ConnectWise Automate vs SolarWinds NetFlow Traffic Analyzer comparison

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"Maybe they could improve the capability to be multi-tenant."

"The implementation is nice and easy."

"It allows us to manage all client requests, jobs and invoicing."

"The initial setup is easy and the deployment is quick."

"This product saves us a lot of time and increases our efficiency."

"A good automated scripts feature."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"The initial setup was straightforward."

"The monitoring is perfect, showing you the details for the utilization of resources and network bandwidth."

"What the network team found most valuable in SolarWinds NetFlow Traffic Analyzer is that it helps them to troubleshoot or analyze the issue. For example, traffic that comes from our location: India, goes to the US, so for the network team to analyze where the traffic comes from and where it is directed, and whether the packets are being dropped, they use SolarWinds NetFlow Traffic Analyzer. The network team also likes that through the solution, they can analyze the complete traffic utilization and how they're going to use it. SolarWinds NetFlow Traffic Analyzer is user-friendly. The team finds it comfortable to use."

"I can point out the exact root cause 'why.' If there is a slowness, I can point out what was before the issue or before the slowness, what it is, and what is now."

"For stability, I would give SolarWinds NetFlow Traffic Analyzer a rating of ten out of ten."

"I like that it is able to monitor multiple devices and it's vendor-agnostic."

"I would rate NetFlow Traffic Analyzer's stability ten out of ten."

"They have instructional videos and other information available on the site to assist you with learning it."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Their support needs to be better."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"There is room for improvement when it comes to the traffic generated by the analyzer and the analysis of that traffic."

"It's scalable, but it could be simplified because it's not completely easy."

"I would like to see more artificial intelligence capabilities."

"Technical support needs improvement."

"The analysis can utilize algorithms like K-means clustering or associative neural networks for predictions rather than relying on generative AI, which is more suited for text."

"There is a lack of documentation ......as well as a lack of dashboards."

"It is very slow to pick the dynamics of the network."

"The problem is that SolarWinds is trying to bolt in too much and that can leave bugs, which you have to then sort out, leaving the product unstable. SolarWinds needs to try and slow down and improve the stability of the product, as opposed to bringing out more and more features."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"The licensing for this solution is based on the number of nodes."

"We have licenses for SolarWinds NetFlow Traffic Analyzer. In terms of pricing, its license is not that expensive versus other tools such as HP."

"While the pricing is fair, it could be better."

"The price of this solution is exceptional."

"NetFlow Traffic Analyzer is reasonably priced."

"We pay yearly, and we are happy with its price."

"The solution's licensing is high-priced."

"I don't have information on the licensing cost for SolarWinds NetFlow Traffic Analyzer because it's bundled with another SolarWinds solution. My organization has seven different models and pays for the license yearly. My organization also had to deploy additional pollers, but the cost wasn't very expensive, though I can't give the exact numbers."