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Cross-Enterprise Application Performance Management vs OpenText Diagnostics comparison

Broadcom and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #49 with an average rating of 7.0, while OpenText is ranked #65. Broadcom holds a 0.0% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.
OpenText Diagnostics
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  • 272 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and Cross-Enterprise Application Performance Management are application performance monitoring tools. Despite OpenText Diagnostics having favorable pricing and support, users prefer the advanced features of Cross-Enterprise Application Performance Management, considering it worth the higher cost.

What features are offered by OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics offers detailed monitoring capabilities, real-time analytics, and straightforward deployment. Cross-Enterprise Application Performance Management provides comprehensive diagnostics, scalability, and extensive application coverage with a robust feature set.

What areas of improvement can be found in OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics needs more intuitive configuration, richer reporting functionalities, and enhanced user interface. Cross-Enterprise Application Performance Management requires better integration with third-party software, improved user guides, and more user-friendly customization options.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics is noted for its straightforward deployment and responsive support team. Cross-Enterprise Application Performance Management also receives positive remarks for its deployment process but requires more setup time.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Cross-Enterprise Application Performance Management?

OpenText Diagnostics users value the lower setup costs, leading to quicker ROI. Cross-Enterprise Application Performance Management, though more expensive initially, delivers substantial long-term value, with users feeling the ROI justifies the higher price due to superior features and performance.

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To learn more, read our detailed Cross-Enterprise Application Performance Management vs. OpenText Diagnostics Report (Updated: April 2025).
Buyer's Guide
Cross-Enterprise Application Performance Management vs. OpenText Diagnostics
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
49th
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
65th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.0%, down from 0.0% compared to the previous year. The mindshare of OpenText Diagnostics is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mohammed Shahpoup - PeerSpot reviewer
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.
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RS
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All solutions from Broadcom are very easy to install."
"The technical support and documentation are quite good."
"The diagnostics and configuration are the solution's most valuable aspects."
"For banking and telecom solutions, it's been quite useful."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
 

Cons

"They lack support and presence in Egypt."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"The interface could be more user friendly."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
 

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
Information not available
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Manufacturing Company
11%
Computer Software Company
11%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
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What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
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What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
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Earn 20 points
 

Comparisons

No data available
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Compared 32% of the time
Broadcom DX Application Performance Management vs OpenText Diagnostics Logo
Broadcom DX Application Performance Management vs OpenText Diagnostics
Compared 26% of the time
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
Cross-Enterprise Application Performance Management reportDownload Cross-Enterprise Application Performance Management product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
OpenText Diagnostics reportDownload OpenText Diagnostics product report
 

Also Known As

CA Cross-Enterprise Application Performance Management
Micro Focus Diagnostics, MF Diagnostics
 

Overview

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom
Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.
OpenText
 

Sample Customers

NIIT Technologies, Cetip Safeguards
BSkyB, Alior Bank
Buyer's Guide
Cross-Enterprise Application Performance Management vs. OpenText Diagnostics
April 2025
Free Report: Cross-Enterprise Application Performance Management vs. OpenText Diagnostics
Find out what your peers are saying about Cross-Enterprise Application Performance Management vs. OpenText Diagnostics and other solutions. Updated: April 2025.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.