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Fidelis Elevate vs Trend Vision One comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users experienced increased ROI with Fidelis Elevate due to improved threat detection, prevention, automation, analytics, and overall security efficiency.
Sentiment score
6.7
Trend Vision One delivers ROI by reducing costs, improving automation, and enhancing threat detection, despite challenging revenue impact quantification.
Thankfully, we also had cyber security insurance, and the insurance covered the incidents because, through Trend Micro and the implementation of the solution, along with the data it provided, we were able to demonstrate what had happened.
Trend Vision One has improved our ROI by 30 percent.
 

Customer Service

Sentiment score
9.0
Customers rate Fidelis Elevate's technical support as excellent with high satisfaction due to helpfulness, perfect assistance, and seamless communication.
Sentiment score
7.0
Trend Vision One's service is praised for quick support but criticized for occasional delays and communication issues, varying by tier.
It's not just about high-level support with the chatbot; rather, when an issue occurs, we have the experts on-site and ready to respond swiftly, which is crucial.
To improve support, the company should streamline communication and reduce response times.
The engineers are not readily available.
 

Scalability Issues

Sentiment score
8.0
Fidelis Elevate is highly rated for scalability, easily accommodating storage, resources, and licenses for small to enterprise-level organizations.
Sentiment score
7.9
Trend Vision One is praised for its scalability, seamless integration, cloud flexibility, and ability to handle diverse client requirements.
We found that it scales easily.
 

Stability Issues

Sentiment score
8.1
Users find Fidelis Elevate stable with minor issues, usually resolved promptly, resulting in high stability ratings.
Sentiment score
8.2
Trend Vision One is highly rated for stability, with minimal issues and strong performance across various environments.
 

Room For Improvement

Fidelis Elevate users criticize its Windows Server dependency, endpoint report quality, complexity, cost, and email security efficacy.
Trend Vision One needs improved reporting, integration, usability, performance, support, and expanded features for user satisfaction.
The deployment can be complex, and we'd like an easier process, especially when integrating with on-prem and cloud environments.
There is increasingly a blending of the traditional OT world, which requires a specific focus, as OT devices often don't use standard Ethernet protocols and similar technologies.
For XDR threat investigation, there is not enough documentation about how to search for different keywords.
 

Setup Cost

Trend Vision One offers competitive pricing with flexible subscription options, despite perceived complexity from recent credit system changes.
The pricing is fair and not on the higher side.
Trend Vision One offers a competitive price-to-value ratio.
Regarding the prices we've experienced, we consider Trend Micro to be competitive.
 

Valuable Features

Fidelis Elevate excels in network visibility, remote access, data retrieval, anomaly detection, and cross-platform incident response tools.
Trend Vision One excels in centralized management, threat detection, integration, and AI-enhanced security, offering comprehensive insights and automation.
The most important features of Vision One include visibility, AI integration, attack pattern analysis, predictive analytics, and centralized visibility and management across protection layers.
Its ability to identify unmonitored endpoints and perform log inspection, which establishes operational baselines and detects anomalies, proves invaluable for threat identification.
The most critical feature of Vision One is that it gives us a single console for threat management.
 

Categories and Ranking

Fidelis Elevate
Ranking in Endpoint Detection and Response (EDR)
38th
Ranking in Network Detection and Response (NDR)
13th
Ranking in Extended Detection and Response (XDR)
23rd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Threat Deception Platforms (6th), SSL/TLS Decryption (2nd), Managed Detection and Response (MDR) (24th)
Trend Vision One
Ranking in Endpoint Detection and Response (EDR)
4th
Ranking in Network Detection and Response (NDR)
3rd
Ranking in Extended Detection and Response (XDR)
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
66
Ranking in other categories
Attack Surface Management (ASM) (2nd), AI-Powered Cybersecurity Platforms (3rd)
 

Featured Reviews

Mostafa Ameen - PeerSpot reviewer
Advanced threat detection capabilities with comprehensive incident response features providing robust cybersecurity for organizations
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The challenge arises when attempting to rectify protection rules, causing confusion. It would be beneficial to enhance Rigixs Query. I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls.
DavidBowman - PeerSpot reviewer
It improves the detection speed, but it could be more customizable
They need to stop changing Vision One once a week. They're in a hurry to change things so badly and so fast that I can't find where stuff is half the time, which is a challenge sometimes. I've given one piece of feedback to their product guys. One thing that they're trying to make is a SIEM. It's a product where you input all the logs from your tools, and it creates additional insights into how things look. They've been kind of playing the "me too" game on that, even though that's not what I bought the product for. They have a new gateway where I can take my firewall of email logs and send it over there. In theory, it's supposed to do a more comprehensive evaluation of all my stuff to improve that risk index score. I'm not impressed with it, and I've told them as much. I feel if you're good at something, you should keep working on that and not try to be all the things to all the people. I bought a different email solution even though it would have been 10 times easier to just stay with their email solution because they aren't great at it. They are great at other things, but they're playing the "me too" game with some of their products. Their competitors do this, so they should be doing this, too. They need to pick a product and keep being good at that. If they're going to roll new things out, they should do it but do it right. They have a button to isolate an endpoint because it looks bad, but it doesn't usually work. I've had no chance to argue with the product guys to show them examples of how their button doesn't work. You think it does, but it doesn't work in a real environment. That can be a challenge sometimes. I can see in the data showing what is a false positive. But it doesn't save me time helping them figure out how to fix the problem in their engine. It can help me identify it as a false positive, but it doesn't apply that consistently. It will ignore the false positive for that device, but if they start detecting a false positive on Apple devices, I have eight thousand Apple devices and get 8,000 alerts. I can tell that specific false positive, but it doesn't learn from that particularly well. We use the executive dashboards, but I don't find them particularly useful. One is the ability to customize. That has gotten a little better, and it'll be better in the future. Most of what they have on there are data points that are generic and not particularly actionable. That's why it's called an executive dashboard. Executives want to see if we are secure, but it's hard for me to find out why our attack surface risk went down by x percentage. I don't know. It says that on the dashboard, but it doesn't give me specific details about why. I find it confuses my executives, and it's not useful for me because it doesn't give me things to work on. It will give me generic things on the executive dashboard like you have a thousand accounts with an old password. Those are big generic things, but I also can't tell it that our password policy is different from what your automatic detection model means, and I don't have a problem with that, so quit lowering my risk score. The risk score is useless. In theory, it's based on the random intelligence they're getting from their various customers. I'm in K-12 education, so they have a decent amount of K-12 customers, but it's a subset, and the baseline of what's common in K-12 education is not the same. There's not enough data to make that particularly clean or useful. Vision One is not custom, and that's part of my beef. That index score is based on whatever random report they're looking at from their data sources at any given moment in time. It's nice, but I'd rather have one that's based on your particular circumstances. Instead, it's saying that the number one attack threat surface for school districts is email phishing. It's too generic.
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
12%
Energy/Utilities Company
9%
Government
7%
Educational Organization
29%
Computer Software Company
17%
Financial Services Firm
5%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Fidelis Elevate?
It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly
What is your experience regarding pricing and costs for Fidelis Elevate?
It's somehow expensive. From one to ten, I would rate it a five. They need to improve the prices. It's very high. We lose customers for price. It's not always worth it for them. Even for enterprise...
What needs improvement with Fidelis Elevate?
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The ch...
What do you like most about Trend Micro XDR?
I appreciate the value of real-time activity monitoring.
What is your experience regarding pricing and costs for Trend Micro XDR?
Trend Vision One is cost-effective because it offers detailed reporting and environment control features.
What needs improvement with Trend Micro XDR?
Trend Micro could improve its support for non-third-party products and product integrations. Technical support in our region needs improvement.
 

Also Known As

Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud, Fidelis Managed Detection and Response, Fidelis Deception, Fidelis Decryption, Fidelis Endpoint, Fidelis Network
Trend Micro XDR, Trend Micro XDR for Users, Trend Vision One - XDR for Networks
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

First Midwest Bank
Panasonic North America, Decathlon, Fischer Homes, Banijay Benelux, Unigel, DHR Health,
Find out what your peers are saying about Fidelis Elevate vs. Trend Vision One and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.