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Digium Asterisk vs Genesys PureConnect comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Digium Asterisk
Ranking in Unified Communications
4th
Ranking in IP Telephony & Unified Communications
3rd
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Genesys PureConnect
Ranking in Unified Communications
7th
Ranking in IP Telephony & Unified Communications
2nd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (3rd), Contact Center Infrastructure (5th)
 

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of Digium Asterisk is 7.9%, down from 15.1% compared to the previous year. The mindshare of Genesys PureConnect is 3.2%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

AK
Jul 19, 2018
Call recording, call logging, and the stability are pivotal features for our clients
We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.
Mohamed-Saber - PeerSpot reviewer
Dec 22, 2022
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are call recording, call logging, and the stability."
"Can integrate with a lot of gateways in voice."
 

Cons

"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
"Customer support can sometimes be delayed."
 

Pricing and Cost Advice

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
15%
Comms Service Provider
10%
Healthcare Company
7%
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
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What do you like most about Genesys PureConnect?
Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
 

Also Known As

Asterisk
Interactive Intelligence Customer Interaction Center, CIC
 

Learn More

 

Overview

 

Sample Customers

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: October 2024.
814,649 professionals have used our research since 2012.