Monday.com and Freshsales are products that compete in the project management and CRM spaces. While monday.com excels in pricing and support, Freshsales offers advanced CRM features, providing better value for businesses prioritizing CRM capabilities.
Features: Monday.com provides customizable dashboards, process automation, and a visual project management interface suitable for productivity tracking. Freshsales focuses on sales automation, contact management, and integrated phone systems, offering a robust CRM solution that excels in sales-oriented environments.
Room for Improvement: Monday.com can enhance its CRM capabilities to better compete with established CRM solutions and simplify its pricing structure to enhance user clarity. Additionally, the reporting feature could offer more in-depth analysis for project management needs. Freshsales can improve by streamlining its user interface for ease of use, offering more straightforward onboarding processes, and expanding integrations for more comprehensive business applications, which would make the platform more appealing to diverse businesses seeking seamless connectivity.
Ease of Deployment and Customer Service: Monday.com is known for its intuitive setup that allows teams to get started quickly, with readily accessible customer service. Freshsales also ensures seamless deployment with dedicated support but may require more onboarding time due to its CRM-focused features.
Pricing and ROI: Monday.com offers flexible pricing that scales with team size, often leading to a quicker ROI for project management users. Freshsales offers tiered pricing aimed at various business needs, which may lead to higher initial costs but promises strong long-term ROI for CRM enhancements.
| Product | Market Share (%) |
|---|---|
| monday.com | 1.1% |
| Freshsales | 0.9% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 180 |
| Midsize Enterprise | 26 |
| Large Enterprise | 29 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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