Clarity SM vs Splunk On-Call comparison

The compared Broadcom and Splunk solutions aren't in the same category. Broadcom is ranked #20 in ISM , with an average rating of 8.0, and holds a 1.2% mindshare in the category. Splunk is ranked #7 in IMS , with an average rating of 9.0, and holds a 9.6% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 81% of Splunk users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

588 Views
373 Comparison Views

85% willing to recommend

Splunk On-Call

Read 10 Splunk On-Call reviews

747 Views
627 Comparison Views

81% willing to recommend

Clarity SM

Splunk On-Call

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Clarity SM and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: November 2024).

Buyer's Guide

IT Service Management (ITSM)

November 2024

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Helped 824,053 peers since 2012

Categories and Ranking

Clarity SM

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (21st), IT Service Management (ITSM) (20th)

Splunk On-Call

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (7th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Clarity SM is designed for IT Service Management (ITSM) and holds a mindshare of 1.2%, up 1.2% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 9.6% mindshare, down 10.7% since last year.

IT Service Management (ITSM)

IT Alerting and Incident Management

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Wojtek Witowski

Product Owner at Danske Bank

Allows us to create flexible schedules for on-call rotations

For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a good GUI interface."

"The in-service catalog is quite useful."

"The most valuable features are the requests and incident tracking."

"The solution's back-end architecture is very good for end users."

"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."

"It has allowed us to be more efficient in our problem and change management processes and procedures."

"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."

"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."

More Clarity SM pros

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The most valuable feature of the solution is helpdesk escalation."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"The alert calling feature is the best because notifications are delivered via phone messages."

Cons

"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."

"We would like more information about all the configurations that we have on our infrastructure side."

"The interface for the users is a bit old-fashioned and not user-friendly."

"If I had to choose, it would be more around the user interface than the mobile experience."

"Report solutions are a little short."

"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."

"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."

"The API is very, very bad so we developed our own."

More Clarity SM cons

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"The third-party configuration tool could be easier to use."

"There could be improvements with communicating an incident or alert."

"Should have more YouTube webinars."

"The solution can be improved by including a wider list of permissions."

Pricing and Cost Advice

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Pricing is simple, as it’s per concurrent analysts."

"The pricing is based on a subscription model."

"I think pricing of this model is suitable for growing corporations."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The price of the solution could be less expensive."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

11%

Real Estate/Law Firm

Computer Software Company

27%

Financial Services Firm

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Clarity SM?

It is the most stable product in the market.

See all answers

What is your experience regarding pricing and costs for Clarity SM?

The solution is quite reasonable compared to other solutions in the market.

See all answers

What needs improvement with Clarity SM?

They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they...

See all answers

What do you like most about VictorOps?

The flexible schedule is the most valuable feature. It was very easy to set out a rotation.

See all answers

What needs improvement with VictorOps?

See all answers

What is your primary use case for VictorOps?

We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It'...

See all answers

Comparisons

ServiceNow vs Clarity SM

Compared 80% of the time

BeyondTrust Remote Support vs Clarity SM

Compared 20% of the time

More Clarity SM Competitors

New Relic vs Splunk On-Call

Compared 30% of the time

Opsgenie vs Splunk On-Call

Compared 29% of the time

PagerDuty Operations Cloud vs Splunk On-Call

Compared 29% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 12% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

Clarity SM

December 2024

Download Clarity SM product report

Buyer's Guide

Splunk On-Call

November 2024

Download Splunk On-Call product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

VictorOps

Learn More

Broadcom

Splunk

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

IT Service Management (ITSM)

November 2024

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.