Freshsales vs monday.com comparison

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Freshsales

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Executive SummaryUpdated on Jan 11, 2026

Monday.com and Freshsales are products that compete in the project management and CRM spaces. While monday.com excels in pricing and support, Freshsales offers advanced CRM features, providing better value for businesses prioritizing CRM capabilities.

Features: Monday.com provides customizable dashboards, process automation, and a visual project management interface suitable for productivity tracking. Freshsales focuses on sales automation, contact management, and integrated phone systems, offering a robust CRM solution that excels in sales-oriented environments.

Room for Improvement: Monday.com can enhance its CRM capabilities to better compete with established CRM solutions and simplify its pricing structure to enhance user clarity. Additionally, the reporting feature could offer more in-depth analysis for project management needs. Freshsales can improve by streamlining its user interface for ease of use, offering more straightforward onboarding processes, and expanding integrations for more comprehensive business applications, which would make the platform more appealing to diverse businesses seeking seamless connectivity.

Ease of Deployment and Customer Service: Monday.com is known for its intuitive setup that allows teams to get started quickly, with readily accessible customer service. Freshsales also ensures seamless deployment with dedicated support but may require more onboarding time due to its CRM-focused features.

Pricing and ROI: Monday.com offers flexible pricing that scales with team size, often leading to a quicker ROI for project management users. Freshsales offers tiered pricing aimed at various business needs, which may lead to higher initial costs but promises strong long-term ROI for CRM enhancements.

To learn more, read our detailed Freshsales vs. monday.com Report (Updated: April 2026).

Freshsales vs. monday.com

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

20th

Ranking in Opportunity Management

10th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Sales Force Automation (8th)

monday.com

Ranking in CRM

4th

Ranking in Opportunity Management

4th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

239

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (3rd)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of monday.com is 1.1%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.1%
Freshsales	1.1%
Other	97.8%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

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Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"Email integration is easy."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"Freshsales is user-friendly, scalable and stable."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"Freshsales is user-friendly, scalable and stable."

"To conclude, the productivity and automation features are the most useful."

More Freshsales pros

"The product helps keep responsibility and accountability clearly communicated, and helps stay on deadlines."

"Without Monday, it would have been impossible for us to achieve the same level of success that we have recently seen."

"The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful."

"It works perfectly and runs very smoothly."

"It has improved our organizational skills and kept us up to the task."

"It's really easy to use."

"The product gives the whole team an overall view of the status of every single project that we develop, alongside budget management and support triage."

"My favorite feature is time tracking."

More monday.com pros

Cons

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"The reporting for this solution across all their products could be improved."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"It lacks customizability for complex and larger use cases."

"The solution needs to improve the user experience and leads capture."

"We can use only one domain in the basic package."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution."

More Freshsales cons

"My issue is with learning about and taking advantage of existing features."

"I'd like to see more integration with outside software such as social media publishing sites and cloud services."

"monday.com could benefit from deeper integration with other products that are prevalent within the industry, such as Google Sheets, HubSpot, social media platforms, and various ad services."

"I would love to be able to have a chat option with Monday.com's IT so that if I'm looking to add a new view or experience to our planning boards, they could easily talk me through the best option."

"A more personalized dashboard displaying each account's unfinished assignments would be helpful."

"It would be beneficial to have the ability to toggle between the traditional Monday.com pulse view and a monthly calendar view."

"Monday markets itself as a project management tool that is flexible to work the way you want. That said, it has more limitations than we expected."

"It clutters your mailbox; every time something becomes due and every time you have something due, you get an email, so if you are working on several projects, you could get several reminders and be inundated with messages."

More monday.com cons

Pricing and Cost Advice

"The tool is not that expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The basic price is affordable. The add ons are expensive."

"Freshsales is an economical product."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable."

"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."

"The pricing of monday.com is worth it."

"The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."

"The product is not expensive."

"I rate the tool's pricing a six out of ten."

"I wasn't involved with the licensing, but I believe it's negotiable."

"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

16%

Comms Service Provider

14%

Outsourcing Company

Insurance Company

Construction Company

10%

Manufacturing Company

10%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	181
Midsize Enterprise	28
Large Enterprise	32

Questions from the Community

What needs improvement with Freshsales?

The product is up to the mark and everything we need right now.

What is your primary use case for Freshsales?

Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on t...

What advice do you have for others considering Freshsales?

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What needs improvement with monday.com?

We run into technical issues a lot with monday.com, where certain errors just pop up randomly, and we would want to have a little bit more developer-friendly part from monday.com. There could be be...

What is your primary use case for monday.com?

monday.com acts like a very user-friendly CRM tool that helps us keep our users in check. What we do is run the systems for student accounts and student onboarding, which is the data that gets stor...

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Product Reports

Download Freshsales product report

Freshsales

May 2026

Download monday.com product report

April 2026

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber