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CloudCheckr vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (2nd), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
CloudCheckr
Ranking in Cloud Management
27th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
8
Ranking in other categories
Cloud Cost Management (10th), Managed Cloud Services (4th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (4th)
 

Mindshare comparison

As of February 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.6% compared to the previous year. The mindshare of CloudCheckr is 1.1%, down from 1.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
Nigel Mullings - PeerSpot reviewer
Beneficial granular reporting, highly stable, and excellent support
I have worked in the cost-management tools from many cloud providers, such as Amazon AWS, Google Cloud Services, and Azure. CloudCheckr CMx High Security has a lot more detail than the native cloud service cost-management tools. If you want an enterprise-grade solution, CloudCheckr CMx High Security would be a good fit. If you want something simple, out of the box, then you can use the cloud service's native tools.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to monitor and automate both the right-sizing of VMs as well as to automate the vMotion of VMs across ESXi hosts."
"The most valuable features are the cluster utilization reports and the resource capacity planning. We can simulate how much capacity we can add to the current resources. The individual DM reports and VM-facing recommendations report are also helpful."
"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."
"The system automatically sizes and moves resources based on the needs of the applications."
"The solution has a good optimization feature."
"The tool provides the ability to look at the consumption utilization over a period of time and determine if we need to change that resource allocation based on the actual workload consumption, as opposed to how IT has configured it. Therefore, we have come to realize that a lot of our workloads are overprovisioned, and we are spending more money in the public cloud than we need to."
"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."
"With Turbonomic, we were able to reduce our ESX cluster size and save money on our maintenance and license renewals. It saved us around $75,000 per year but it's a one-time reduction in VMware licensing. We don't renew the support. The ongoing savings is probably $50,000 to $75,000 a year, but there was a one-time of $200,000 plus."
"It will automatically suggest areas for optimization."
"The recommendation section is pretty helpful."
"The best feature I like about CloudCheckr CMx High Security is its simplicity. I love that it's not rocket science to use the solution. Even if you're not familiar with the cloud, you can easily figure out how to use CloudCheckr CMx High Security. You can use AWS, you can use Azure, and you can use GCP with the solution because the integration is quite simple. You can also use multi-cloud with it, and you could see the billing part. You'll have complete visibility into your cost which I love about the solution. I also love that data on any security issues and vulnerabilities are available on the go with CloudCheckr CMx High Security. You don't need to do anything different. Just run the scan and you'll have all these open findings in the tool, in terms of the priority level, so if it's critical, it will tell you, "It's critical," and you need to fix it right away."
"It's one of the leading players for cloud optimization. It's hard to find anything better."
"The solution is mostly stable."
"The solution is scalable for our purposes."
"The initial setup is straightforward."
"The most valuable feature of CloudCheckr CMx High Security is granular reporting. Additionally, the user interface is easy to use."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"I like the solution mostly for CMDB discovery."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"Our ROI since implementing ServiceNow ITOM has been significant."
"The way this solution has helped us is that it improved our communication."
"It is flexible. You can tune it, more or less, as you want."
"Provides everything in one solution."
 

Cons

"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."
"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."
"Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement."
"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."
"Some features are only available via changes to the deployment YAML, and it would be better to have them in the UI."
"Before IBM bought it, the support was fantastic. After IBM bought it, the support became very disappointing."
"The reporting needs to be improved. It's important for us to know and be able to look back on what happened and why certain decisions were made, and we want to use a custom report for this."
"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."
"The performance of the tool really needs to be improved."
"What needs to be improved in CloudCheckr CMx High Security is integration. All the clouds are going quite fast, for example, all the cloud providers: Microsoft, Google, etc. CloudCheckr CMx High Security is good with AWS, no doubt about it, but with Azure and Google Cloud, I find that the solution is slow in that direction. If the vendor planned for CloudCheckr CMx High Security to be automated just for AWS, then it does make sense. If not, if the vendor is also targeting good integration with Google and Microsoft, then CloudCheckr CMx High Security integration needs improvement, in particular, it has to be faster. At the moment, its integration with Azure is not as good as its integration with AWS. With GCP, integration is nowhere."
"CloudCheckr CMx High Security is complex. There are a lot of menus, and if you do not know what you are looking for you can get lost. However, the interface is self-explanatory. It's easy to understand where to go to get what you want."
"The reporting and analytic capabilities are very limited."
"The solution needs to work better with larger capacities of data."
"The solution must improve its user interface."
"Self-healing could be a bit smoother and a bit cleaner, easier to access and more functional. That would help."
"Many features still need to be implemented in this tool."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"If you are new to using the solution, you will find the setup complex."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"I would like more manual issues to have automated report-facing options."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The out-of-the-box reporting feature is not as user friendly as other tools."
 

Pricing and Cost Advice

"Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote."
"The pricing is in line with the other solutions that we have. It's not a bargain software, nor is it overly expensive."
"I'm not involved in any of the billing, but my understanding is that is fairly expensive."
"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."
"I consider the pricing to be high."
"It's worth the time and money investment if you can afford it."
"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."
"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."
"The cost is on par with other providers."
"A license is needed to use CloudCheckr CMx High Security, but because we are a managed service provider, the price of the license would vary. It depends on the type of cloud users we have, for example, it would be some type of percentage or monthly billing, etc."
"The solution is reasonably priced."
"The cost of ServiceNow is much higher."
"There are additional costs, you have to pay more for everything."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The solution offers yearly licenses and a subscription model for add-on features."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It has different subscription models."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
20%
Manufacturing Company
14%
Financial Services Firm
8%
Government
8%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about CloudCheckr ?
The recommendation section is pretty helpful.
What is your experience regarding pricing and costs for CloudCheckr ?
The price depends on the actual Azure consumption and what we feed into it. The cost is on par with other providers.
What needs improvement with CloudCheckr ?
We are not happy with the product’s reporting capabilities. We are planning to change the solution. The security comp...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
CloudCheckr CMx High Security, CloudCheckr CMP
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Accenture, Logitech, Ingram, Cloudar, Infor, DXC, Cornell University, DLT, Lumen, Lightstream, Choice Hotels, B-Tech, SmileShark, PTP, Explicity, JCH Technology, Siemens Mobility
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudCheckr vs. ServiceNow IT Operations Management and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.