PagerDuty Operations Cloud and DX NetOps are two prominent products in the operations management space. Users are generally happier with the support and pricing of PagerDuty Operations Cloud, but DX NetOps is favored for its extensive features, making it a worthwhile investment.
Features: PagerDuty Operations Cloud is praised for its real-time alerting, incident management, and integration capabilities. DX NetOps stands out with its comprehensive network monitoring, predictive analytics, and scalability. While both have valuable features, DX NetOps offers more extensive network-focused functionalities.
Room for Improvement: Users of PagerDuty Operations Cloud suggest better automation and enhanced reporting. For DX NetOps, users desire a more intuitive learning curve and improved documentation. The areas for improvement are unique to each product's focus, with PagerDuty Operations Cloud needing more automation and DX NetOps requiring better user guidance.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud is generally seen as easier to deploy with strong customer support. DX NetOps has a steeper deployment process but provides detailed customer service once configured. The initial setup is simpler with PagerDuty Operations Cloud, while DX NetOps offers thorough assistance post-deployment.
Pricing and ROI: PagerDuty Operations Cloud is considered more cost-effective with a good ROI. DX NetOps, although more expensive, delivers high value due to its robust features, making the cost justifiable for businesses needing advanced network solutions. Pricing is a strength for PagerDuty Operations Cloud, with DX NetOps being a strategic investment for its superior capabilities.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
The product is very scalable, to the maximum.
The product was highly scalable, with no limits on the number of applications or event routing rules.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
It would be useful to have more AI features.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
DX NetOps by CA Technologies, a Broadcom company, improves your time to value through advanced AI capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures. DX NetOps accomplishes this through high scale, unified network monitoring that enables full-stack analytics for assuring traditional and modern architectures. DX NetOps converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams. Complimented by our AIOps solution, DX NetOps enables IT teams to establish proactive, autonomous remediation capabilities across the applications, infrastructure, and networks that fuel superior user experiences.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
