Executive SummaryUpdated on Apr 20, 2025
CyberArk Endpoint Privilege Manager and Zscaler Zero Trust Exchange Platform compete in the realm of security solutions, with CyberArk being more recognized for its enhanced control over administrative privileges and Zscaler for its strong cloud integration capabilities. CyberArk seems to have the upper hand due to its superior integration with enterprise infrastructures, which enhances security more significantly.
Features: CyberArk Endpoint Privilege Manager offers granular access control, credential detection, and automated password management, which are key in reducing risks associated with admin rights. Zscaler Zero Trust Exchange Platform provides robust security with features like VPN alternatives, integrated security protocols for web and application access, and ease of deployment across cloud environments.
Room for Improvement: CyberArk Endpoint Privilege Manager should enhance user interface simplicity, accelerate performance, and improve integration with other security tools. It also needs better Linux support and more customizable policy management. Zscaler Zero Trust Exchange Platform faces issues with latency, high pricing, and lacks detailed policy configuration. Better support and enhanced reporting features are necessary and deployment flexibility in multi-tenant environments could be improved.
Ease of Deployment and Customer Service: CyberArk Endpoint Privilege Manager supports hybrid, on-premises, and cloud deployments but faces a learning curve and slow support response times. It requires technical expertise that often leads to reliance on support. Zscaler provides flexible cloud-based deployment and is noted for its user-friendliness, though support still needs improvement to meet growing demands. Both products receive similar customer satisfaction rates; however, CyberArk could lessen certification hurdles for support access.
Pricing and ROI: CyberArk Endpoint Privilege Manager is often seen as costly, aimed at large enterprises, yet delivers significant ROI through better security and resource efficiency. Zscaler Zero Trust Exchange Platform also presents high cost concerns, primarily due to its gateway pricing model though it offers valuable feature integration. Despite the expense, both platforms offer scalability with Zscaler catering to large user bases, providing efficient security and operational benefits.
