eG Enterprise and Huawei eSight compete in the IT monitoring solutions category. eG Enterprise seems to have the upper hand due to its comprehensive monitoring capabilities and superior customer service.
Features: eG Enterprise offers extensive monitoring capabilities with a single pane of glass, end-to-end service monitoring across seven OSI layers, and detailed Citrix environment monitoring. It provides insights into user sessions and real-time diagnostics with significant visibility across applications, networks, and hardware. Huawei eSight focuses on network and device management with strong support for Huawei products, emphasizing integration and ease of use. It offers efficient monitoring of storage and resource availability along with device-specific insights.
Room for Improvement: eG Enterprise could improve interface design, expand containerized service monitoring, and enhance IPM capabilities. Users request a more intuitive navigation experience and reduction in configuration complexity. Huawei eSight would benefit from better automation, broader device compatibility, and improved alert management. It also requires advancements in reporting and API integration to meet user expectations.
Ease of Deployment and Customer Service: eG Enterprise uses robust on-premises deployment with outstanding customer service and technical support, noted for responsiveness and problem-solving capabilities. Huawei eSight offers similar deployment efficiency but faces criticism for inconsistent tech support and limited solution flexibility, needing improvement in support quality.
Pricing and ROI: eG Enterprise is seen as cost-effective with flexible licensing options, leading to reduced service costs and improved operational efficiency. Users report significant ROI gains. Huawei eSight is competitively priced for Huawei environments but faces challenges with pricing complexity and feature limitations, impacting perceived value.
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.
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