We performed a comparison between DX Spectrum and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"Scalability is a highly rated feature of this solution. It is better than some of the other tools that I've used in terms of scalability. We scaled it to tens of thousands of devices."
"It is easy to navigate."
"All networks (or network equipment) are monitored through CA Spectrum."
"Discovery: Scheduled, on-demand, synchronized with eHealth."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"This product provides good visibility into applications at the backend."
"Stability has been good. We really have not had any issues."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I like the solution due to the fact that it's scalable."
"It is flexible. You can tune it, more or less, as you want."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It helps streamline management and processes."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is easy to use and simple to learn."
"It is a product that is familiar for a lot of users."
"Make it easier to certify devices."
"For us, the implementation was quite complex but it's because of the large number of different environments we're dealing with."
"DX Spectrum could be improved by them getting rid of the Java console. It would also be better with Turkish language support."
"We have had some issues with the spec server and the high availability replication of data. It fails over well, but it does not come back very well. We get duplicated events."
"The platform is complicated to use."
"There should be a facility to integrate with other monitoring applications that are currently running in the environment."
"We have had one support issue that's been open for a couple of months, and it is currently open."
"I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The pricing is high."
"The setup and deployment could be simplified, and the pricing could improve."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"It should have better integrations with other solutions."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
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DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. DX Spectrum is rated 8.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and Nagios XI, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Spectrum vs. ServiceNow IT Operations Management report.
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