CyberArk Endpoint Privilege Manager and Zscaler Zero Trust Exchange Platform both focus on cybersecurity solutions, offering strong features for enterprise-level protection. CyberArk seems to have the upper hand in integration and access management, while Zscaler excels in ease of connection and comprehensive internet security.
Features: CyberArk Endpoint Privilege Manager is notable for its password management, session management, and threat detection. It effectively manages user application privileges and helps protect against ransomware, making it suitable for large enterprises. Zscaler Zero Trust Exchange Platform stands out with its Internet Access and Private Access features, delivering exceptional scalability and performance. Its integrated CASB solutions offer robust security tools, and the platform is known for seamless VPN connections.
Room for Improvement: CyberArk could enhance its user management interface and integration with Linux and third-party applications. Improvements in reporting tools and automated onboarding are also needed, as users find its structure complex. Zscaler needs to address the high cost of implementation and responsiveness in support. Users mention its high pricing for additional features, and the interface could be more intuitive. Both platforms can better their user interfaces and integration, though CyberArk’s complexity and Zscaler’s pricing are common worries.
Ease of Deployment and Customer Service: CyberArk Endpoint Privilege Manager offers flexible deployment across on-premises, hybrid, and cloud environments, suitable for diverse setups. However, its technical support receives varied satisfaction, with some concerns about availability. Users value its knowledge base for troubleshooting. Zscaler Zero Trust Exchange Platform is adaptable for hybrid cloud, private cloud, and on-premises deployments, with mixed support reviews. It is praised for quick assistance but faces complexity in ticket creation. CyberArk’s deployment suits varied infrastructures, while Zscaler is notable for cloud adaptability, yet both need improvements in customer support for faster resolutions.
Pricing and ROI: CyberArk is considered expensive, justified by its feature set and reliability in security enhancement. Though complex and costly, it offers good value for enterprises by reducing risk. Quantifying ROI is challenging, but it effectively reduces breach vulnerabilities. Zscaler also incurs high costs, with flexible user-based licensing. Despite seeming pricey with its cloud-first approach, the integration of security features is valued. Both solutions appear cost-prohibitive initially but offer significant protection and ROI, with Zscaler providing scalable pricing, and CyberArk maintaining strong market value.
