Freshsales vs monday.com comparison

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Freshsales

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Executive SummaryUpdated on Jan 11, 2026

Monday.com and Freshsales are products that compete in the project management and CRM spaces. While monday.com excels in pricing and support, Freshsales offers advanced CRM features, providing better value for businesses prioritizing CRM capabilities.

Features: Monday.com provides customizable dashboards, process automation, and a visual project management interface suitable for productivity tracking. Freshsales focuses on sales automation, contact management, and integrated phone systems, offering a robust CRM solution that excels in sales-oriented environments.

Room for Improvement: Monday.com can enhance its CRM capabilities to better compete with established CRM solutions and simplify its pricing structure to enhance user clarity. Additionally, the reporting feature could offer more in-depth analysis for project management needs. Freshsales can improve by streamlining its user interface for ease of use, offering more straightforward onboarding processes, and expanding integrations for more comprehensive business applications, which would make the platform more appealing to diverse businesses seeking seamless connectivity.

Ease of Deployment and Customer Service: Monday.com is known for its intuitive setup that allows teams to get started quickly, with readily accessible customer service. Freshsales also ensures seamless deployment with dedicated support but may require more onboarding time due to its CRM-focused features.

Pricing and ROI: Monday.com offers flexible pricing that scales with team size, often leading to a quicker ROI for project management users. Freshsales offers tiered pricing aimed at various business needs, which may lead to higher initial costs but promises strong long-term ROI for CRM enhancements.

To learn more, read our detailed Freshsales vs. monday.com Report (Updated: March 2026).

Freshsales vs. monday.com

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

23rd

Ranking in Opportunity Management

10th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Sales Force Automation (11th)

monday.com

Ranking in CRM

5th

Ranking in Opportunity Management

4th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

234

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (4th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Freshsales is 1.0%, up from 1.0% compared to the previous year. The mindshare of monday.com is 1.2%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.2%
Freshsales	1.0%
Other	97.8%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

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Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"Freshsales is user-friendly, scalable and stable."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"Email integration is easy."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"To conclude, the productivity and automation features are the most useful."

More Freshsales pros

"Everyone can see what other team members are doing and quickly see the status of tasks."

"We are a small business so it really helps us stay organized."

"Our reputation is increasingly growing thanks to free partner access that gives our clients greater visibility of progress while growing your confidence in our work."

"The best feature is the form for requests for new projects."

"We use the solution for project management for upcoming large-scale events, working with multiple departments to keep everyone on the same page, and it has been an efficient source for our team."

"We've been able to centralize a lot of moving parts on a digital platform that was reached by everyone in real-time (even third-party resources that weren't in the office)."

"I recommend monday.com as a great tool for managing projects, especially those that depend on tasks with new tasks needing completion."

"Monday.com has changed the way our organization works as we are now able to be confident in the software we are using to organize our work and grant access to clients to look at."

More monday.com pros

Cons

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"We can use only one domain in the basic package."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution."

"The solution needs to improve the user experience and leads capture."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"It lacks customizability for complex and larger use cases."

"The reporting for this solution across all their products could be improved."

More Freshsales cons

"It would be helpful if there were a little more flexibility with user numbers and the ability to add guests for a period of time."

"There have been a few times when our team was receiving error messages when working on Monday.com."

"It would be great if there was a setting where you could customize the email reminders."

"I'm unclear about the notifications feature in that I receive way too many emails."

"As far as I know, when I make a new entry on a Board, and I'm putting in the first piece of information, you can't just hit return or tab to the next element."

"It would be so cool to have live chat with team members when needed instead of having three different apps for work-related tasks."

"Monday.com has tons of features and capabilities. However, you’ll need to upgrade your plan to actually benefit the most from these tools."

"There are so many bells and whistles that I don't feel like I'm using Monday to its full potential."

More monday.com cons

Pricing and Cost Advice

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The basic price is affordable. The add ons are expensive."

"Freshsales is an economical product."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The tool is not that expensive."

"The pricing is totally fair. I don't have any issues with it."

"Fees are paid monthly per user."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

"I rate the tool's pricing a six out of ten."

"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."

"I am using its free version."

"I wasn't involved with the licensing, but I believe it's negotiable."

"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

11%

Computer Software Company

11%

Comms Service Provider

11%

Construction Company

Manufacturing Company

Construction Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	180
Midsize Enterprise	27
Large Enterprise	30

Questions from the Community

What needs improvement with Freshsales?

The licensing costs should be based on the amount of data and number of clients that one can insert into the application. The number of clients in the tool is 500, which is less in number.

What is your primary use case for Freshsales?

I use the solution in my company since we are interested in the application and all the activities that salespeople do. We track the email, then the appointment, and the feedback from the appointme...

What advice do you have for others considering Freshsales?

I can tell others that it is a good product and it is perfect for medium and large-sized companies because the setup phase is fast, and you don't need to do many customizations apart from the confi...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What needs improvement with monday.com?

One way monday.com can be improved is by enhancing the notification system, which is not trustworthy for me, as some notifications are very overwhelming. I also see a need for more tools to input d...

What is your primary use case for monday.com?

The main use case for monday.com is to track project progress from start to finish, beginning with the sales team and continuing through the onboarding process. It helps keep our teams aligned and ...

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Product Reports

CRM

Download Freshsales product report

Download monday.com product report

Overview

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshworks

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Freshsales vs. monday.com