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Cribl vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Cribl enhanced data management efficiency, delivering cost savings, improved processing speed, system performance, and operational flexibility for users.
Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
 

Customer Service

Sentiment score
6.8
Cribl customer service is praised for prompt responses, effective support, and community assistance, with a high satisfaction rating.
Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
The community, including the engineering and sales teams, is available on Slack and is very supportive.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
7.9
Cribl is scalable and easily integrates with CI/CD pipelines, receiving praise for efficient deployment and seamless cloud management.
Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
 

Stability Issues

Sentiment score
7.3
Cribl is generally rated 7-8 for stability, with minor bugs quickly addressed and continuous development enhancing reliability.
Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
 

Room For Improvement

Cribl needs better legacy compatibility, intuitive logging, enhanced documentation, improved onboarding, and desktop server functionality for developers.
Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
Perhaps more flexibility in terms of metrics would be helpful.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

Cribl offers a cost-effective, scalable pricing model with up to 30% cost reductions, appealing to mid-level and large enterprises.
Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
 

Valuable Features

Cribl streamlines real-time data transformation, log collection, and routing with user-friendly features, security, and extensive integration support.
New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
The community on Slack is excellent for solving questions and getting ideas.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
10
Ranking in other categories
Log Management (12th), Security Information and Event Management (SIEM) (13th), Observability Pipeline Software (1st)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (3rd)
 

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 0.6%, up from 0.1% compared to the previous year. The mindshare of New Relic is 7.0%, down from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Phanindra Ponnada - PeerSpot reviewer
Provides good documentation and worth the investment
As of now, there are some environments where some organizations are still on legacy infrastructure, so they are still in virtual environments and are using old versions of devices. Some companies bought Splunk, while others bought Cribl for a very low-priced license. There are some protocols to connect from Cribl to Splunk. I understand Cribl has come into the market very recently, but the tool might have had a picture in its mind where organizations might also have some legacy infrastructure. In the future, with our protocols or our level of architecture, Cribl should not come and say that it is not compatible with them. If Cribl is the reason because I have to change my environment, then I will have to end up investing more. There are some organizations where the end machines have forwarders that forward the data to Cribl, and from it, the data is forwarded to Splunk. This is how general architecture works. There are two methods of connection between Cribl and Splunk. One is the S2S protocol, which collects logs from Cribl or sends data between Cribl and Splunk. There is another method called HTTP Event Collector (HEC) and HTTPS protocol. With Cribl, connecting to Splunk mostly uses the S2S protocol. The tool supports all the latest devices and platform devices, like all the latest operating systems. There are some organizations where there is legacy infrastructure or if they are still on the old platforms. Companies using old platforms have to consider HTTP Event Collector (HEC), and then they have to change their infrastructure setup in order to fulfill that setup. In order to have Google and Splunk set up in my organization, if I have to change my existing infrastructure connectivity or setup, that might incur more cost or more investment for me to have Cribl and Splunk. Cribl should provide compatibility, or else the tool's developers should speak to the people of such organizations and understand the challenges. Cribl could have developed some version that can give backward compatibility.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
10%
Healthcare Company
8%
Government
7%
Educational Organization
54%
Computer Software Company
7%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Cribl?
I am not aware of the pricing details, however, I know they use a credit format for billing.
What needs improvement with Cribl?
At the moment, I don't have specific feedback on what can be improved as I do not work with Cribl daily. Perhaps more flexibility in terms of metrics would be helpful.
What is your primary use case for Cribl?
I am using Cribl to have everything centralized in one tool in terms of data collection. We were working with different Splunk customers, and Cribl helps collect data and then send it to an S3 buck...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Cribl vs. New Relic and other solutions. Updated: March 2025.
842,388 professionals have used our research since 2012.