BeyondTrust Remote Support vs Clarity SM comparison

The compared BeyondTrust and Broadcom solutions aren't in the same category. BeyondTrust is ranked #18 in VUS , with an average rating of 7.5, and holds a 2.8% mindshare in the category. Broadcom is ranked #16 in ISM , with an average rating of 9.0, and holds a 1.1% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between BeyondTrust Remote Support and Clarity SM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access.

To learn more, read our detailed Remote Access Report (Updated: February 2025).

Buyer's Guide

Remote Access

February 2025

Download the complete report

Helped 842,388 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

Remote Access

IT Service Management (ITSM)

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."

"Intune helps the organization manage access to its internal apps, data, and resources."

"The reporting and analytics features in Microsoft Intune have been a lifesaver."

"For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic."

"We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."

"The most valuable feature for us is the security, including risk analysis and patch management."

"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."

"Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions."

More Microsoft Intune pros

"This product "just works" (without fail) and is dead-easy for clients to connect with."

"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."

"We rarely need support for anything, but when we do, they are on it and always helpful."

"We are able to be more effectively connected to computers and servers all over the world."

"Offers a secure method of access without having to install agents everywhere."

"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."

"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."

More BeyondTrust Remote Support pros

"Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."

"The solution's back-end architecture is very good for end users."

"We are benefiting by being able to put time to what our technicians are doing."

"When users have a problem, they report using Service Desk and it is very useful for this."

"All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."

"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."

"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."

"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."

More Clarity SM pros

Cons

"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."

"The solution's app deployment needs to be improved."

"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."

"The pricing could be improved."

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

"Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."

More Microsoft Intune cons

"One potential improvement is in the support department."

"The possibility to integrate a chatbot would take this product to the next level."

"Although the learning curve is steep, the product is well-documented."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."

"Lacks remote support and privileged remote access in the one product."

More BeyondTrust Remote Support cons

"They should enhance the service desk manager's service point function to be more customizable."

"The CA products integrate well together but I would like to see better integration with third-party solutions."

"The cost of this solution is too high, which is why we're leaving."

"It doesn't yet have the ability to integrate with other products."

"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."

"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."

"There are some issues regarding the knowledge base and the configuration manager."

"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."

More Clarity SM cons

Pricing and Cost Advice

"Microsoft Intune is available for individual purchase at a low per-device cost."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

More Microsoft Intune pricing and cost advice

"We believe for the money, it is worth what you pay."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"The cost currently according to the client is a bit high for them."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"The solution is subscription-based and depends on the number of admin users."

More BeyondTrust Remote Support pricing and cost advice

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I don't see anyone other than large companies being able to afford this system."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The pricing is based on a subscription model."

"Pricing is simple, as it’s per concurrent analysts."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"The solution is quite reasonable compared to other solutions in the market."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

842,388 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

24%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

13%

Manufacturing Company

10%

Government

Computer Software Company

17%

Financial Services Firm

16%

Manufacturing Company

11%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about BeyondTrust Remote Support?

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...

See all answers

What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

See all answers

What do you like most about Clarity SM?

It is the most stable product in the market.

See all answers

What is your experience regarding pricing and costs for Clarity SM?

The solution is quite reasonable compared to other solutions in the market.

See all answers

What needs improvement with Clarity SM?

They should enhance the service desk manager's service point function to be more customizable. Presently, there are s...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 15% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 16% of the time

TeamViewer vs BeyondTrust Remote Support

Compared 13% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 11% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 6% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs BeyondTrust Remote Support

Compared 5% of the time

More BeyondTrust Remote Support Competitors

ServiceNow vs Clarity SM

Compared 79% of the time

More Clarity SM Competitors

Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

March 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

Clarity SM

March 2025

Download Clarity SM product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: February 2025.

DOWNLOAD NOW

842,388 professionals have used our research since 2012.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.