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Fortinet FortiAuthenticator vs Thales Authenticators comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
3rd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
59
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
Thales Authenticators
Ranking in Authentication Systems
16th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 8.5%, up from 7.7% compared to the previous year. The mindshare of Thales Authenticators is 2.6%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Gustavo Merighi - PeerSpot reviewer
Has an easy-to-use management interface and a straightforward initial setup process
Our primary use cases include multifactor authentication for VPN connections and access to security tools like jump servers and firewalls. We also use it to enhance security measures in an enterprise environment The most valuable feature is the YAML 2.0 integration. It has an easy-to-use…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is very easy."
"Simple to deploy, simple to use, and user-friendly."
"The product is stable and reliable."
"I appreciate its ability to provide multi-factor authentication, but it's primarily focused on this function."
"It reduces the need for network administrator intervention by allowing the user to perform their own registration and resolve their own password problems and issues."
"It has simplified network management, reduced operational costs, and ensured seamless connectivity across all our sites."
"The implementation has significantly improved access management within our organization."
"The tool's most valuable features are push notifications and integration with the FortiGate firewall. Push notifications provide an instant acceptance mechanism. When customers try to access SSL VPN, the solution sends a push notification to their mobile phone, and they can easily approve the access. The integration with FortiGate firewall is very easy if our customers use FortiGate for their firewall."
"I like how the solution allows me to support different types of hardware tokens and integrate with OTP."
"The most valuable feature of SafeNet Authentication Manager is authentication."
"We use this solution to log into virtual machines like VMware and VMware Horizon."
"The technical support services are good."
"Scalable and stable."
"One valuable feature is Thales' ability to provide off-site tokens."
 

Cons

"Fortinet FortiAuthenticator provides only authentication. It should also enable authorization services"
"The product must provide 2FA for applications."
"There is a room for improvement. The log is a bit difficult to access, and searching the log codes is also a bit difficult. So it would be much better if, when we open a log, it could provide detailed information about errors, reasons for failure, and such."
"It does the job I paid for, but the graphical interface could be improved."
"If you want some other FortiAuthenticator from one site to another site, you should have requirements, but really if you have authentication and directory or another solution, you should change the password of the authenticator between the solution and the directory and other things. So transfer of data and other information should be simpler."
"We have issues with HA (high availability). These should be addressed in future releases."
"Integration with some other enterprise applications could be improved."
"Lacks a simplified two-factor authentication process."
"The solution should allow for support of multi-tenant architecture."
"Lacks integration with other platforms."
"The stability could improve."
"We faced issues due to slow ticket responses, which improved over time."
"The problem with SafeNet is that it's not integrated with Microsoft 365."
"The product could be improved by adding more features for sending tokens via SMS or phone calls."
 

Pricing and Cost Advice

"I would start off with a VM including the base license and scale according to the number of users you need to authenticate."
"I price of the solution is expensive."
"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a seven."
"The platform provides a user-based pricing model rather than a subscription pricing model."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"It costs more to license the high-availability option."
"I rate the product price as two or three on a one-to-ten scale, where one is expensive, and ten is cheap."
"I rate its pricing a three to five out of ten."
"There is an annual licensing fee."
"Thales is more expensive than its competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
8%
Government
8%
Comms Service Provider
8%
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
What do you like most about Thales Authenticators?
We use this solution to log into virtual machines like VMware and VMware Horizon.
What needs improvement with Thales Authenticators?
Currently, the solution fulfills our requirements. We are very satisfied with its features, and do not have any specific ideas for improvement right now. Perhaps, in the future, three-factor authen...
What is your primary use case for Thales Authenticators?
Our employees, whether working on-site or remotely, use Thales Authenticators for two-factor authentication to log in to their laptops or PCs. This is our primary use case.
 

Also Known As

FortiAuthenticator
Gemalto Ezio, Ezio, Gemalto Authenticators, SafeNet Authentication Manager
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Standard Chartered Bank (SCB)
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Thales Authenticators and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.