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Fortinet FortiAuthenticator vs Thales Authenticators comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
4th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
59
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (9th), Multi-Factor Authentication (MFA) (3rd)
Thales Authenticators
Ranking in Authentication Systems
16th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 7.5%, up from 7.5% compared to the previous year. The mindshare of Thales Authenticators is 2.3%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Rias Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Gustavo Merighi - PeerSpot reviewer
Has an easy-to-use management interface and a straightforward initial setup process
Our primary use cases include multifactor authentication for VPN connections and access to security tools like jump servers and firewalls. We also use it to enhance security measures in an enterprise environment The most valuable feature is the YAML 2.0 integration. It has an easy-to-use…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product enables SSO."
"It integrates very tightly with the rest of the Fortinet ecosystem."
"Valuable features include the robust SSO features, when you have more complicated authentication within an organization. We can mix AD, Radius, Portal, SSO Portals (Google, etc.), and build our own environment. It is very flexible."
"The product is stable and reliable."
"The product's initial setup phase was easy. It is also easy to deploy."
"The initial setup is a valuable point on Fortinet products. Most of the time, putting the theory into practice on the devices is quite friendly and straightforward. As long as you can read English you can find your way around the solution and make it work. This is a high value point on Fortinet - the way everything is laid out in the web UI is user-friendly and quite straightforward. The UI is quite simple."
"The two-step authentication provides a higher level of security."
"The first valuable feature is being able to see everything on one platform. This includes logs and authentication failure."
"Scalable and stable."
"One valuable feature is Thales' ability to provide off-site tokens."
"I like how the solution allows me to support different types of hardware tokens and integrate with OTP."
"The technical support services are good."
"The most valuable feature of SafeNet Authentication Manager is authentication."
"We use this solution to log into virtual machines like VMware and VMware Horizon."
 

Cons

"The technical support team is bad."
"The user interface and clustering are areas with shortcomings that need improvement."
"A better integration with other vendors."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"The hardware aspect of the solution could be improved. We are not really able to understand the hardware capabilities of the device."
"Improvements in the product could start from the dashboard, overall customization, and configuration."
"Lacks a simplified two-factor authentication process."
"FortiAuthenticator should integrate with other applications."
"Lacks integration with other platforms."
"The problem with SafeNet is that it's not integrated with Microsoft 365."
"We faced issues due to slow ticket responses, which improved over time."
"The solution should allow for support of multi-tenant architecture."
"The product could be improved by adding more features for sending tokens via SMS or phone calls."
"The stability could improve."
 

Pricing and Cost Advice

"The product has affordable pricing compared to other vendors."
"It's not expensive."
"The solution is not very expensive."
"I rate the price of Fortinet FortiAuthenticator a three out of five."
"The product could be more competitively priced."
"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a seven."
"When we buy the Fortinet FortiAuthenticator device there is a comparison between price and security."
"You can pay as you go with them. You purchase a base license and add to it as needed."
"There is an annual licensing fee."
"Thales is more expensive than its competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
9%
Comms Service Provider
8%
Government
8%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
What needs improvement with Thales Authenticators?
Currently, the solution fulfills our requirements. We are very satisfied with its features, and do not have any specific ideas for improvement right now. Perhaps, in the future, three-factor authen...
What is your primary use case for Thales Authenticators?
Our employees, whether working on-site or remotely, use Thales Authenticators for two-factor authentication to log in to their laptops or PCs. This is our primary use case.
What advice do you have for others considering Thales Authenticators?
From our past years of experience, the solution is very smooth, and we have had a good experience with it. We would definitely recommend Thales to others for its reliability and features. I'd rate ...
 

Also Known As

FortiAuthenticator
Gemalto Ezio, Ezio, Gemalto Authenticators, SafeNet Authentication Manager
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Standard Chartered Bank (SCB)
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Thales Authenticators and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.