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BeyondTrust Remote Support vs Clarity SM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.6
Microsoft Intune support experiences vary, with premium users satisfied, others facing delays, and mixed effectiveness of support staff.
No sentiment score available
No sentiment score available
Clarity SM's customer and technical support receives mixed reviews, praised for knowledge but criticized for inconsistent and slow resolutions.
 

Room For Improvement

Sentiment score
4.4
Microsoft Intune faces challenges in reporting, cross-platform support, policy configurations, interface complexity, costs, and macOS management.
No sentiment score available
Sentiment score
4.6
Clarity SM requires updates in scalability, UI modernization, integration, reporting, mobile experience, customization, stability, and comprehensive documentation.
If my organization has sensitive data we don't want to leak, deploying the policies can present technical challenges and potential loopholes.
 

Scalability Issues

Sentiment score
8.0
Microsoft Intune is praised for its scalability and adaptability, supporting various organizational sizes with seamless device management.
No sentiment score available
Sentiment score
6.5
Clarity SM efficiently scales for thousands, adapting to various environments and processes, proving reliable for large enterprises.
 

Setup Cost

Sentiment score
7.5
Enterprises find Microsoft Intune competitively priced and cost-effective, especially when bundled with other Microsoft services in agreements.
No sentiment score available
No sentiment score available
Enterprise buyers find Clarity SM pricing competitive but express concerns about cost management and prefer its flexible licensing models.
 

Stability Issues

Sentiment score
7.9
Microsoft Intune is highly reliable, with minimal issues and high user satisfaction due to regular updates and strong infrastructure.
No sentiment score available
Sentiment score
8.5
Clarity SM offers stable performance with improved reliability, though larger deployments face challenges; system configuration is crucial.
 

Valuable Features

Sentiment score
8.0
Microsoft Intune excels with seamless Azure integration, strong security, centralized management, enhancing productivity and cost-effective remote device management.
No sentiment score available
Sentiment score
8.5
Clarity SM offers robust ticket management, seamless integration, customization, automation, and ITSM support, enhancing security, scalability, and user satisfaction.
Autopilot allows bulk enrollment of devices, making it easy for end users, even those without technical expertise, to use their devices immediately.
 

Categories and Ranking

Microsoft Intune
Sponsored
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
210
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Remote Access (14th), Privileged Access Management (PAM) (18th)
Clarity SM
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
Help Desk Software (21st), IT Service Management (ITSM) (20th)
 

Mindshare comparison

Remote Access
IT Service Management (ITSM)
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
Justin Glasscock - PeerSpot reviewer
You can connect to a system without end-user interaction.
I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward. So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool. Just one person really. Just me.
Türker Kara - PeerSpot reviewer
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
12%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert wit...
What do you like most about Clarity SM?
It is the most stable product in the market.
What is your experience regarding pricing and costs for Clarity SM?
The solution is quite reasonable compared to other solutions in the market.
What needs improvement with Clarity SM?
They should enhance the service desk manager's service point function to be more customizable. Presently, there are s...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: November 2024.
816,406 professionals have used our research since 2012.