Fortra's Intermapper vs ThousandEyes comparison

Fortra and Cisco are both solutions in the Network Monitoring Software category. Fortra is ranked #84, while Cisco is ranked #6 with an average rating of 8.3. Fortra holds a 0.3% mindshare in NMS, compared to Cisco’s 3.7% mindshare. Additionally, 100% of Fortra users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

Fortra's Intermapper

Read 4 Fortra's Intermapper reviews

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232 Comparison Views

100% willing to recommend

ThousandEyes

Read 16 ThousandEyes reviews

5,951 Views
4,294 Comparison Views

100% willing to recommend

Fortra's Intermapper

ThousandEyes

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ThousandEyes and Fortra's Intermapper compete in the network monitoring solutions category. ThousandEyes has the upper hand due to its extensive cloud-based capabilities, global monitoring reach, and superior support and pricing value.

Features: ThousandEyes offers advanced cloud and internet-based monitoring, detailed path visualization, and comprehensive outage detection. It monitors both internal networks and external factors such as ISPs and cloud services. Fortra's Intermapper provides real-time mapping, network performance monitoring, and strong network visualization tools.

Room for Improvement: ThousandEyes could expand its real-time visualization capacities and enhance local network insights. It may improve user interface customizability and reduce initial setup costs. Fortra's Intermapper could integrate more cloud monitoring features, refine its global monitoring scope, and enhance scalability for larger enterprises.

Ease of Deployment and Customer Service: ThousandEyes provides easy cloud-based deployment with seamless integration and excellent responsive support. Fortra's Intermapper offers robust on-premise solutions with customizable setups and superior control over network configurations. ThousandEyes demonstrates a noted advantage in deployment simplicity with reliable customer service.

Pricing and ROI: ThousandEyes typically presents a higher initial setup cost with its comprehensive global monitoring capabilities, promising better ROI through detailed analytics and reporting features. Fortra's Intermapper is regarded as more budget-friendly upfront, offering long-term value with its visualization features.

To learn more, read our detailed Fortra's Intermapper vs. ThousandEyes Report (Updated: April 2025).

Buyer's Guide

Fortra's Intermapper vs. ThousandEyes

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

84th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ThousandEyes

Ranking in Network Monitoring Software

6th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (15th), Digital Experience Monitoring (DEM) (4th)

Mindshare comparison

As of April 2025, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.3%, up from 0.2% compared to the previous year. The mindshare of ThousandEyes is 3.7%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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Satyavrat Nirala

Founder at Mindclick Consulting Services

Offers user monitoring and Internet insights and include customer journeys

It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"It's all today portal-based which is a good feature for us."

"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."

"The company provides excellent service."

"The tool's most valuable feature is its scalability. It is a good tool for network admins."

"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."

"The solution's most valuable feature is the path analyzer, which identifies the node causing the errors."

"The authentication overall - including to the VPN and LAN - is excellent."

"One feature I liked is end-user monitoring."

"The most valuable features are integration and ease of use."

More ThousandEyes pros

Cons

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"The solution's network and reporting could be improved."

"ThousandEyes should expand its application monitoring to monitor some communication applications."

"There is room for improvement in terms of customization and user-friendliness."

"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."

"It's an expensive solution."

"I feel it needs more holistic integration. It needs more improvement."

"The tool does not provide features for application-level monitoring."

"The guest portal is hard to use."

More ThousandEyes cons

Pricing and Cost Advice

Information not available

"It is a quite expensive solution."

"The solution's pricing is cheap; I rate it a five out of ten."

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

"The solution is cheap."

"The solution costs several thousand dollars per year."

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Top Industries

By visitors reading reviews

Manufacturing Company

27%

Government

16%

University

10%

Computer Software Company

20%

Financial Services Firm

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

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What do you like most about ThousandEyes?

The solution is very easy to use.

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What needs improvement with ThousandEyes?

When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detaile...

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Compared 5% of the time

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Product Reports

Buyer's Guide

Network Monitoring Software

April 2025

Download Fortra's Intermapper product report

Buyer's Guide

ThousandEyes

April 2025

Download ThousandEyes product report

Also Known As

HelpSystems Intermapper

No data available

Overview

Fortra's software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Fortra

ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

Cisco

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

Fortra's Intermapper vs. ThousandEyes

April 2025

Free Report: Fortra's Intermapper vs. ThousandEyes

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