Freshsales vs monday.com comparison

Read 235 monday.com reviews

6,245 Views
2,311 Comparison Views

98% willing to recommend

Freshsales

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 11, 2026

Monday.com and Freshsales are products that compete in the project management and CRM spaces. While monday.com excels in pricing and support, Freshsales offers advanced CRM features, providing better value for businesses prioritizing CRM capabilities.

Features: Monday.com provides customizable dashboards, process automation, and a visual project management interface suitable for productivity tracking. Freshsales focuses on sales automation, contact management, and integrated phone systems, offering a robust CRM solution that excels in sales-oriented environments.

Room for Improvement: Monday.com can enhance its CRM capabilities to better compete with established CRM solutions and simplify its pricing structure to enhance user clarity. Additionally, the reporting feature could offer more in-depth analysis for project management needs. Freshsales can improve by streamlining its user interface for ease of use, offering more straightforward onboarding processes, and expanding integrations for more comprehensive business applications, which would make the platform more appealing to diverse businesses seeking seamless connectivity.

Ease of Deployment and Customer Service: Monday.com is known for its intuitive setup that allows teams to get started quickly, with readily accessible customer service. Freshsales also ensures seamless deployment with dedicated support but may require more onboarding time due to its CRM-focused features.

Pricing and ROI: Monday.com offers flexible pricing that scales with team size, often leading to a quicker ROI for project management users. Freshsales offers tiered pricing aimed at various business needs, which may lead to higher initial costs but promises strong long-term ROI for CRM enhancements.

To learn more, read our detailed Freshsales vs. monday.com Report (Updated: March 2026).

Freshsales vs. monday.com

Download the complete report

Helped 884,732 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

23rd

Ranking in Opportunity Management

10th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Sales Force Automation (11th)

monday.com

Ranking in CRM

5th

Ranking in Opportunity Management

4th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

235

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (4th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Freshsales is 1.0%, up from 1.0% compared to the previous year. The mindshare of monday.com is 1.2%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.2%
Freshsales	1.0%
Other	97.8%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

Read full review

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"Freshsales is user-friendly, scalable and stable."

"Email integration is easy."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records."

"The power of the dashboard that the solution gives you means you can do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming quarters."

"File upload and communication save hunting for messages or files across devices and shared areas."

"The style and format are user-friendly, making it practical for our needs despite some network issues."

"Being able to see everything at a glance and check task status, is wonderful."

"I really really like the sort by name or dates functions as they toggle and make being able to offer super-quick organization a breeze, especially when client-facing."

"Monday.com has been helpful to us in multiple ways, however, primarily it has been great in the ability to think through details and assign them to different coworkers."

"Alerts come in pretty handy every once in a while just to keep up."

More monday.com pros

Cons

"We can use only one domain in the basic package."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"It lacks customizability for complex and larger use cases."

"The solution needs to improve the user experience and leads capture."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"The price of this solution could be improved as well as the reporting functionality."

"It would be nice to have some more training such as webinar opportunities and refresher courses."

"The mobile app is not as user-friendly and as adaptable as I'd like it to be."

"The speed of the loading process should be better."

"What would be nice is if I had two days between deadlines and adjusted the day if it would automatically adjust the deadlines, even if I had to change one or two that might no longer work, it would save a lot of steps."

"The exporting function could be improved to offer more raw data instead of being formatted like the online view."

"Often we receive technical difficulties on the platform and the entire website will be down."

"We would like to have more open boards at one time and more CRM functionalities."

"One important feature that would help is if you store a file on monday.com and you want to email a message to someone along with that particular file, monday.com does not send the actual attachment, but a link to the file where monday.com has stored it... the link expires after no more than 10 or 15 days."

More monday.com cons

Pricing and Cost Advice

"The tool is not that expensive."

"The basic price is affordable. The add ons are expensive."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"Freshsales is an economical product."

"Fees are paid monthly per user."

"I wasn't involved with the licensing, but I believe it's negotiable."

"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."

"It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."

"monday.com's pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

More monday.com pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

884,732 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Outsourcing Company

11%

Insurance Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	180
Midsize Enterprise	27
Large Enterprise	30

Questions from the Community

What needs improvement with Freshsales?

The licensing costs should be based on the amount of data and number of clients that one can insert into the application. The number of clients in the tool is 500, which is less in number.

What is your primary use case for Freshsales?

I use the solution in my company since we are interested in the application and all the activities that salespeople do. We track the email, then the appointment, and the feedback from the appointme...

What advice do you have for others considering Freshsales?

I can tell others that it is a good product and it is perfect for medium and large-sized companies because the setup phase is fast, and you don't need to do many customizations apart from the confi...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What needs improvement with monday.com?

One way monday.com can be improved is by enhancing the notification system, which is not trustworthy for me, as some notifications are very overwhelming. I also see a need for more tools to input d...

What is your primary use case for monday.com?

The main use case for monday.com is to track project progress from start to finish, beginning with the sales team and continuing through the onboarding process. It helps keep our teams aligned and ...

More Freshsales Competitors

Comparisons

noCRM.io vs Freshsales

Compared 11% of the time

Zoho CRM vs Freshsales

Compared 10% of the time

Nimble CRM vs Freshsales

Compared 9% of the time

Pipedrive vs Freshsales

Compared 9% of the time

Attio vs Freshsales

Compared 7% of the time

Jira vs monday.com

Compared 6% of the time

Asana vs monday.com

Compared 5% of the time

Odoo vs monday.com

Compared 5% of the time

Wrike vs monday.com

Compared 4% of the time

HubSpot CRM vs monday.com

Compared 4% of the time

More monday.com Competitors

Product Reports

CRM

Download Freshsales product report

Download monday.com product report

Overview

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshworks

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Freshsales vs. monday.com