end architecture is very good for end users."

"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."

More Clarity SM pros

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"The most valuable feature of the solution is helpdesk escalation."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The alert calling feature is the best because notifications are delivered via phone messages."

Cons

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."

"The monitoring tool is in need of improvement."

"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."

"They really want user names in the document owner and subject expert fields, and that is just not practical."

"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."

"We would like more information about all the configurations that we have on our infrastructure side."

"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."

"More user experience in the look and feel of the application. "

More Clarity SM cons

"The solution can be improved by including a wider list of permissions."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"There could be improvements with communicating an incident or alert."

"The third-party configuration tool could be easier to use."

"Should have more YouTube webinars."

Pricing and Cost Advice

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I don't see anyone other than large companies being able to afford this system."

"Pricing is simple, as it’s per concurrent analysts."

"I think pricing of this model is suitable for growing corporations."

"The solution is quite reasonable compared to other solutions in the market."

"The pricing is based on a subscription model."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

11%

Real Estate/Law Firm

Computer Software Company

27%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Clarity SM?

It is the most stable product in the market.

See all answers

What is your experience regarding pricing and costs for Clarity SM?

The solution is quite reasonable compared to other solutions in the market.

See all answers

What needs improvement with Clarity SM?

They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they...

See all answers

What do you like most about VictorOps?

The flexible schedule is the most valuable feature. It was very easy to set out a rotation.

See all answers

What needs improvement with VictorOps?

See all answers

What is your primary use case for VictorOps?

We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It'...

See all answers

Comparisons

ServiceNow vs Clarity SM

Compared 77% of the time

BeyondTrust Remote Support vs Clarity SM

Compared 23% of the time

More Clarity SM Competitors

Opsgenie vs Splunk On-Call

Compared 31% of the time

PagerDuty Operations Cloud vs Splunk On-Call

Compared 30% of the time

New Relic vs Splunk On-Call

Compared 28% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 11% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

Clarity SM

November 2024

Download Clarity SM product report

Buyer's Guide

Splunk On-Call

October 2024

Download Splunk On-Call product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

VictorOps

Learn More

Broadcom

Splunk

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

IT Service Management (ITSM)

October 2024

Download Free Report

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.