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CloudCheckr vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (2nd), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
CloudCheckr
Ranking in Cloud Management
27th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
8
Ranking in other categories
Cloud Cost Management (10th), Managed Cloud Services (4th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (4th)
 

Mindshare comparison

As of March 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.8%, down from 6.6% compared to the previous year. The mindshare of CloudCheckr is 1.1%, down from 1.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
Nigel Mullings - PeerSpot reviewer
Beneficial granular reporting, highly stable, and excellent support
I have worked in the cost-management tools from many cloud providers, such as Amazon AWS, Google Cloud Services, and Azure. CloudCheckr CMx High Security has a lot more detail than the native cloud service cost-management tools. If you want an enterprise-grade solution, CloudCheckr CMx High Security would be a good fit. If you want something simple, out of the box, then you can use the cloud service's native tools.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."
"With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past."
"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."
"It also brings up a list of machines and if something is under-provisioned and needs more compute power it will tell you, 'This server needs more compute power, and we suggest you raise it up to this level.' It will even automatically do it for you. In Azure, you don't have to actually go into the cloud provider to resize. You can just say, 'Apply these resizes,' and Turbonomic uses some back-end APIs to make the changes for you."
"The most valuable features are the cluster utilization reports and the resource capacity planning. We can simulate how much capacity we can add to the current resources. The individual DM reports and VM-facing recommendations report are also helpful."
"Using this product helps us to reduce performance risk because it shows us where resources are needed but not yet allocated."
"My favorite part of the solution is the automation scheduling. Being able to choose when actions happen, and how they happen..."
"It became obvious to us that there was a lot more being offered in the product that we could leverage to ensure our VMware environment was running efficiently."
"The best feature I like about CloudCheckr CMx High Security is its simplicity. I love that it's not rocket science to use the solution. Even if you're not familiar with the cloud, you can easily figure out how to use CloudCheckr CMx High Security. You can use AWS, you can use Azure, and you can use GCP with the solution because the integration is quite simple. You can also use multi-cloud with it, and you could see the billing part. You'll have complete visibility into your cost which I love about the solution. I also love that data on any security issues and vulnerabilities are available on the go with CloudCheckr CMx High Security. You don't need to do anything different. Just run the scan and you'll have all these open findings in the tool, in terms of the priority level, so if it's critical, it will tell you, "It's critical," and you need to fix it right away."
"It's one of the leading players for cloud optimization. It's hard to find anything better."
"The initial setup is straightforward."
"The most valuable feature of CloudCheckr CMx High Security is granular reporting. Additionally, the user interface is easy to use."
"It will automatically suggest areas for optimization."
"The recommendation section is pretty helpful."
"The solution is mostly stable."
"The solution is scalable for our purposes."
"You can improve integrations of the operation with the solution."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"It helps streamline management and processes."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The solution is easy to use and has great orchestration and automation capabilities."
"I like the solution mostly for CMDB discovery."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
 

Cons

"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."
"The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer."
"Some features are only available via changes to the deployment YAML, and it would be better to have them in the UI."
"Remove the need for special in-house knowledge and development."
"The reporting needs to be improved. It's important for us to know and be able to look back on what happened and why certain decisions were made, and we want to use a custom report for this."
"Before IBM bought it, the support was fantastic. After IBM bought it, the support became very disappointing."
"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."
"I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can add Azure NetApp Files. They can add Azure Blob storage. They have already added Azure App service, but they can do more."
"Self-healing could be a bit smoother and a bit cleaner, easier to access and more functional. That would help."
"CloudCheckr CMx High Security is complex. There are a lot of menus, and if you do not know what you are looking for you can get lost. However, the interface is self-explanatory. It's easy to understand where to go to get what you want."
"The solution must improve its user interface."
"What needs to be improved in CloudCheckr CMx High Security is integration. All the clouds are going quite fast, for example, all the cloud providers: Microsoft, Google, etc. CloudCheckr CMx High Security is good with AWS, no doubt about it, but with Azure and Google Cloud, I find that the solution is slow in that direction. If the vendor planned for CloudCheckr CMx High Security to be automated just for AWS, then it does make sense. If not, if the vendor is also targeting good integration with Google and Microsoft, then CloudCheckr CMx High Security integration needs improvement, in particular, it has to be faster. At the moment, its integration with Azure is not as good as its integration with AWS. With GCP, integration is nowhere."
"The solution needs to work better with larger capacities of data."
"Many features still need to be implemented in this tool."
"The performance of the tool really needs to be improved."
"The reporting and analytic capabilities are very limited."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The tool can be improved by including more detailed information to assist new users."
"Service mapping is pretty limited."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The pricing is high."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
 

Pricing and Cost Advice

"Everybody tells me the pricing is high. But the ROIs are great."
"In the last year, Turbonomic has reduced our cloud costs by $94,000."
"Price is a big one. VMTurbo was very competitively priced."
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."
"I'm not involved in any of the billing, but my understanding is that is fairly expensive."
"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."
"It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year."
"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."
"A license is needed to use CloudCheckr CMx High Security, but because we are a managed service provider, the price of the license would vary. It depends on the type of cloud users we have, for example, it would be some type of percentage or monthly billing, etc."
"The cost is on par with other providers."
"The solution is reasonably priced."
"The cost of ServiceNow is much higher."
"The solution is costly compared to the products offered by its competitors."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
20%
Manufacturing Company
11%
Government
8%
Financial Services Firm
8%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about CloudCheckr ?
The recommendation section is pretty helpful.
What is your experience regarding pricing and costs for CloudCheckr ?
The price depends on the actual Azure consumption and what we feed into it. The cost is on par with other providers.
What needs improvement with CloudCheckr ?
We are not happy with the product’s reporting capabilities. We are planning to change the solution. The security comp...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
CloudCheckr CMx High Security, CloudCheckr CMP
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Accenture, Logitech, Ingram, Cloudar, Infor, DXC, Cornell University, DLT, Lumen, Lightstream, Choice Hotels, B-Tech, SmileShark, PTP, Explicity, JCH Technology, Siemens Mobility
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudCheckr vs. ServiceNow IT Operations Management and other solutions. Updated: March 2025.
842,592 professionals have used our research since 2012.