DX Unified Infrastructure Management and LogicMonitor are both leading tools in IT infrastructure management. Users generally find the features and performance of LogicMonitor more satisfactory, while DX Unified Infrastructure Management is preferred for its pricing and support.
Features: DX Unified Infrastructure Management offers comprehensive monitoring capabilities, scalability, and customizable dashboards. LogicMonitor is known for advanced and intuitive features, seamless cloud monitoring, and exceptional performance optimization, making it more valuable for larger and complex IT environments.
Room for Improvement: DX Unified Infrastructure Management could enhance its analytics capabilities, integration options, and user interface. LogicMonitor could improve its reporting functionalities, provide more customization options, and enhance alert accuracy. User feedback indicates DX Unified Infrastructure Management has more areas for improvement.
Ease of Deployment and Customer Service: Both products have straightforward deployment, but LogicMonitor tends to have quicker setup times. In terms of customer service, DX Unified Infrastructure Management receives positive feedback for responsive support, while LogicMonitor's support is considered good but less praised.
Pricing and ROI: DX Unified Infrastructure Management is recognized for its cost-effectiveness, offering significant ROI for its price. LogicMonitor, although higher in cost, justifies its pricing with its robust set of features and perceived long-term value.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Better support and more accessible resources are crucial.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.
LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.
What are LogicMonitor's key features?
What benefits or ROI should users expect?
LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.
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