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Entrust Identity Enterprise vs Fortinet FortiAuthenticator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
8.3
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but some users experience delays with complex issues.
At times, some technical staff lack knowledge, which delays issue resolution.
 

Room For Improvement

No sentiment score available
Sentiment score
6.8
Fortinet FortiAuthenticator faces usability, integration, and support challenges, with users seeking easier updates, customization, automation, and better pricing.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
 

Scalability Issues

No sentiment score available
Sentiment score
8.0
Fortinet FortiAuthenticator offers scalable licensing for medium to enterprise use, praised for flexibility and effectiveness in various environments.
 

Setup Cost

No sentiment score available
Sentiment score
4.8
Fortinet FortiAuthenticator is cost-effective with flexible licensing, though extra charges for features may apply, adapting to market trends.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
Fortinet FortiAuthenticator is stable and reliable with minor issues, improved by updates and support, offering room for improvement.
 

Valuable Features

No sentiment score available
Sentiment score
6.8
Fortinet FortiAuthenticator simplifies user authentication with robust features, seamless integration, and centralized identity management for enhanced security and efficiency.
We use multi-factor authentication for enhancing security.
 

Categories and Ranking

Entrust Identity Enterprise
Ranking in Authentication Systems
10th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (9th)
Fortinet FortiAuthenticator
Ranking in Authentication Systems
3rd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
 

Mindshare comparison

As of November 2024, in the Authentication Systems category, the mindshare of Entrust Identity Enterprise is 1.8%, up from 1.6% compared to the previous year. The mindshare of Fortinet FortiAuthenticator is 8.9%, up from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Iwegbue Godspower Isioma - PeerSpot reviewer
Provides strong authentication feature, which requires users to enter a one-time password (OTP)
The main issue I've noticed pertains to setting up the desktop client on virtual machines in Azure, GCP, or AWS, specifically for Entrust Identity Enterprise intended for on-premises use. It works for on-premises, but I'm not sure if it's fully supported in cloud environments. If support were added, it would function perfectly with on-premises configurations. So, it functions well on-premises, but integrating it with cloud services like AWS or Azure could be challenging. There are issues with cloud integrations, such as Azure, AWS, and GCP.
Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
15%
Government
7%
Healthcare Company
6%
Computer Software Company
19%
Government
8%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Entrust IdentityGuard?
The main issue I've noticed pertains to setting up the desktop client on virtual machines in Azure, GCP, or AWS, specifically for Entrust Identity Enterprise intended for on-premises use. It works ...
What is your primary use case for Entrust IdentityGuard?
I use it for an extra layer of security, that is two-factor authentication (2FA).
What advice do you have for others considering Entrust IdentityGuard?
I would recommend it. I've used it for three years now, and I'm very happy with it. Overall, I would rate the solution a nine out of ten.
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The pricing is about three on a scale where ten is low. Pricing should be more flexible.
What needs improvement with Fortinet FortiAuthenticator?
FortiAuthenticator should integrate with other applications. I currently use Google Authenticator and Office Authenticator, and it would be better if FortiAuthenticator could be added to other appl...
 

Also Known As

IdentityGuard
FortiAuthenticator
 

Overview

 

Sample Customers

Bank of New Zealand, CRISIL, Banco Mercantil, G_teborg University, Ministry of Economic Development of New Zealand, Ocean Systems, Skanska, Societe Generale, Susquehanna Bancshares
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about Entrust Identity Enterprise vs. Fortinet FortiAuthenticator and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.