EdgeVerve AssistEdge RPA vs NICE Robotic Automation comparison

Infosys and NICE are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #30 with an average rating of 6.8, while NICE is ranked #23 with an average rating of 7.5. Infosys holds a 0.7% mindshare in RPA, compared to NICE’s 0.6% mindshare. Additionally, 80% of Infosys users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

EdgeVerve AssistEdge RPA

Read 5 EdgeVerve AssistEdge RPA reviews

921 Views
623 Comparison Views

80% willing to recommend

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

876 Views
516 Comparison Views

62% willing to recommend

EdgeVerve AssistEdge RPA

NICE Robotic Automation

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between EdgeVerve AssistEdge RPA and NICE Robotic Automation based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. NICE Robotic Automation Report (Updated: October 2024).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. NICE Robotic Automation

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

EdgeVerve AssistEdge RPA

Ranking in Robotic Process Automation (RPA)

30th

Average Rating

6.8

Reviews Sentiment

4.8

Number of Reviews

Ranking in other categories

No ranking in other categories

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

23rd

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of EdgeVerve AssistEdge RPA is 0.7%, down from 0.8% compared to the previous year. The mindshare of NICE Robotic Automation is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Harish G V

Senior RPA Developer at TriNet Group

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"Good email automation and XL automation."

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"The deployment of NICE Robotic Automation is easy."

"Provides good automation features."

Cons

"Lacks integration with third party tools."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"There are a few areas for improvement in the installation phase"

"There is a need for NICE robotics to be more user-friendly."

Pricing and Cost Advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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Top Industries

By visitors reading reviews

Manufacturing Company

25%

Financial Services Firm

14%

Energy/Utilities Company

13%

Computer Software Company

10%

Computer Software Company

20%

Financial Services Firm

15%

Educational Organization

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about EdgeVerve AssistEdge RPA?

The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial.

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities for any company, so we're still b...

See all answers

What is your primary use case for EdgeVerve AssistEdge RPA?

We use it to scrape websites. We scrape the updates and provide the details as a database to the user. We use AssistEdge to process and compare data on websites. Then, there is a process automation...

See all answers

What do you like most about NICE Robotic Automation?

Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...

See all answers

What is your experience regarding pricing and costs for NICE Robotic Automation?

In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...

See all answers

What needs improvement with NICE Robotic Automation?

There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...

See all answers

Comparisons

UiPath vs EdgeVerve AssistEdge RPA

Compared 58% of the time

Automation Anywhere vs EdgeVerve AssistEdge RPA

Compared 22% of the time

Microsoft Power Automate vs EdgeVerve AssistEdge RPA

Compared 11% of the time

Blue Prism vs EdgeVerve AssistEdge RPA

Compared 10% of the time

More EdgeVerve AssistEdge RPA Competitors

UiPath vs NICE Robotic Automation

Compared 59% of the time

Blue Prism vs NICE Robotic Automation

Compared 25% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 16% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Download EdgeVerve AssistEdge RPA product report

Buyer's Guide

NICE Robotic Automation

November 2024

Download NICE Robotic Automation product report

Also Known As

AssistEdge RPA

No data available

Learn More

Infosys

NICE

Overview

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Sample Customers

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

EdgeVerve AssistEdge RPA vs. NICE Robotic Automation

October 2024

Free Report: EdgeVerve AssistEdge RPA vs. NICE Robotic Automation

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