Cross-Enterprise Application Performance Management vs New Relic comparison

Cross-Enterprise Applicatio...

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Cross-Enterprise Application Performance Management are two prominent tools used for managing application performance. While many find New Relic's pricing and support options more satisfactory, Cross-Enterprise is noted for its advanced troubleshooting capabilities, making it a superior choice for critical operations.

Features: New Relic offers comprehensive monitoring, real-time insights, and robust analytics. Cross-Enterprise Application Performance Management provides advanced troubleshooting capabilities, detailed transaction tracking, and extensive scalability, making it better suited for critical operations.

Room for Improvement: New Relic could benefit from more customization options, advanced reporting tools, and enhanced alert mechanisms. Cross-Enterprise Application Performance Management users highlight the need for simplified configuration, better integration capabilities, and a more intuitive user interface.

Ease of Deployment and Customer Service: New Relic has a straightforward deployment process and effective customer support, making it accessible to a wide range of businesses. Cross-Enterprise Application Performance Management is more complex to deploy but is backed by high-quality customer service that assists with its sophisticated setup.

Pricing and ROI: New Relic users report favorable setup costs and a good return on investment due to its practical pricing model. Cross-Enterprise Application Performance Management, despite its higher initial costs, is considered worth the investment by users because of its comprehensive and in-depth features.

To learn more, read our detailed Cross-Enterprise Application Performance Management vs. New Relic Report (Updated: April 2025).

Cross-Enterprise Application Performance Management vs. New Relic

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cross-Enterprise Applicatio...

Ranking in Application Performance Monitoring (APM) and Observability

49th

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.0%, down from 0.0% compared to the previous year. The mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mohammed Shahpoup

Senior Deputy Manager, ITSM Architect at ICT Misr

Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly

My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support and documentation are quite good."

"All solutions from Broadcom are very easy to install."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

"It offers helpful user metrics so we can learn more about the user experience."

"New Relic has helped us in terms of the optimizing our print and loading times."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"The most valuable feature of New Relic is its ease of use."

"The solution is quite stable."

More New Relic pros

Cons

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."

"They lack support and presence in Egypt."

"The solution only supports the cloud platform and not on-premises."

"The price could improve."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"They should bring the pricing down to be more competitive."

"It would be nice if there were pre-made dashboards."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

More New Relic cons

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."

"Cost is significant with a lot of extras."

"It would be nice if we could buy it annually instead of monthly."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I think the pricing is reasonable."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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847,862 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

53%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?

I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...

What needs improvement with Cross-Enterprise Application Performance Management?

What is your primary use case for Cross-Enterprise Application Performance Management?

At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

Elastic Observability vs New Relic

Comparisons

No data available

Dynatrace vs New Relic

Compared 12% of the time

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Azure Monitor vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

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Product Reports

Application Performance Monitoring (APM) and Observability

April 2025

Cross-Enterprise Application Performance Management report

Download Cross-Enterprise Application Performance Management product report

Download New Relic product report

March 2025

Also Known As

CA Cross-Enterprise Application Performance Management

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

NIIT Technologies, Cetip Safeguards

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club