Freshsales vs monday.com comparison

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Freshsales

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Executive SummaryUpdated on Jan 11, 2026

Monday.com and Freshsales are products that compete in the project management and CRM spaces. While monday.com excels in pricing and support, Freshsales offers advanced CRM features, providing better value for businesses prioritizing CRM capabilities.

Features: Monday.com provides customizable dashboards, process automation, and a visual project management interface suitable for productivity tracking. Freshsales focuses on sales automation, contact management, and integrated phone systems, offering a robust CRM solution that excels in sales-oriented environments.

Room for Improvement: Monday.com can enhance its CRM capabilities to better compete with established CRM solutions and simplify its pricing structure to enhance user clarity. Additionally, the reporting feature could offer more in-depth analysis for project management needs. Freshsales can improve by streamlining its user interface for ease of use, offering more straightforward onboarding processes, and expanding integrations for more comprehensive business applications, which would make the platform more appealing to diverse businesses seeking seamless connectivity.

Ease of Deployment and Customer Service: Monday.com is known for its intuitive setup that allows teams to get started quickly, with readily accessible customer service. Freshsales also ensures seamless deployment with dedicated support but may require more onboarding time due to its CRM-focused features.

Pricing and ROI: Monday.com offers flexible pricing that scales with team size, often leading to a quicker ROI for project management users. Freshsales offers tiered pricing aimed at various business needs, which may lead to higher initial costs but promises strong long-term ROI for CRM enhancements.

To learn more, read our detailed Freshsales vs. monday.com Report (Updated: March 2026).

Freshsales vs. monday.com

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

23rd

Ranking in Opportunity Management

10th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Sales Force Automation (11th)

monday.com

Ranking in CRM

5th

Ranking in Opportunity Management

4th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

235

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (4th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Freshsales is 1.0%, up from 1.0% compared to the previous year. The mindshare of monday.com is 1.2%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.2%
Freshsales	1.0%
Other	97.8%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

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Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Email integration is easy."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"Freshsales is user-friendly, scalable and stable."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"The "My Week" view and task list are probably the most helpful for us - it's really great to set a project schedule and assign people to tasks."

"I like planning out steps within an item with dates."

"Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task."

"I like the update feature. It's almost like you can replace email with it. You can communicate on a particular item within monday.com, and then you can see the history of who commented, when they commented, what they said, and the reply to what they said. It's much easier to follow up on a particular item than have a thousand emails going back and forth. In a big project, you can usually have a ton of emails. If you use monday.com as a communication tool, you can almost eliminate email and have better tracking on what was done, when it was done, and what was said about the items. That's probably my favorite feature."

"The solution has helped us keep track of our work, by helping us keep organized in an environment that is friendly and easy to navigate."

"Monday is great in that everything is in one spot and you can connect boards as well as create your own automation."

"We have been able to keep our projects and acquisitions more organized by using the automation features to move line items over new sections based on the status."

"It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn."

More monday.com pros

Cons

"It lacks customizability for complex and larger use cases."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"The price of this solution could be improved as well as the reporting functionality."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"The solution needs to improve the user experience and leads capture."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"We can use only one domain in the basic package."

"It would be ideal if, when you are assigned a task, to somehow link it with your calendar on Outlook or Gmail."

"For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient."

"I'm not such a fan of the infinite scroll to the right."

"I would really like to see the reporting functionality updated."

"It would be quite cool if it could connect to my Outlook calendar and put the project deadlines in there."

"Making adjustments to the My Work section that it includes deadlines for multiple columns on a board instead of just one would be very useful."

"Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com."

"If I want to use the product after I have completed my assignment, or if I want to use it for some of my other projects, I don't really get to use it again."

More monday.com cons

Pricing and Cost Advice

"The tool is not that expensive."

"Freshsales is an economical product."

"The basic price is affordable. The add ons are expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"It's definitely affordable. I don't think it is necessarily the cheapest, but it's definitely not the most expensive. The price is well worth the value that we get out of it."

"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."

"The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."

"I am using its free version."

"The product is not expensive."

"The licensing cost is not that high for monday.com. However, if you need an implementer, the cost is high because there aren't so many monday.com professionals."

"The pricing is totally fair. I don't have any issues with it."

"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Outsourcing Company

11%

Insurance Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	180
Midsize Enterprise	27
Large Enterprise	30

Questions from the Community

What needs improvement with Freshsales?

The licensing costs should be based on the amount of data and number of clients that one can insert into the application. The number of clients in the tool is 500, which is less in number.

What is your primary use case for Freshsales?

I use the solution in my company since we are interested in the application and all the activities that salespeople do. We track the email, then the appointment, and the feedback from the appointme...

What advice do you have for others considering Freshsales?

I can tell others that it is a good product and it is perfect for medium and large-sized companies because the setup phase is fast, and you don't need to do many customizations apart from the confi...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What needs improvement with monday.com?

One way monday.com can be improved is by enhancing the notification system, which is not trustworthy for me, as some notifications are very overwhelming. I also see a need for more tools to input d...

What is your primary use case for monday.com?

The main use case for monday.com is to track project progress from start to finish, beginning with the sales team and continuing through the onboarding process. It helps keep our teams aligned and ...

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Product Reports

Download Freshsales product report

CRM

March 2026

Download monday.com product report

February 2026

Overview

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshworks

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber