New Relic vs Splunk On-Call comparison

The compared New Relic and Splunk solutions aren't in the same category. New Relic is ranked #5 in APM , with an average rating of 7.8, and holds a 7.4% mindshare in the category. Splunk is ranked #8 in IMS , with an average rating of 9.0, and holds a 7.1% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 81% of Splunk users who would recommend it.

New Relic

Read 158 New Relic reviews

17,941 Views
14,077 Comparison Views

94% willing to recommend

Splunk On-Call

Read 10 Splunk On-Call reviews

676 Views
560 Comparison Views

81% willing to recommend

New Relic

Splunk On-Call

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: February 2025).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (3rd)

Splunk On-Call

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (8th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 7.4%, down 9.7% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 7.1% mindshare, down 10.7% since last year.

Application Performance Monitoring (APM) and Observability

IT Alerting and Incident Management

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Wojtek Witowski

Product Owner at Danske Bank

Allows us to create flexible schedules for on-call rotations

For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"The monitoring so far has been good and we are happy with it."

"It has helped us maintain a much higher uptime than we had previously."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"The VPN is one of the solution's most valuable features for us."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"The solution is scalable, and it is easy because all the documentation is available."

"They have baseline level alerting."

More New Relic pros

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The alert calling feature is the best because notifications are delivered via phone messages."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The most valuable feature of the solution is helpdesk escalation."

Cons

"The browser isn't exactly reliable."

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"The price needs improvement."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"The customization of the start and end time is kind of cool."

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

More New Relic cons

"The third-party configuration tool could be easier to use."

"There could be improvements with communicating an incident or alert."

"The solution can be improved by including a wider list of permissions."

"Should have more YouTube webinars."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

Pricing and Cost Advice

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"This is an expensive tool."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"This solution required a license and it is better than some other competitors."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

More New Relic pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Educational Organization

54%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

28%

Financial Services Firm

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

What do you like most about VictorOps?

The flexible schedule is the most valuable feature. It was very easy to set out a rotation.

See all answers

What needs improvement with VictorOps?

See all answers

What is your primary use case for VictorOps?

We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It'...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 6% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

Opsgenie vs Splunk On-Call

Compared 36% of the time

PagerDuty Operations Cloud vs Splunk On-Call

Compared 30% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 17% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

New Relic

February 2025

Download New Relic product report

Buyer's Guide

Splunk On-Call

February 2025

Download Splunk On-Call product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

VictorOps

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

Application Performance Monitoring (APM) and Observability

February 2025

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