Digital.ai Agility vs ServiceNow DevOps comparison

"With some of the other tools, you have to buy 20 different plugins to get to the same capability that comes with the basic Agility capability."

"For visualization capabilities, the automation capabilities make it possible to support the different personas. The features and capabilities are excellent and come with excellent support."

"It allows my clients to have one central tool to manage their agile projects."

"Agility is highly flexible. It can do much more than what our client is doing with it. They use it in a defined way. Some at that company have a much broader knowledge of agile and SAFe, but they're given applications and a mandated way to work. We had to work within their parameters and provide an accurate transition so the data would be mapped and pushed through."

"It can generate reports showing a burndown chart, burnup chart, and the planned vs actual velocity."

"I have found the ease of CACD integration to be the most valuable feature."

"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."

"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."

"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."

"The machine learning features are a new capability but could be improved. This is being worked by Digital.ai currently. Multicolor simulation, specifically, could be improved."

"In my work as a contractor, it's always frustrating when a client has multiple software applications that don't talk to each other and they all perform the same function. That presents a huge challenge between their IT groups."

"Improve how to create and track releases. Currently, I have to create child projects."

"The user interface can be improved by adding Save, Edit, Add, Cancel, and Return buttons to the popup windows that are displayed when you click on a child item."

"There is room for improvement in getting the analytics portion of the solution more integrated with the rest of it."

"Pricing is our biggest concern with the solution."

"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."

"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."

"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

"Comparing the pricing to other products, I think this solution is in the middle."

"You get what you pay for. Don't let your development teams dictate what the portfolio management team should use as the main tool."

"Though it is an expensive solution, it is an affordable one, in my opinion."

"It's very expensive, so some organizations can't afford the additional license."

"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"