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CyberArk Privileged Access Manager vs Delinea Privileged Access Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
CyberArk Privileged Access Manager enhances security by automating tasks, improving compliance, reducing breaches, and increasing efficiency and ROI.
No sentiment score available
 

Customer Service

Sentiment score
6.5
CyberArk's support is efficient and knowledgeable, but challenges exist in response times, communication, and handling complex cases.
Sentiment score
8.0
Delinea Privileged Access Service provides strong technical support, with most users satisfied despite occasional delays or insufficient responses.
Response times seem to correlate with the strength of the relationship with the CyberArk account manager, with quicker responses when rapport is strong.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
CyberArk's customer service has improved recently and is now very responsive.
Delinea has very good support, rating them an eight or nine out of ten.
 

Scalability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager is highly scalable and versatile, though complexity in licensing and configurations may pose challenges.
Sentiment score
7.5
Delinea Privileged Access Service is highly scalable for various company sizes, but some users note resource limitations in cloud environments.
We started small and expanded it to an enterprise level, and are now moving to the cloud for further growth.
We have different operating systems, database systems, and decentralized infrastructure.
I find SaaS to be more promising in scalability.
 

Stability Issues

Sentiment score
7.8
CyberArk Privileged Access Manager is stable, with issues mainly from configuration, infrastructure, or resource limitations rather than the software.
Sentiment score
8.5
Delinea Privileged Access Service is highly stable and efficient, praised for performance and fewer installations compared to rivals.
Proper fine-tuning and expertise ensure the product performs well.
It has a large customer base and positive feedback within my network.
Overall, the stability of the solution is high.
Delinea is considered robust and straightforward compared to CyberArk.
 

Room For Improvement

CyberArk Privileged Access Manager needs UI, integration, and performance improvements, simpler setup, cost-effectiveness, and more plugins for usability.
Delinea Privileged Access Service needs better third-party integrations, technology support, user-friendliness, pricing, and competitive innovation improvement.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
In the long term, I would like to see these processes simplified, especially for on-premise installations.
Incorporating automated onboarding and offboarding features directly into the product would reduce the maintenance burden on administrators.
CyberArk sets the trend, and other OEMs follow it.
 

Setup Cost

CyberArk Privileged Access Manager is costly, especially for small businesses, though discounts exist for larger purchases.
Delinea Privileged Access Service offers competitive device-based pricing, with costs impacted by infrastructure growth and required add-ons.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk is expensive compared to other products I know.
CyberArk's SaaS solution is particularly expensive.
The difference is in the range of a few hundred dollars.
 

Valuable Features

CyberArk Privileged Access Manager enhances security with password management, session monitoring, integration flexibility, and real-time auditing for compliance.
Delinea Privileged Access Service offers secure MFA access, auditing, role-based management, Azure integration, cloud deployment, and detailed reporting.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
For me, CyberArk Privileged Access Manager's most valuable features are password and session management.
After giving access, it continually checks if the user is the same user.
The priority for major OEMs is now cloud-based solutions, ensuring security and efficiency.
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
3rd
Ranking in Privileged Access Management (PAM)
1st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
197
Ranking in other categories
User Activity Monitoring (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
Delinea Privileged Access S...
Ranking in Enterprise Password Managers
11th
Ranking in Privileged Access Management (PAM)
12th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Privileged Access Management (PAM) category, the mindshare of CyberArk Privileged Access Manager is 20.9%, down from 23.8% compared to the previous year. The mindshare of Delinea Privileged Access Service is 3.1%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

SatishIyer - PeerSpot reviewer
Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK
When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time. PTA is essentially the monitoring interface of the broker (e.g. Privileged Access Management, the Vault, CPM, PSM, etc.), and it's where you can capture your broker bypass and perform related actions. For this reason, we thought that this kind of mapping would be required, but CyberArk informed us that they did not have the capability we had in mind with regard to MITRE ATT&CK. I am not sure what the situation is now, but it would definitely help to have that kind of alignment with one of the more well-known frameworks like MITRE. For CyberArk as a vendor, it would also help them to clearly spell out in which areas they have full functionality and in which ares they have partial or none. Of course, it also greatly benefits the customers when they're evaluating the product.
Siva Jp - PeerSpot reviewer
Very cost-effective and provides secure access to environments
It is difficult to integrate the product with other IT systems. We must contact professional service support. We do not have any control over it since it is a SaaS solution. We must go through Delinea’s PS team for all the integrations. We provide the requirements, the thought process, and the ideology of the workflow. However, it can be executed only by the PS team because we don't have any control or access to the application. As a SaaS consumer, I cannot do any custom scripting into the application. The PS team does all the customizations we require. The solution must improve the technical support.
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Top Industries

By visitors reading reviews
Educational Organization
32%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
10%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
CyberArk Privileged Access Manager comes at a high cost. But the solution is worth its price.
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about Delinea Privileged Access Service?
The solution provides secure access to environments.
What is your experience regarding pricing and costs for Delinea Privileged Access Service?
The difference in license cost is minimal, with CyberArk being slightly costly due to its market-leading position. The difference is in the range of a few hundred dollars.
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Centrify Privileged Access Service, Centrify Zero Trust Privilege Services, Centrify Zero Trust Privilege, Centrify Infrastructure Services, Centrify Server Suite, Centrify Privilege Service
 

Learn More

Video not available
 

Overview

 

Sample Customers

Rockwell Automation
Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft
Find out what your peers are saying about CyberArk Privileged Access Manager vs. Delinea Privileged Access Service and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.